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Phil

Phil

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Phil
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  • I'm sorry, but I could not answer you because of the weekend. I just received your private message, but you attached the WP dashboard only without FTP access, so we could not properly check this issue. If you want us to check that, send another mess…
    in custom header setup Comment by Phil January 2025
  • There is still some plugin that prevents header from theme options from displaying. I have switched to draft header and footer templates: https://forum.muffingroup.com/betheme/uploads/274/0RQR4YXFO8Y6.png And disabled all plugins except Contact Form…
    in Change Licence Key in wordpress admin panel Comment by Phil January 2025
  • Hi, See the following article: https://www.sliderrevolution.com/manual/setting-slide-transition-animations/ Best regards
    in Slider Revolution Transition Comment by Phil January 2025
  • It seems that this message does not appear on the Under Construction page. I have passed it to the dev team, and we will check what might be the reason. Best regards
    in Success Message Comment by Phil January 2025
  • Sorry, I forgot that Elementor Header and Footer Builders work in pairs. That means if you create one of these templates, both the header and footer will be removed from the theme. So, to have a header from theme options, you must ensure that you do…
    in Change Licence Key in wordpress admin panel Comment by Phil January 2025
  • So everything is fine now? Is there anything else I can help you with? Best regards
    in Bottom can no longer be opened at all Comment by Phil January 2025
  • 1) Try the following CSS code: .home #Top_bar:not(.is-sticky) .menu {  display: none; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. 2) Please see the following article: https://www.sliderrevolution.com/faq/build-a-hamb…
    in Main Menu Comment by Phil January 2025
  • Please edit the Hotspot element and add a scroll class to it: https://forum.muffingroup.com/betheme/uploads/263/XQPR9GN0KKB4.png Best regards
    in Anchor ID - Jumps instead of scrolls Comment by Phil January 2025
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Post Types not used Comment by Phil January 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Main Menu Comment by Phil January 2025
  • I received your new message with credentials, and they work, but this user does not have admin rights. To check this, you must change user privileges to admin. Thanks
    in CSS Issues After Moving Website to Production Comment by Phil January 2025
  • Hi, Sorry, but I do not understand. Please explain that in more detail. BTW please note that link to page editing is not useful for me because I must have WP dashboard credentials to open it. Best regards
    in Bottom can no longer be opened at all Comment by Phil January 2025
  • There is a problem with "gzdecode" function on your server. https://forum.muffingroup.com/betheme/uploads/790/QUS1Q6EO8Z3M.png You must contact your hosting provider to resolve that. Best regards
    in Pre-built websites can't be downloaded Comment by Phil January 2025
  • Hi, The theme does not have the influence of links, slugs, and redirections. It is controlled by WP or plugins. https://blog.hubspot.com/website/what-is-wordpress-slug Best regards
    in Pages are redirected and not indexed Comment by Phil January 2025
  • I see it correctly only when I am logged into the WP dashboard. It means that some cache and your server configuration is the root cause. You must contact your server administrator regarding this. Best regards
    in CSS and fonts not loading/displaying correctly Comment by Phil January 2025
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Do the regular live pages load correctly? Please check if Permalinks in WP settin…
    in Header template not loading Comment by Phil January 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Slider Aspect Ration Issues Comment by Phil January 2025
  • Hi, 1) This is how TinyMCE works, and we do not have any influence on that. You can change it to CodeMirror, but it displays raw code. See the following video tutorial: https://support.muffingroup.com/video-tutorials/visual-vs-code-column-text-edito…
    in Font Changes not Sticky Comment by Phil January 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Couple of theme doubts Comment by Phil January 2025
  • Hi, The mega menu will display directly below the menu element. In this case, you must add some bottom padding to the menu items: https://forum.muffingroup.com/betheme/uploads/347/1AKC1SU0D6K9.png Best regards
    in Have the logo go above mega menu Comment by Phil January 2025
  • I do not get the part "via another website", anyhow the other way would be writing a custom CSS code. https://support.muffingroup.com/how-to/how-to-customize-css-based-on-screen-size/ Best regards
    in Widget in the footer symmetrical Comment by Phil January 2025
  • 1) Headers from theme options do not work because you have it created with the Elementor: https://forum.muffingroup.com/betheme/uploads/644/QOGK2SG8E8R0.png https://forum.muffingroup.com/betheme/uploads/511/T8J2X8JT0VZD.png So you must use Elementor…
    in Change Licence Key in wordpress admin panel Comment by Phil January 2025
  • Did you check the Posts tab? https://forum.muffingroup.com/betheme/uploads/572/VHABNRHY4O5E.png Best regards
    in Post Types not used Comment by Phil January 2025
  • 1) Font family and size for the main menu can set in Betheme -> Theme options -> Fonts: https://forum.muffingroup.com/betheme/uploads/403/BGLKT9T5RMRK.png https://forum.muffingroup.com/betheme/uploads/985/9Y6AGE4XTCDM.png 2) Go to Betheme ->…
    in Site Issues Comment by Phil January 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Anchor ID - Jumps instead of scrolls Comment by Phil January 2025
  • And that is how mailto: works. Please check the last screenshot from my previous message. Best regards
    in issue with title Comment by Phil January 2025
  • Please try with the condition "Entire site" not "Singular: Pages" instead. If the problem persists, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://t…
    in custom header setup Comment by Phil January 2025
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Success Message Comment by Phil January 2025
  • The login credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/901/079Z22SMFR8T.png Are you sure that the credentials you sent are correct? Anyway, I just noticed that you have some links that still refer to your local hos…
    in CSS Issues After Moving Website to Production Comment by Phil January 2025
  • Sorry, but you did not attach a link to your website. Can you send it here, please? Thanks
    in Pre-built websites can't be downloaded Comment by Phil January 2025
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