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Phil

Phil

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Phil
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  • 1) It seems that the root cause is the cache on your server. Please disable it, and check if the Footer template shows correctly. 2) https://forum.muffingroup.com/betheme/discussion/comment/270945#Comment_270945 The text length difference causes it…
    in Editing section problem... Comment by Phil July 1
  • 1) The product that is sold out does not show any related products, because it is in a different category than other products on your website. Related products show products from the same category. 2) If you need a custom layout for the Thank You pa…
    in Related Section Comment by Phil July 1
  • Hi, Do you mean that not all of your categories appear when you expand the dropdown menu you marked? If yes, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.…
    in On Bebuilder Display Conditions it shows not all Categories Comment by Phil July 1
  • I am glad to see that you handled it. If this or something similar happens again, please let me know and try to remember steps you proceeded before the issue occurred. Best regards
    in Template no longer applied by Category Comment by Phil July 1
  • You can see that this issue is about connection timeout, and the problem is not theme-related. It is all about the server. Please read these related links: https://github.com/anhskohbo/no-captcha/issues/87 https://github.com/docksal/docksal/issues/3…
    in Local license activation Comment by Phil July 1
  • Hi, You can translate it and other texts in Betheme -> Theme options -> Translate. https://forum.muffingroup.com/betheme/uploads/385/SAX09XN36YK7.png Best regards
    in Translation for "read more" and maybe other stuff to german language Comment by Phil July 1
  • Hi, Did you enable keyboard support? If yes, then it is not related to the theme update, but to this option. There is information in the image element that bthe order radius for images does not work with keyboard support enabled: https://forum.muffi…
    in Photos on the homepage no longer have curves. Comment by Phil July 1
  • Please provide more details on what you are referring to. Thanks
    in Full keyboard usability by entering directly into the website code!? Comment by Phil July 1
  • Sorry, but I do not know what you are talking about. Please provide more details, ideally with screenshots. Thanks
    in Accessibility for many websites becomes mandatory Comment by Phil July 1
  • The link you sent previously do not work anymore. Did you change it? Best regards
    in Parallax issue - Microsoft Edge Comment by Phil July 1
  • Hi, Try to add a review to that product, and check if you can remove the previous one. Best regards
    in Ghost review! Comment by Phil July 1
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in Issue with Theme Registration - BeTheme Installation on New Domain Comment by Phil July 1
  • You did not activate templates in the plugin settings as I mentioned in my first message: https://forum.muffingroup.com/betheme/discussion/comment/270582#Comment_270582 I have activated it for you: https://forum.muffingroup.com/betheme/uploads/367/D…
    in Duplicating Popup Templates & Enabling Background Page Access Comment by Phil July 1
  • It's good to see that everything has returned to normal. If there is anything else I can help you with or if this problem reoccurs, please let me know. Best regards
    in THIS URGENT!!!!! LIVE EVENT SITE LOADING 45 SECONDS AFTER UPDATING THEME Comment by Phil July 1
  • Sorry for overlooking the two issues you mentioned in a private message. 1) I tried to replicate that, but with no luck. Could you please tell me exactly what changes you make before it happens? 2) The culprit for that you cannot create templates is…
    in Variation "Add to Cart" Button Not Reappearing After Reset on Product Page Comment by Phil June 30
  • We have corrected it on your website. Please check it out. Best regards
    in Hello Comment by Phil June 30
  • Hi, Which version of Betheme do you have exactly? Can you attach a link to your website, please? Thanks
    in Woocommerce store notice disapeared on 28.x.x update Comment by Phil June 30
  • This color is taken from Betheme -> Theme options -> Colors -> Cotent: Theme color. https://forum.muffingroup.com/betheme/uploads/419/68T1BAQ47MNU.png Best regards
    in Accessible website Comment by Phil June 30
  • Hi, 1) Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maint…
    in Related Section Comment by Phil June 30
  • Hi, So everything is fine now? Is there anything else I can help you with? Best regards
    in Display cookies Comment by Phil June 30
  • Sorry, but you did not attach FTP credentials. Please send another message with complete information. Thanks
    in THIS URGENT!!!!! LIVE EVENT SITE LOADING 45 SECONDS AFTER UPDATING THEME Comment by Phil June 30
  • Hi, It should work without any problems, and you can register it just like the regular license through Betheme -> Dashboard. Note that in this situation, as you will not have access to the internet, you will have to update the theme manually by d…
    in Local license activation Comment by Phil June 30
  • Most likely, an update fixed that. Anyway, good to see that it works correctly now. Best regards
    in Tag page Comment by Phil June 30
  • Are you sure that you do not have more footer templates and that you are editing the correct one? If yes, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net…
    in Editing section problem... Comment by Phil June 30
  • Hi, Thanks for reporting. We will add an option to translate it in the upcoming update. https://forum.muffingroup.com/betheme/uploads/034/JORLP0OHRIEU.png Best regards
    in Translate "Hello" in modal login Comment by Phil June 30
  • Hi, I logged into your website, and from what I see, you have no templates created for that CPT: https://forum.muffingroup.com/betheme/uploads/217/VJQM5POXCVLJ.png Can you explain in more detail to what you are referring to, please? Thanks
    in Template no longer applied by Category Comment by Phil June 30
  • Hi, The errors from your first screenshot show that your entire website has been affected, and it might indicate that some kind of malware is the culprit. I suggest restoring a backup of your website from before it happened, and changing your passwo…
    in [URGENT] Site down - Template disappeared Comment by Phil June 30
  • Hi, Do you have any plugins active while installing? If yes, please disable them and check if the problem persists. Additionally, navigate to Betheme -> System Status and verify that your server meets their requirements. Best regards
    in Model Be theme Comment by Phil June 30
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-create-and-manage-a-blog-page/ It is a bit old, but the basis of creation remained the same. Best regards
    in add a blog to my site Comment by Phil June 30
  • Hi, I do not see any Footer on your website at all. Did you handle this in the meantime? Best regards
    in Footer content Comment by Phil June 30
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