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Phil

Phil

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Phil
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  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Logo not matching on all pages Comment by Phil July 2022
  • Hi, 1) In the video element, did you put the ID only? If not, please, do that, and the video will work. https://forum.muffingroup.com/betheme/uploads/378/18UNFCQM5YC8.png 2) Can you attach a screenshot showing this stripe, please? 3) Can you please …
    in Video & Design Comment by Phil July 2022
  • Hi, They are placed in the Footer widget. You can edit it through Appearance -> Widgets. Best regards
    in Social icons Comment by Phil July 2022
  • Hi, You have two sections with the same ID. All IDs should be unique. https://forum.muffingroup.com/betheme/uploads/787/58Q2CIP2L2IF.png Even when a section is disabled for other resolutions, it should have another ID, like "new-membership-mobi…
    in Anchor Link not working on mobile Comment by Phil July 2022
  • You do not have to install it. It is part of the Betheme, and you only need to have the most current version. Best regards
    in SNS icons on the global menu area Comment by Phil July 2022
  • It matters if the CSS loads first or JS, and unfortunately, we cannot do much about it. Also, it depends on the browser. Another solution I can give you is to use the following CSS code: .single-product .woocommerce-product-gallery .woocommerce-prod…
    in Featured image render problem on single product Comment by Phil July 2022
  • @SocialCities Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not unde…
    in Woocommerce sidebar at the TOP of the page Comment by Phil July 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Be theme MENU Comment by Phil July 2022
  • Hi, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/building-mega-menus/ There you will find how to create a Mega Menu with the Mega Menu builder. Thanks
    in Mega Menu not working Comment by Phil July 2022
  • Check if you have the correct rights set to the icons catalog. Also, see if the ZIP files are working fine too. Best regards
    in This is not the Icomoon zip file. Please try again Comment by Phil July 2022
  • Please, activate some free themes like Twenty Twenty, and check if the same thing happens. Thanks
    in page background does not load the entire page Comment by Phil July 2022
  • You did not check the option to activate the mega menu for other languages. https://forum.muffingroup.com/betheme/uploads/980/F44X5R1YZV3Z.png I have opened your other versions of the menu, checked it, and it is working. Best regards
    in Image on the header / special menu Comment by Phil July 2022
  • Hi, What you ask for requires file customization which in reference to Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer. Item…
    in Change breakpoints for Tablet Comment by Phil July 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in BeBuilder wont load Comment by Phil July 2022
  • Hi, Please, try the following: Go to the Developer Console https://console.developers.google.com/, navigate to Google Maps -> APIs, search for Geocoding and click on Google Maps Geocoding API -> Enable API. Do the same thing for Geolocating. …
    in Map not working Comment by Phil July 2022
  • Please, ask her to edit the Desktop version with the BeBuilder Blocks, and check if the changes appear on the published page. https://forum.muffingroup.com/betheme/uploads/190/92JEZRKNV0OY.png https://forum.muffingroup.com/betheme/uploads/710/K34KP2…
    in Cannot see the updates Comment by Phil July 2022
  • Please, put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS. .image_frame .image_wrapper img{    transition: .3s!important; } Thanks
    in Padding and margin is not displayed and the background color has not changed either. Comment by Phil July 2022
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom codes, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You…
    in short code does not work Comment by Phil July 2022
  • Hi, I can see that you are using the Elementor, and that is how this builder works. If you want the background to be instantly in full width, please, use the BeBuilder instead. Best regards
    in page background does not load the entire page Comment by Phil July 2022
  • Please, put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS. #Top_bar:not(.is-sticky) .menu li ul{     top: 60%!important; } Thanks
    in Breakpoint responsive menu Comment by Phil July 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in Image on the header / special menu Comment by Phil July 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Logo not matching on all pages Comment by Phil July 2022
  • @ma7mud, Sorry, I misunderstood you. Actually, when you choose Thumbnail Gallery other than Gird and Default in Betheme -> Theme options -> Shop -> Single product, you can drag between the thumbnails. https://forum.muffingroup.com/betheme/u…
    in Single Product images Comment by Phil July 2022
  • Yes, it could be possible. We will test it a bit too. It would be great if you keep me updated if you notice anything else. Best regards
    in Glitchy text editing Comment by Phil July 2022
  • Hi, Please, disable the AJAX option in WooCommerce -> Settings -> Products. https://forum.muffingroup.com/betheme/uploads/089/6JRVYXYP1W6D.png Thanks
    in Woocommerce Mix and Match & theme compatibility Comment by Phil July 2022
  • We need to do a further investigation about it. As a temporary workaround, I suggest setting the thumbnails position to Bottom Left. https://forum.muffingroup.com/betheme/uploads/448/0THAVC5BM3DL.png Best regards
    in Featured image render problem on single product Comment by Phil July 2022
  • 1) I contacted the dev team, and they said this hook was not added to our theme. We will add it in the next update. 2) If you followed the steps for Child theme installation like in our documentation, and the path is correct, then your changes shoul…
    in Woocommerce hooks and child theme files Comment by Phil July 2022
  • Hi, Can you tell me on what browser and OS you are testing, please? I could not recreate it. Best regards
    in My contact form has a color when using autofill option Comment by Phil July 2022
  • Hi, We support The Events Calendar plugin. We have a video tutorial about it too: https://support.muffingroup.com/video-tutorials/how-to-use-the-events-calendar-with-betheme/ Please, check that plugin, and see if it suits you. Best regards
    in Suggestion for events plugin Comment by Phil July 2022
  • Hi, In Betheme -> Theme options -> Fonts -> Size & Style, you can enable the Auto font size, so all fonts will automatically adjust the size for responsive mode, or you can disable it and manually set the size for each font for each des…
    in How to change fonts heading size in responsive mode Comment by Phil July 2022
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