Phil
Phil
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- Phil
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Comments
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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On this page, you do not have enough content too. https://forum.muffingroup.com/betheme/uploads/702/3TWDR4MOKS1L.png Best regards
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Sorry that it takes some time, but we are still investigating this. As soon as we find out what might be causing this, I will let you know. Best regards
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Which videos did you watch? Did you check this one?: https://support.muffingroup.com/video-tutorials/how-to-set-up-off-canvas-sidebar-for-shop/ You have no widgets for the shop sidebar. https://forum.muffingroup.com/betheme/uploads/227/QOVORKCMNXCI.…
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Betheme does not have influence on the .htaccess file, so your hosting should help you resolve that. Best regards
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Open the page options and activate One Page option. https://forum.muffingroup.com/betheme/uploads/599/XE8FVEJ8BHSK.png Best regards
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Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
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Hello, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/building-mobile-headers/ Best regards
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These pre-built sections work fine for me, so it is hard to determine the root cause. Did you proceed with any extra steps except inserting them into your website? Best regards
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I cannot provide the IP. You did not tell me the names of the pre-built sections you used. Can you do that? Best regards
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You can replace your child theme package with a fresh one and recheck this. Anyway, if you are sure that you did not make any changes to the child theme and you do not plan to make any of them in the future, you might as well use the parent theme on…
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Hi, There is no possibility that Elementor converted to BeBuilder because they are two completely different builders. What displays on your website is Gutenberg content and Elementor base on Gutenberg. It looks more like Elementor is not active on y…
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Hi, I checked that, and after clicking on the link, the Windows mail client opened with your email. Are there any particular steps to reproduce this issue? Did you try to check if it works when you disable "Open link in a new tab"? Best r…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hey, This could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lates…
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Hi, Can you explain more about what you refer to, please? Also, your website has an under-construction page enabled. Can you disable it for a while? Best regards
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Here the Subheader shows. You can disable it for the entire website in Betheme -> Theme options -> Header & Subheader -> Subheader. https://forum.muffingroup.com/betheme/uploads/596/JCDDJ9QIUKIL.png Best regards
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Hi, You can see that this issue concerns connection timeout and is not theme-related. It concerns the hosting provider. By looking at the error message, he should already recognize and amend this issue. Please read these related links: https://githu…
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Hi, The 500 errors are server-related, so you should contact your hosting provider instead. If the hosting finds that anything from the theme causes it, please ask to indicate what exactly triggers this. Best regards
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Hi, You must set a higher z-index to the wrap with Hotspot element, and a lower to wrap on the right. https://forum.muffingroup.com/betheme/uploads/637/9U8ZEZPGJGFW.png https://forum.muffingroup.com/betheme/uploads/336/RMJZ3XJ501ZQ.png Best regards
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You sent link to website only without any credentials. Please send another complete message. Thanks
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You do not have any images assigned to your posts. https://forum.muffingroup.com/betheme/uploads/399/PE5DWMMVF4A7.png After I assigned an image to one post for a test, it appeared: https://forum.muffingroup.com/betheme/uploads/613/L1OF2S8CXQUF.png B…
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I placed a CSS fix to your theme options. We will also correct it in the upcoming update. Best regards
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You probably updated your Betheme, but update with this fix was not released yet. We have corrected it again on your website, and the update with this fix is the upcoming one. Best regards
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In the link you have sent the bottom space is present because you do not have enough content on this page. Also the link you have sent does not look like the image you attached. https://forum.muffingroup.com/betheme/uploads/142/URB831T1ZLR1.png Best…
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Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
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Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
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Hi, We do not have such a feature in our theme. It can be done with a custom CSS/JS script, but we do not provide help with such customizations. However, your web developer should be able to help you with that, and there are some tutorials online sh…
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The new credentials you sent do not work. https://forum.muffingroup.com/betheme/uploads/964/2JSQJ0YFRLG5.png Did you check them before sending? Best regards