Phil
Phil
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- Phil
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Sorry, but we haven't received a message from you. Please check your mailbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you send all of the requir…
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Hi, You can install/update the bundled plugin from Betheme -> Install plugins. If the newest version is not available yet, please wait for it. The plugins you buy with the theme are not premium plugins. If you want instant updates, you have to pu…
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Hi, There is no option to make the whole box clickable with the Portfolio styles. Instead, you can recreate this layout with the Query Loop and Icon Box elements. https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9Y-W…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, You must edit your product template and move this box below your image. Best regards
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. Thanks
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Hi, I checked your link, played a little with filters, and it looks like this for me all the time: https://forum.muffingroup.com/betheme/uploads/007/9WCXVJ70B194.png Are there any extra steps to reproduce this issue? Best regards
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Hi, Most likely, your child's theme causes this issue. Before updating, disable the child theme and check if the problem persists. Best regards
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Hi, Please ensure that URLs in your WP are set correctly. See the following article: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ Also, your htaccess can redirect your website to http, so you should e…
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Hi, 1) Use the following CSS code: .mfn-header-menu .mfn-menu-li .mfn-submenu .mfn-menu-link{ display: flex; } .mfn-header-menu .mfn-menu-li .mfn-submenu .mfn-menu-link .mfn-menu-sub-subicon{ order: 1; } .mfn-header-menu .mfn-menu-li .mfn-submenu …
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The shortcode button will take its styles from theme options. If you want to modify the button from shortcode without changing theme options, you must write a custom CSS code. Best regards
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We do not have an ETA for that, but we hope to correct this in the upcoming update. If you need this earlier, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, What you ask for requires file customization, which, in reference to the Item Support Policy, is not allowed. https://themeforest.net/page/item_support_policy So, if you want to modify files and don't know how, you should contact your web develo…
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Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hi, Are you changing them in Betheme -> Theme options -> Global -> Buttons? Can you attach a link to your website? Best regards
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Hi, I have checked both domains and they look like this for me: https://forum.muffingroup.com/betheme/uploads/791/BDDBXIAJTRJX.png Did you handle this? Best regards
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Hi, Before you remove this website, go to Betheme -> Dashboard, deregister your license key, and that is it. After license deregistration and removing theme files from a website, you can use it on another domain. Best regards
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Can you give me some example showing that, please? Thanks
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Hi, You can use any element with a link field you want. In this field, put #Wrapper and add a scroll class to it. Best regards
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Hi, I am happy to see that you handled it. Is there anything else I can help you with? Best regards
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HI, It looks like you installed an Elementor version of this demo, but you do not have Elementor active. Please go to Plugins tab in WP, and ensure that you have Elementor active. When it is active, open your pages with this builder and update them.…
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Is this a shortcode from some plugin? If so, can you please tell me the name of this plugin? Thanks
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Hi, Your website look like this for me: https://forum.muffingroup.com/betheme/uploads/842/3OIXU94EG686.png https://forum.muffingroup.com/betheme/uploads/833/T5M15F4BX657.png https://forum.muffingroup.com/betheme/uploads/861/T7FJD0PEXH7G.png Did you …
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I think that it would be best if you contact the caching plugin support as my help is limited in this matter. Best regards
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It would be better if you do it by yourself. ? Open your header template, select mobile display, choose hamburger menu, and select your menu there: https://forum.muffingroup.com/betheme/uploads/232/K9RC8BANH1NZ.png Also you can hide this menu for mo…
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Please see this video tutorial: https://support.muffingroup.com/video-tutorials/how-to-set-up-off-canvas-sidebar-for-shop/ Best regards
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1) Previously, you had custom CSS assigned for your Action Button: https://forum.muffingroup.com/betheme/uploads/173/9NEBLPM3SK3E.png But when after the updating, the button's construction changed; it does not work anymore, but you can adjust these …
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Sorry, but I do not know what MISS cache status you are referring to. Can you please attach a screenshot showing that? Thanks PS. Having more than one cache tool is rather pointless and I suggest leaving WP rocket only as we support it.