Phil
Phil
About
- Username
- Phil
- Joined
- Visits
- 7,872
- Last Active
- Roles
- Moderator
Comments
-
Hello, Please check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make y…
-
There is no difference between licenses, so yes, I am sure that is due to Cross-Origin as I checked the browser console when opening BeBuilder on your website, and I encountered this problem with other customers. Best regards
-
Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
-
Hi, Can you attach a screenshot showing what you want to achieve, please? Thanks
-
Hi, 1) Global colors can be changed in Betheme -> Theme options -> Colors. Sometimes, pre-built websites set a different color for a particular element, so in this case, the Style tab of the element is being used. https://forum.muffingroup.com…
-
I can suggest contacting WooCommerce support regarding this issue. Best regards
-
Hi, Can you provide more detail as to what exactly you refer to, please? If you can tell me which file does not have closed tags, we will correct that. Best regards
-
Did you revert the backup as Albert suggested? Best regards
-
Hi, Thanks for reporting. I passed it on to the dev team, and we will correct that. Best regards
-
Hello, 1) We have corrected it on your website. Can you please check it out? 2) I opened a couple of pages on your website, and on all BeBuilder loads correctly. Should I check some specific pages? Best regards
-
Please contact your hosting provider and ask if you do not have any caching tool enabled on your server. If it is, please disable it. If you do not have any of it, please send FTP access as you did with WP dashboard access. Best regards
-
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
-
Hi, If you did not make any backups, there is no option to recover this. I do not know which demo you imported, but you can try to use single-page import feature: https://support.muffingroup.com/video-tutorials/how-to-import-single-page/ Best regar…
-
Hi, Please activate some other themes like Twenty Twenty-Four and check if the same thing happens then. Best regards
-
Hi, The arrows show when the number of thumbnails in the product gallery exceeds the width of the product Image element. With only three images, the arrows will not show. You must have more product images. Best regards
-
Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
-
Hi, Did you set the number of posts in the main settings? https://forum.muffingroup.com/betheme/uploads/349/KKSO0WUP4DGA.png Best regards
-
Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
-
Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
-
Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
-
Please send us the WordPress dashboard access and your license key privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a…
-
Sorry, it took a little longer, but it was the more complex fix. Anyway, we managed to correct that on your website. Please check it out. Best regards
-
You used Dropcap shortcode in the same way as presented here, but we did not notice that this presentation is wrong. It should look like this: https://forum.muffingroup.com/betheme/uploads/360/38YLOP1AK6FJ.png I left it on your website, so you can c…
-
You have extremely low limits set on your website, and that could be the reason why it happened: https://forum.muffingroup.com/betheme/uploads/065/R492F7R5O9UN.png Contact your hosting provider and ask them to increase these values to the recommende…
-
I have added CSS to your theme options o correct that. We will implement a fix for that in upcoming updates. Best regards
-
Where are you editing the content, in the BeBuilder or in WP Editor? Editing in WP Editor will not update content in BeBuilder. These are two independent instances. You must edit content in BeBuilder and use the Builder -> SEO option again. Best…
-
Hi, Sorry, but this is not telling me much. Where does this error appear? When does it appear? You did not attach any links to your website. Please explain your issue in more detail and attach a link to your website. Before, please also follow the s…
-
None of what you sent refers to Betheme. I suggest disabling all of your plugins to check if the problem persists. Best regards
-
I do not know what you are talking about. All icons available in Betheme are included in the theme package, so they have already been put on your server. Did you contact your hosting provider to enable the CORS library? Best regards
-
We need your FTP access as well. Please send it as you did with WP dashboard access. Thanks