Support Center Visit Demo License manager Buy @ envato
Avatar

Phil

Phil

About

Username
Phil
Joined
Visits
7,049
Last Active
Roles
Moderator

Comments

  • Hi, I tried to check that, but there is no language switcher on your website, and adding /it to the URL does not work. https://forum.muffingroup.com/betheme/uploads/830/B6CHMCWCYSH0.png How can I access this? Best regards
    in Issue with Mega Menu opacity on Italian version Comment by Phil August 22
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in canvas size Comment by Phil August 22
  • Please use these two files from the following zip: https://forum.muffingroup.com/betheme/uploads/488/KA47ZF7UP73J.zip They should go to the following destinations in the Betheme package: /muffin-options/js/options.js /visual-builder/assets/js/script…
    in CSS Changes Detected Popup Comment by Phil August 22
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in How to use BeBuilder for WooCommerce products without default layout? Comment by Phil August 22
  • Please check it out now. Best regards
    in CSS Changes Detected Popup Comment by Phil August 22
  • You are trying to edit the shop page while having the shop template, so it is the wrong place to edit your shop layout. Go to the Templates tab and edit the shop template: https://forum.muffingroup.com/betheme/uploads/733/J7H86EQMJ9EF.png Best regar…
    in Bebuilder Issues Comment by Phil August 22
  • Hi, I am happy to see that it is working for you now. For future reference, check if you have this file type upload enabled in Betheme -> Theme options -> Global -> Advanced: https://forum.muffingroup.com/betheme/uploads/582/CCA0NNERL4H8.pn…
    in Won't allow me to upload a .ttf font file Comment by Phil August 22
  • There is a bug in the theme files. It will be fixed in the next Betheme update, but before it will be released you can send us an access to your second website as well, and we will correct it there too. Best regards
    in Element „Column Text“ doesn't work properly Comment by Phil August 22
  • https://forum.muffingroup.com/betheme/discussion/comment/272317#Comment_272317 There was a bug in a theme files, and this fix will be also included in the upcoming update. https://forum.muffingroup.com/betheme/discussion/comment/272321#Comment_27232…
    in Query loop in wrap child Comment by Phil August 22
  • Hi @msisdncom, Please edit your cart and checkout pages, and if you have WooCommerce blocks placed there, change them into shortcodes ([woocommerce_cart] and [woocommerce_checkout]). They should look like this: https://forum.muffingroup.com/betheme/…
    in Cant see Stripe Apple Pay and Google Pay in cart and checkout page Comment by Phil August 22
  • Hi @rjentoft, Just like last time, it will be fixed in the upcoming update. Best regards
    in Your theme (Betheme) contains outdated copies of some WooCommerce template files. Comment by Phil August 22
  • The wrap with this image must have a higher z-index then the wrap with the slider below it. Edit these wraps and in Advanced -> Positioning, set z-index to one to the wrap with the slider, and two to the wrap with this image. https://forum.muffin…
    in image in the foreground Comment by Phil August 22
  • Please use these two files from the following zip: https://forum.muffingroup.com/betheme/uploads/797/S2DRCMGQHPUH.zip They should go into the following destinations in the Betheme package: /muffin-options/js/options.js /visual-builder/assets/js/scri…
    in Message : "CSS changes detected" Comment by Phil August 22
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Installing Google Tag Manager Comment by Phil August 22
  • Please check it out now. Best regards
    in Bebuilder Issues Comment by Phil August 21
  • Please check it out now. Best regards
    in Query loop in wrap child Comment by Phil August 21
  • We do not have any documentation about these tools, anyway, they have brief descriptions. The CSS update updates the BeBuilder local styles to the latest version, and the Re-render Builder data does as the title suggests, helping to resolve various …
    in WPML language selector + single product page template Comment by Phil August 21
  • I am glad I could help. Best regards
    in tablet view alignment issues laptop 1024px, tablet 768px Comment by Phil August 21
  • Hi, Can you explain your goal in more detail, please? Thanks
    in image in the foreground Comment by Phil August 21
  • We have corrected it on your website. Please check it out. Best regards
    in Element „Column Text“ doesn't work properly Comment by Phil August 21
  • I used the option to Re-render builder data and CSS Update in Betheme -> Tools. Best regards
    in WPML language selector + single product page template Comment by Phil August 21
  • What message do you refer to? I have not received anything from you yet in private message. Best regards
    in Product Card Comment by Phil August 21
  • Hi, In the footer you have a map with custom width set that extends beyond the footer: https://forum.muffingroup.com/betheme/uploads/406/JUR3N540ZX04.png When you remove the width value, the display is correct: https://forum.muffingroup.com/betheme/…
    in tablet view alignment issues laptop 1024px, tablet 768px Comment by Phil August 21
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in Element „Column Text“ doesn't work properly Comment by Phil August 21
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Also If you used custom HTML structure on your website verify if all tags ar…
    in Cannot save the page within the builder - 403 erro Comment by Phil August 21
  • When you have any pending updates, please perform a test and disable the cache on your server before updating. After that, update your plugin(s) and verify that the templates are assigned correctly. Thanks
    in Shop page and Product template Comment by Phil August 21
  • Hi, I am not sure what you mean by "security plugin". Anyway, you can finda list of supported plugins in the following link: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility I cannot recommend anything beyond t…
    in Security plugin Comment by Phil August 21
  • Hi, Could you please explain your issue in more detail? If you have any error messages, please attach screenshots showing them (unless they are in a different language than English, if so, please tell me what they say). Thanks
    in Update failed after buying new support 6 month Comment by Phil August 21
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in Query loop in wrap child Comment by Phil August 21
  • What you ask for requires file customization, which, according to the Item Support Policy, is not allowed. http://themeforest.net/page/item_support_policy If you want to modify files but don't know how, you should contact your web developer. Item Po…
    in GDPR 2.0 all Cookies option slider disabled by default Comment by Phil August 21
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.