Phil
Phil
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- Phil
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Hi, If you do not use these files in a child theme, they are taken from the parent. Did you update your parent theme today? We released an update that corrects that. https://support.muffingroup.com/changelog/ https://forum.muffingroup.com/betheme/up…
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Do you remember performing any particular actions before this issue happened? We can see it but cannot replicate it, and without it, we are not able to find the root cause of this issue. Best regards
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I received your new message, and it was to your hosting, not FTP. Anyway, we managed to create a working FTP user. However, this new message does not contain WP dashboard access, and previous credentials do not work. Please send it. Thanks
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Sorry, but it is still not clear to me what is wrong. Everything seems to be working fine on your website for me. Please record a video showing your problem. Thanks
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Hi, We will release it next week in the form as presented on our website: https://muffingroup.com/betheme/ https://forum.muffingroup.com/betheme/uploads/537/A4YU6UGINZES.png Best regards
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Hi, I am happy to see that you handled it. Is there anything else I can help you with? Best regards
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Hi, Please use the following CSS code: .mobile-sticky #Top_bar.is-sticky .top_bar_right{ display: block; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
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Sorry, but I do not understand what you want to achieve. Can you explain that in more detail or attach some examples? Best regards
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
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Hi, To open popups from the header, you must use the Header Template with the button set to open popups. https://forum.muffingroup.com/betheme/uploads/501/ASXC00JPRGWO.png Also, popup template conditions must be set to the Entire site: https://forum…
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It is still an Action Button, so you can change it in the place I mentioned in my previous message. Best regards
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Please turn off all of the plugins, refresh your cache, and check if the problem persists. Thanks
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Thanks for the PHPINFO file. I do not see anything odd there. Anyway, you still have not answered if disabling plugins (and child theme if you have one) helped. Did you try it? Can you tel me about the results? Thanks
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Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Thanks
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Hi, You must create a Sidebar menu template and set it to 100% width. https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-builder/ https://forum.muffingroup.com/betheme/uploads/992/0CE9JNG0DBE9.png Then, in the Header Builde…
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Hi, Sorry to see that it does not work for you, but you did not explain anything. What exactly is happening? Please always attach a link to your website and screenshots showing what is wrong. What do you mean by "green functions in a wrapper&qu…
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Hi, Column Text is an element, and elements cannot be placed inside each other, only into wraps. Anyway, I do not understand what you need to achieve. Can you explain that in more detail, please? Thanks
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The box-shadow must be done with a custom CSS code. If you send a link to your website, I can help you prepare it. Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Thanks for the clarification; I was able to reproduce that. Please use the following CSS code: .logo-overflow #Top_bar #logo img { max-height: 120px !important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best reg…
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Hi, Please attach a screenshot showing what is wrong. I do not know how your website is supposed to look. Thanks
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Hi, Thanks for reporting. I have passed it to the dev team and we will correct it in the upcoming update. Best regards
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We checked that and even a simple echo does not display on a website: https://forum.muffingroup.com/betheme/uploads/933/CJOXK315NND8.png https://forum.muffingroup.com/betheme/uploads/417/ZRC6E8ENITIW.png https://forum.muffingroup.com/betheme/uploads…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, Do you have the newest version of Betheme installed? If not, update it, and check if problem persits. Please also remember to always attach a link to your website. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
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Hi, 1) You must create two templates. One for the main shop page, which will display product categories with the Shop Categories element, and the second template with the Shop products element. The first template must be assigned to "Shop"…
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Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
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Are there any particular steps to reproduce this issue? I was not able to achieve that on my PC. Tested with Firefox and Chrome. Please check if the same thing happens on other browsers or in incognito mode. Best regards