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Phil

Phil

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Phil
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  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not work, please send us WordPress dashboard access privately thru …
    in Can't add new pages Comment by Phil August 2022
  • Hello, While publishing a post, please, open the developer tools (F12) open the console, and check if you have any error messages there. If you notice any, please, share me screenshot showing them. Please, also check if the same thing happens with a…
    in The Bebuilder blocks Classic and Gutenberg editor Comment by Phil August 2022
  • Hi, Go to Appearance -> Menus, find a menu with the checkbox Social Menu Top selected, and uncheck it. https://forum.muffingroup.com/betheme/uploads/445/FJKDQ1TU639I.png When you do that in Theme Options -> Social add links to social icons you…
    in social icon on top right Comment by Phil August 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Woocommerce sidebar at the TOP of the page Comment by Phil August 2022
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
    in Images not Comment by Phil August 2022
  • Hi, The Header template translation is not prepared yet. At the moment, there is only the option to have one global template. However, if you have the menu translated, it will change despite the language you have selected. Also, it will be implement…
    in Betheme Header Builder 2.0 translation issue (using WPML) Comment by Phil August 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in preview product images are not displayed Comment by Phil August 2022
  • The conditions are set to include All categories but exclude every single category, like on the following screenshot: https://forum.muffingroup.com/betheme/uploads/598/QFMKF0NY0S4O.png Then it will be assigned only to the main shop page, but not to …
    in template shop archive Comment by Phil August 2022
  • You can set separate padding values for mobile display in Betheme -> Theme options -> Responsive -> Header. https://forum.muffingroup.com/betheme/uploads/288/JY7HAO0BJZYS.png Thanks
    in Subheader padding not working. Comment by Phil August 2022
  • I tried to log in to your dashboard to check this problem but the login credentials are not working anymore. Can you send them again through the contact form like previously, please? Remember to attach a link to this forum discussion. Thanks
    in How to limit the number of products on a category page? Comment by Phil August 2022
  • Hi, Unfortunately, there is no option to set different fonts for different languages. Best regards
    in WPML Comment by Phil August 2022
  • Hi, Sorry, but the images you have sent are not working, and I am not sure what exactly you are referring to. Can you resend them, please? Moreover, can you tell me the name of this plugin, please? Thanks
    in Theme code interfering with site Comment by Phil August 2022
  • Hi, The file that is responsible for templates is shared between pages, posts, templates, headers, etc., so there is no one file for shop templates only. I do not know where and what you want to display, but all elements can be found in the file the…
    in Customizing file based template for item in archive loop Comment by Phil August 2022
  • Hi, Purchase codes (license keys) are not included for plugins that are bundled into the theme. It’s because of the Themeforest license & agreements. This applies to all themes, of course. However, there is no need to use this code because the p…
    in Slider Revolution asking for Go Premium Comment by Phil August 2022
  • Hi, Please, check the following article: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ Follow the steps from it, and your problem will be resolved. Best regards
    in Content displaying correctly in BeBuilder and wrong on Published page. Comment by Phil August 2022
  • Hi, Do you mean the Mega Menu? Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach…
    in Menu doesn't show Comment by Phil August 2022
  • Hi, Is the image upload working correctly for your WP installation? If you did not test that, please, upload PNG, JPG, and WEBP images to your media library and check if they are working on the pages. Please also share with us your PHPINFO file. If …
    in Images not Comment by Phil August 2022
  • Hi, Thanks for reporting. We will fix it in the next update. As a temporary workaround, put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS. #Footer .footer_copy .social li a{    color: #888!important; } You…
    in Color for Social Icons in Footer not right Comment by Phil August 2022
  • Hi, What you ask for requires file customization which in reference to Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy There are a lot of tutorials showing how to create custom post types, and you can base them on…
    in Custom Post Type Comment by Phil August 2022
  • Good to hear that you resolve that. Please, let me know if I can help with anything else. Best regards
    in Blog Pages - Pagination broke Comment by Phil August 2022
  • Can you send me login credentials to your WP dashboard as well, please? Thanks
    in videos on website Comment by Phil August 2022
  • 1) Use the copy/paste option I showed on the screenshot. Copy from the first box, and paste it onto the rest. 2) I have passed it to the dev teamSo we will take a closer look at it. Best regards
    in Breadcrumbs issue Comment by Phil August 2022
  • Hi, Please, try other gallery styles. See which one suits you best, but in that case, I suggest checking the Masonry one. Best regards
    in Image Gallery Comment by Phil August 2022
  • You are using the Stroke button, where you cannot set that. Please, use the Custom style button. https://forum.muffingroup.com/betheme/uploads/388/IYZJSDU9PGYF.png Or use the following custom CSS code: body.button-stroke a.action_button:hover{    ba…
    in Can't change action button hover color Comment by Phil August 2022
  • The problem is related to the Static CSS option from Theme options -> Global -> Advanced. When I disabled it, the padding value is working correctly. I have passed this problem to the dev team, but as a temporary workaround, you can leave this…
    in Subheader padding not working. Comment by Phil August 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in preview product images are not displayed Comment by Phil August 2022
  • I can see that you used an image element for the icons, which has a custom width set to 250px by default. So I have changed it to inline width. https://forum.muffingroup.com/betheme/uploads/241/SBU0DRQ6EKLI.png However, I recommend using the Icon el…
    in SNS icons on the global menu area Comment by Phil August 2022
  • Sorry, but the login credentials you have sent are not working. Can you check them, please? Thanks
    in Can't change action button hover color Comment by Phil August 2022
  • 1) You are using the deprecated setting for the border color. I have set it up again in the Style tab and it is working again. https://forum.muffingroup.com/betheme/uploads/004/N6TPW19KHUKX.png I have set it for the first element, so you can check h…
    in Breadcrumbs issue Comment by Phil August 2022
  • You are welcome. Glad I could help. ? If you have other questions or problems, feel free to ask. Thanks
    in template shop archive Comment by Phil August 2022
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