Phil
Phil
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- Phil
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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We will check that again. As soon as we solve this, I will let you know. Best regards
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Images uploaded directly as WEBP should make a difference. For every pre-built website we create, we convert all JPGs and PNGs into WEBP before uploading them, and we put already-converted ones into the demo. We have not tested and do not support an…
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Hi, I checked that, and it works that way. https://forum.muffingroup.com/betheme/uploads/981/WN2DG0CG3CO9.png After clicking on the link the mail agent opens on my PC with your email address. Best regards
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That is because you have doubled the Product image element. One is visible on desktop, laptop, and tablet, and the second is visible on mobile only. However, as it is still present in the website source, only the first (desktop one) changes featured…
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I do not quite understand what suggestion you are willing to hear. If, according to the plugin author, the issue is related to your website being under construction, then it will not be present when you make your website live. So I believe it is not…
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Please do not share your license key publicly on the forum, as others can see it. I have removed the screenshot that shows it from your message. Also, we provide this forum in English only. Rewrite your question in English, please. Anyway, referring…
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Please go to Betheme -> Tools, use the CSS update option, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/634/ER04L790XXPG.png Best regards
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Hi, I suggest asking on our official FB group: https://www.facebook.com/groups/betheme Best regards
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1) https://forum.muffingroup.com/betheme/discussion/comment/269116#Comment_269116 Sorry but I do not understand. Can youe explain that in more detail, please? 2) Image sizes can be adjusted in Betheme -> Theme options -> Shop -> General: ht…
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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I am not saying that a score of 76 is acceptable. I wanted to show that plugins and other resources have a huge impact on the website performance, and you cannot expect to have a perfect 100 score with aggravating tools active. Also, please check a …
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I have sent you a link to the video tutorial explaining that in the first message to you: https://forum.muffingroup.com/betheme/discussion/comment/268942#Comment_268942 Anyway, we will take your suggestion about the transcript into account. Best re…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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I can see that this part is loaded after a while from some script. It could be the reason as it does not have a fixed height, so firstly it loads with no height and causes further distortion. You can try to add custom height to this element, and che…
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Please go to Betheme -> Theme options -> Responsive ->General, and disable Content overflow option: https://forum.muffingroup.com/betheme/uploads/182/ROUVD3X9ROWI.png After that, check if the problem persists. Thanks
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Sorry, but WP login credentials do not work: https://forum.muffingroup.com/betheme/uploads/138/B9CA3CYHRX04.png Please resend them and ensure that they are correct. FTP access works, though. Best regards
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Hi, By default, icons in the divider element have font size and line height set to 3vh. Please open the Style tab and set icon size: https://forum.muffingroup.com/betheme/uploads/831/JQ261CHPPYLJ.png Best regards
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Are you sure that you opened the correct header template? I checked that, and the menu burger appears correctly: https://forum.muffingroup.com/betheme/uploads/064/JROEPZ3R2PPK.png Best regards
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You might be right about the cache, as it displays like this for me: https://forum.muffingroup.com/betheme/uploads/851/8XBMW4NCJBSO.png Did you purge the LS cache? https://forum.muffingroup.com/betheme/uploads/398/1L061L3SIGEI.png Also, did you try …
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Thanks for sharing. Just as before, I have passed your message to the dev team, and we will check that. Best regards
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We have corrected it on the domain with that problem. The fix for it will also be included in the upcoming update. Best regards
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I am glad I could help. If you have any other struggles, please let me know. Best regards
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I was able to log into the domain with the correct display, but not to the second one: https://forum.muffingroup.com/betheme/uploads/533/J5BP932N2VIW.png Are you sure that these credentials are correct? Best regards
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We have corrected it. Please check it out now. Best regards
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Do you have any examples showing what you are willing to achieve? It would help me understand your request. Thanks
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As I can see, that image is set as the section background in a template. Instead, you can try setting this image with the Image element. Best regards