Phil
Phil
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- Phil
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Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance …
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, You should do as the message says, so contact us through the contact form provided there. Best regards
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After thoroughly testing all possible configurations, we have confirmed that the og:image tag generated by the plugin is not functioning as expected. The root cause is that Facebook’s crawler requires the og:image property to be explicitly defined i…
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No, we do not have ETA for that. Also, being on the to-do list does not guarantee that this feature will be introduced, as we must check if it works well with the theme and if it does not break anything. Best regards
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Hi, Did you try to adjust it in the Style tab of this element? https://forum.muffingroup.com/betheme/uploads/292/SE098DF1XH06.png Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, You can divide it into three elements in one wrap: two column texts, and one image element. Put one column text and image next to each other (e.g. 2/3 text and 1/3 image), and below them full width column text element. Best regards
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I do not see the code I have sent you in your website source. If you removed it, please leave it be, so I can check what is wrong. Also if you have any sort of cache, please purge it after insertign the code into your theme options. Best regards
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We have corrected it on your websute, and this fix will be included in the upcoming update. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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So everything works correctly now? Is there anything else I can help you with? Best regards
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Wordfence is blocking that. See the following article: https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/ Or disable Wordfence. Best regards
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If the website became a target of a hacker attack, then it is not a Betheme-related issue. We can help if the issue comes directly from the theme or there is any malfunction, but not in such a situation. In this situation I can suggest to revert a b…
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All plugins except those we support. Please check the link I sent in my previous message. Thanks
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You did not activate off canvas sidebar in your shop template: https://forum.muffingroup.com/betheme/uploads/251/4QRHPNVIABMU.png Moreover filters were set to be hidden in the Sho Products element: https://forum.muffingroup.com/betheme/uploads/110/M…
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The link you have sent do not work. https://forum.muffingroup.com/betheme/uploads/373/OEFLTX6SNZPE.png Do you have any regional restrictions? If yes, please whitelist Poland. Thanks
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No, and I can only recommend plugins we support: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility Best regards
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Hi, This message is purely informational and relates specifically to the Performance settings available under Theme Options → Performance in BeTheme. When enabled, this feature automatically appends a set of caching rules to the .htaccess file. Thes…
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There is no other option to achieve that, and filter on the same page. Best regards
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Please ask your hosting provider to disable ModSecurity and check if the problem persists. Best regards
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If you attach a link to your website, I can help you write that. Best regards
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Try the following CSS code: #Top_bar .menu > .menu-item-has-children > a:not(.menu-toggle)::before { content: ""; height: 4px; width: 100%; position: absolute; left: 0; bottom: 0px; z-index: 203; opacity: 0; background-color…
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Hi, I do not see it on your website: https://forum.muffingroup.com/betheme/uploads/342/ZBIKVZWPC1DZ.png Did you handle it? Anyway, regarding the embed code, it is best to contact the support from whom you took this code. Best regards
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Hi, No, pagination cannot be in the wrap. Can you explain further, and attach a screenshot showing what is happening when using the Query Loop section? Best regards
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Hi, Do you have any example showing what you want to achieve? I am not sure what your goal is. Best regards
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Hi, What you are referring to is the action button. Please see the following article about it: https://support.muffingroup.com/faq/how-to-remove-buy-now-button/ Thanks
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So to achieve that, I suggest using the Header Builder: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://support.muffingroup.com/video-tutorials/building-mobile-headers/ Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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I mean the element in BeBuilder: https://forum.muffingroup.com/betheme/uploads/025/HZFQJ1U2VSYJ.png Best regards