Support Center Visit Demo License manager Buy @ envato
Avatar

Phil

Phil

About

Username
Phil
Joined
Visits
7,841
Last Active
Roles
Moderator

Comments

  • Hi, Please explain your problem in more detail. It would also help if you attach screenshots showing what is wrong. Thanks
    in Icons add Comment by Phil January 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in The "All" tab is not working Comment by Phil January 2025
  • Hi, I am happy to see that you handled it. I suggest checking our support center, which you can find here: https://support.muffingroup.com/ Best regards
    in Colors for footnotes Comment by Phil January 2025
  • Are you using any additional plugins for WooCommerce? If yes, some of them require product page reload to work correctly, and the option I mentioned in my previous message must be disabled. Best regards
    in CONTACT FORM Comment by Phil January 2025
  • Hi, Please open the Slider Revolution settings and change the Rendering Engine to SR6, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/055/SWHBGETPDDQZ.png https://forum.muffingroup.com/betheme/uploads/686/R5FV2IYYY…
    in Can't change the premade slider from the template Comment by Phil January 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Read more button Comment by Phil January 2025
  • Hi, Why don't you use BeBuilder to create content for the post? With it, you can set the layout any way you want and easily adjust the mobile view. https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ Best regards
    in Creation and update date of a page Comment by Phil January 2025
  • Do you mean the other topic you created? It does not seem to be related to what you mentioned here. Anyway, we haven't gotten any message from you yet. Please check your mailbox for our response. Look also inside the spam folder. If you don't have a…
    in Help! Comment by Phil January 2025
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact. We will check what might be the reason, but I need to describe the steps y…
    in Help! Comment by Phil January 2025
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Fonts are not displayed on phone Comment by Phil January 2025
  • Hi, Betheme supports SEO plugins. Note that for most plugins like YOAST, you must use the Builder -> SEO option to make BeBuilder content readable by the SEO plugin: https://support.muffingroup.com/faq/builder-seo/ The only plugin that reads BeBu…
    in SEO Comment by Phil January 2025
  • I do not want to misunderstand you so that I will summarize, and you will tell me if I am right. You are making changes in the builder (as I see you use Elementor), but they are briefly visible on the live page, and they disappear. Is that correct? …
    in Broken template Comment by Phil January 2025
  • Hi, 1) Please open the Slider Revolution settings and change the Rendering Engine to SR6, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/686/R5FV2IYYYCCU.png https://forum.muffingroup.com/betheme/uploads/055/SWHBGET…
    in Slider revolution issue Comment by Phil January 2025
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, switch from child to parent theme, and recheck it. Thanks
    in Help! Comment by Phil January 2025
  • We have found the root cause, and it will be corrected in the upcoming update. For now, you can use the following CSS code as a workaround: .content-under-construction .wpcf7 form.resetting .wpcf7-response-output { display: block; } Put it in Beth…
    in Success Message Comment by Phil January 2025
  • Hi, You can try a custom Blog archive template for that: https://forum.muffingroup.com/betheme/uploads/092/G749905G1JH5.png https://forum.muffingroup.com/betheme/uploads/941/SGGLVFV2RSVS.png https://forum.muffingroup.com/betheme/uploads/930/9KLVCFKC…
    in Blog page with columns Comment by Phil January 2025
  • Are you checking that on iOS? I checked it with Android, and it works there, but not on iOS. The iOS does not allow autoplay videos without the playsinline parameter, so you must add it to your slider. https://www.sliderrevolution.com/manual/adding-…
    in YouTube Background Video Playing Intermittently on Revolution Slider with BeTheme Comment by Phil January 2025
  • 1) Yes, the contact form sends messages to our email. 2) To change that you can try the "Category Order and Taxonomy Terms Order" plugin: https://wordpress.org/plugins/taxonomy-terms-order/ Best regards
    in Unable to import single page Comment by Phil January 2025
  • Hi, I just checked your website, and the blog pagination works properly: https://forum.muffingroup.com/betheme/uploads/386/EZK18N19BL55.png Did you handle this in the meantime? Best regards
    in Blog paginatio is not working Comment by Phil January 2025
  • Hi, Header and Footer builders in Elementor are available only in the PRO version of this plugin. If you have the PRO version, simply create these templates and assign them to your website, and they will replace existing ones. Note that Elementor He…
    in How do I use elementor for header and footer Comment by Phil January 2025
  • You can try to adjust it with the responsive settings in BeBuilder. See the following video tutorial: https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ If this does not help, or you have any doubts or questions, please…
    in Width of a video block Comment by Phil January 2025
  • Hi, You must create a sidebar for the shop page with the shop categories widget inside it. See the following link: https://support.muffingroup.com/documentation/woocommerce/how-to-set-sidebar/ Add to cart button on the shop page can be hidden in Bet…
    in Shop Listing Comment by Phil January 2025
  • Hi, BeBuilder and Elementor are different builders, so if you want to use another, you must start from scratch. Best regards
    in From BeBuilder to Elementor Comment by Phil January 2025
  • Hi, I am happy to see that you handled it. Is there anything else I can help you with? Best regards
    in Logo is always too small Comment by Phil January 2025
  • Hi, You must have Subheader active in Theme options -> Header & Subheader -> Subheader. Ensure that these checkboxes are not selected: https://forum.muffingroup.com/betheme/uploads/504/WCLYREXSTW8S.png Also, open Page Options and ensure th…
    in Subheader is Missing Comment by Phil January 2025
  • Hi, Please note that our support works from Mon-Fri, so we could not answer you during the weekend. Regarding refund contact us using the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in refund | theme processing very slow and support system also Comment by Phil January 2025
  • I have removed the messages with your website links for you. Best regards
    in Anchor ID - Jumps instead of scrolls Comment by Phil January 2025
  • Sorry, but I do not understand, and the image you attached does not work. Please explain it greater, and resend the image. Thanks
    in Site Issues Comment by Phil January 2025
  • Hi, You can use it on another domain unless you deregister your license from the previous domain first, and do not use Betheme on both domains. Best regards
    in Related To License Comment by Phil January 2025
  • Hi, I checked that, and on Desktop it also seems to not load this font correctly: https://forum.muffingroup.com/betheme/uploads/035/BA85TFJOJDLG.png Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover,…
    in Fonts are not displayed on phone Comment by Phil January 2025
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.