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Phil

Phil

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Phil
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  • Sorry, but we haven't received any message from you yet. Please check your email inbox for our response. Also check the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the re…
    in Fatal error on tag archives — mfn_addons_ID('popup') / “Illegal offset type” Comment by Phil July 9
  • We have received your private message. As you sent it, I understand that you contacted your hosting provider regarding the php-xml extension, right? Anyway, the WP dashboard does not work: https://forum.muffingroup.com/betheme/uploads/858/9QQKERTPVH…
    in Error on theme activation Comment by Phil July 9
  • Hi, Could you explain in more detail what you refer to, please? How should it work and look? Best regards
    in FEATURE REQUEST: Build in FAQ Post type Comment by Phil July 9
  • Hi, If you want to contact us privately. please use the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in How to contact Betheme Owners about iHeart Events & Tickets WordPress plugin Comment by Phil July 9
  • Please send this information privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check that out. Thanks
    in BETHEME LICENCE USED ON SUB DOMAINS Comment by Phil July 9
  • I mean the following button from your screenshot: https://forum.muffingroup.com/betheme/uploads/866/ODRU9PYMWO6K.png Best regards
    in New theme won't install Comment by Phil July 9
  • Hi, Please go to Betheme -> Theme options -> Shop -> Single product, and ensure that the Gallery option is set to Default: https://forum.muffingroup.com/betheme/uploads/503/7DGLUEGFUD8P.png Best regards
    in Product images Comment by Phil July 9
  • Hi, Thanks for sharing and your detailed description. I have passed it on to the dev team, and we will correct that. Best regards
    in WordPress 6.7+ notice: Betheme Visual Builder Yoast integration triggers wordpress-seo translations Comment by Phil July 9
  • With Slider Revolution 7, the plugin author has decided to release a version that is not compatible with sliders created in version 6 and limits the number of sliders available under the lifetime license to three. All our demos that use Slider Revol…
    in 5 Slider Revolution Vulnerabilities Comment by Phil July 8
  • In our documentation, you can read: Using a child theme usually means that you want to modify the core theme files. Any mistake in the code may render the page unusable. Please be careful when performing such actions because our support policy does …
    in Keine Darstellung einer Animation auf der Homepage - Startseite Comment by Phil July 8
  • Hey, Please contact your hosting provider, and ask if your server has php-xml extension enabled. If not, please activate it. If yes, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side…
    in Error on theme activation Comment by Phil July 8
  • The premalink structure was the culprit: https://forum.muffingroup.com/betheme/uploads/036/I3CM28NKHAZX.png I have changed it to Postname, and now Export/Import works properly. https://forum.muffingroup.com/betheme/uploads/235/WUT6W6CW8AJH.png https…
    in Copying Default Store 2 templates Comment by Phil July 8
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in Fatal error on tag archives — mfn_addons_ID('popup') / “Illegal offset type” Comment by Phil July 8
  • Hello, Thank you for bringing this to our attention. We take security concerns very seriously. To clarify how this affects your website and what the current status is regarding the reported Slider Revolution vulnerabilities, please note the followin…
    in 5 Slider Revolution Vulnerabilities Comment by Phil July 8
  • Hi, Did you try clicking the "Replace installed with uploaded" button? If not, please do that. If yes, and it does not work, please tell me what happens after that. Best regards
    in New theme won't install Comment by Phil July 8
  • Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent and recheck it. Thanks
    in Keine Darstellung einer Animation auf der Homepage - Startseite Comment by Phil July 8
  • Your server does not have the gzdecode() function enabled, and it is causing your problem with the demo import: https://forum.muffingroup.com/betheme/uploads/822/J5WL3NCTEJSV.png You have to contact your hosting provider and ask them to enable this …
    in Can't download anything from pre build websites Comment by Phil July 7
  • You have under construction enabled. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be…
    in Can't download anything from pre build websites Comment by Phil July 7
  • Hi, The idea of exporting content from a test site is good, and I think that will be the easiest method. Please send us the WordPress dashboard and FTP access to that test site privately through the contact form, which is on the right side at https:…
    in Copying Default Store 2 templates Comment by Phil July 7
  • Unfortunately, it does not completely rely on us. If you do not have any other pending updates, you can try installing any plugin (you can later remove it) through Betheme -> Plugins, and check if the theme update appears then. Best regards
    in Update to Version 28.5.2 from Version 28.2.1 not possible Comment by Phil July 7
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Can't download anything from pre build websites Comment by Phil July 7
  • Hi, Sorry, but we provide this forum in English only. Please rewrite your message in English. Also, remember to always attach a link to your website. Thanks
    in Keine Darstellung einer Animation auf der Homepage - Startseite Comment by Phil July 7
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in BeBuilder falls apart when I want to edit a page. Comment by Phil July 6
  • 1, 3) Please edit a page that uses Elementor: https://forum.muffingroup.com/betheme/uploads/100/8JW5Z32SOAOO.png Then, at the top bar, click on the "Back to WordPress Editor" button: https://forum.muffingroup.com/betheme/uploads/592/JPPXC9…
    in Problems. Comment by Phil July 6
  • Hi, Sometimes the WordPress updater hangs like for you and does not show available updates. It is completely independent of us as theme authors. However, there is a trick that works in most cases: if you have any other pending update (theme or plugi…
    in Update to Version 28.5.2 from Version 28.2.1 not possible Comment by Phil July 6
  • Hi, What you ask for requires file customization, which, in reference to the Item Support Policy, is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web develope…
    in Condition to show a text Comment by Phil July 6
  • Hello, Thanks for sharing your suggestion. I have passed it on to the dev team. Best regards
    in "Our Team" element - Additional Dynamic Data Field Values Comment by Phil July 6
  • Hello, Can you explain which WPBakery demos you refer to? We have never created any pre-built website using WPBakery. We support this builder, but we do not use it for our demos, so you can use it freely on your website. Regarding your license, yes,…
    in WPBakery - new BeTheme licence Comment by Phil July 6
  • Hi there, This is actually not a bug. In order to edit a post or page with BeBuilder, the page must first exist in your database and have a valid URL. When you create a brand new post, you need to save it as a draft or publish it first. Once the pos…
    in BeBuilder 404 problem for a new post Comment by Phil July 4
  • I checked the link you sent in a private message right away when I received your private message. Please see the following video tutorial about template editing: https://support.muffingroup.com/video-tutorials/how-to-use-templates-a-step-by-step-gui…
    in Cannot get image to stretch over full width of page Comment by Phil July 3
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