Phil
Phil
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- Phil
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Comments
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You did not have the following condition in your template: https://forum.muffingroup.com/betheme/uploads/018/YYAJ8861G3QK.png I have assigned it for you. Please check it out. Best regards
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You have the slider shortcode assigned in the Page Options: https://forum.muffingroup.com/betheme/uploads/884/0CPIW7ST42Q5.png Please do as I mentioned in my previous message: contact this plugin author or recreate your slider with BeBuilder. Best …
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Hi, Do you use Column text editor with CodeMirror (Code) or TinyMCE (Visual)? https://forum.muffingroup.com/betheme/uploads/989/HRGBBCRPJXAU.png If you use Visual, then it will not work, because TinyMCE changes the structure, breaking dynamic data f…
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Hi, I have checked that and on Firefox and Chrome, the pointer cursor remains and does not disappear. Please check if the same thing happens when you switch to another browser, as it could be due to one of your browser extensions. Best regards
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Thanks. We are checking this now. Best regards
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Then I need a couple more information from you. Do you use the Intro Header style for your post? https://forum.muffingroup.com/betheme/uploads/525/YV5J7XATLKCZ.png If so, do you use the "Light image, dark text" option? https://forum.muffin…
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Hi, Please check if the problem persists when you uninstall a plugin e.g. WPBakery, and install it again. Thanks
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link t…
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Hi, Yes, Bebuilder does not load because of that. In BeBuilder, there is an iframe, and if it refers to another domain, it will not work. As a workaround, in the WPML settings change Language URL format to directories or parameter: https://forum.muf…
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Hi, We provide this forum in English only. Rewrite your message in English, please. Thanks
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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If the license key does not deregister through Betheme -> Dashboard, it could mean that the company that made a website for you used a pirated version of Betheme. Please download a fresh Betheme package from ThemeForest, replace the one you curre…
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Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
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In your first message, you said that you do not want to use third-party plugins for sliders, but on your website, I can see that you used one for your slider. https://forum.muffingroup.com/betheme/uploads/281/LWMF16X14YBL.png We have not tested this…
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Hi, Your section query loop must have the Center mode option set to Wrapper offset in the Style tab: https://forum.muffingroup.com/betheme/uploads/858/5F7GNW01U0BE.png How much from the sides slides will be moved depends on the number of columns: ht…
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Hi, Where are you putting your license key? Do you do that here on the forum? If yes, it is the wrong place, as here you can validate only your support period. https://support.muffingroup.com/faq/my-support-period-has-expired-on-support-forum/ If yo…
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Hi, Did you use this license on any website so far? Our license manager tool is for registered licenses only, and you can register your license through Betheme -> Dashboard only. https://support.muffingroup.com/documentation/installation-updates/…
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So everything is fine now? Can I help you with anything else? By the way, that is the reason why we always recommend activating the cache after you finish working on your website. Best regards
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As I mentioned in my previous message, please attach a link to your website. Thanks
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You can see that this issue is about connection timeout, and the problem is not theme-related. It is all about the hosting provider. He should already recognize and address this issue by reviewing the error message. Please read these related links: …
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I received your new crednetials. Anyway, did you set this user to have admin rights? I cannot enter the WP dashboard to check your construction. https://forum.muffingroup.com/betheme/uploads/942/IN2IE9CBUCXU.png Best regards
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Now the FTP works, but it leads to an empty catalog: https://forum.muffingroup.com/betheme/uploads/558/BYXQXD9OMWFF.png Please correct that. Thanks
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I could not log in to your WP dashboard to check it from the backend. I tried with /wp-admin, but the credentials you sent redirected me back to the home page. How can I access your WP dashboard? Best regards
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Please keep an eye on it. If it happens again, or you encounter any other issues, please let me know. Best regards
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Edit the Home page, then go to Page Options. You might have Page Options on the left side: https://forum.muffingroup.com/betheme/uploads/008/5B8P6YCDSA4D.png Best regards
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Hi, You cannot filter by WPBakery demos because none have been done with that builder. For our pre-built websites, we use either BeBuilder or Elementor. You can use WPBakery, but you would have to create your pages from scratch. Best regards
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The only option to have content visible in the BeBuilder but not in the live page is available in the section options, and you can hide an entire section: https://forum.muffingroup.com/betheme/uploads/368/9789YZSZYWLN.png Best regards
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Hi, It is a CSS limitation, so there is nothing we can do about that. So if you want to use a gradient, you must be aware that there will be no smooth transition. Best regards
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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Sorry, but you sent an incomplete message. You did not attach the username and FTP access. Please send another message with all the required information. Thanks