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Phil

Phil

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Phil
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  • Hi, The errors from your first screenshot show that your entire website has been affected, and it might indicate that some kind of malware is the culprit. I suggest restoring a backup of your website from before it happened, and changing your passwo…
    in [URGENT] Site down - Template disappeared Comment by Phil June 30
  • Hi, Do you have any plugins active while installing? If yes, please disable them and check if the problem persists. Additionally, navigate to Betheme -> System Status and verify that your server meets their requirements. Best regards
    in Model Be theme Comment by Phil June 30
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-create-and-manage-a-blog-page/ It is a bit old, but the basis of creation remained the same. Best regards
    in add a blog to my site Comment by Phil June 30
  • Hi, I do not see any Footer on your website at all. Did you handle this in the meantime? Best regards
    in Footer content Comment by Phil June 30
  • Hi, You can enable keyboard support in Betheme -> Theme options -> Accessibility: https://forum.muffingroup.com/betheme/uploads/099/DZFINU0WKSF0.png Best regards
    in Full keyboard usability by entering directly into the website code!? Comment by Phil June 30
  • Hi, You can find the accessibility option in Betheme -> Theme options -> Accessibility: https://forum.muffingroup.com/betheme/uploads/099/DZFINU0WKSF0.png Best regards
    in Accessibility for many websites becomes mandatory Comment by Phil June 30
  • I received a private message from you today, so I could not check it earlier. Moreover, if you sent your message on June 27th after 5 PM (CET), then it was on a weekend, so we were not able to answer you beyond our working time. Anyway, I checked th…
    in Variation "Add to Cart" Button Not Reappearing After Reset on Product Page Comment by Phil June 30
  • Hi, I have passed it on to the dev team, and we will correct that in the upcoming updates. Thanks
    in Submenu not keyboard accessible when Screen Reader is running Comment by Phil June 30
  • Please check it out now. I have installed it on your website. Best regards
    in install Slider Revolution Comment by Phil June 30
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code; therefore, we cannot assist you. Additionally, we do not recommend any plugins other than the ones we officially …
    in slider Comment by Phil June 30
  • Did you perform any actions that corrected that problem? I just rechecked the tag page, and content from home page does not appear there anymore: https://forum.muffingroup.com/betheme/uploads/573/14TPNOA3A25G.png Best regards
    in Tag page Comment by Phil June 30
  • Can you tell me the exact model of that Lenovo, please? Also, do you know if any scaling was used while browsing your website? I mean browser scaling or OS settings. https://forum.muffingroup.com/betheme/uploads/910/AGO586TLTABM.png Best regards
    in Parallax issue - Microsoft Edge Comment by Phil June 30
  • Now I was able to log in, but the user you sent credentials to does not have admin rights, and I could not check anything. Please change this user's privileges. Thanks
    in Duplicating Popup Templates & Enabling Background Page Access Comment by Phil June 30
  • Thanks for letting us know. We are checking that now. Best regards
    in Hello Comment by Phil June 30
  • We will have to look at this deeper. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.…
    in Tag page Comment by Phil June 28
  • I am glad to see that you managed to handle this. Best regards
    in Portfolio items from the same "sub-category" Comment by Phil June 28
  • It requires writing a custom CSS code. I can help you with that, but I will need a link to your website first. Best regards
    in Installing demo units Comment by Phil June 28
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-builder/ Best regards
    in Adding content to Creative slide out menu Comment by Phil June 28
  • Great to see that it works properly for you now. If you have any other questions or problems, feel free to ask. Best regards
    in picture on the slider appears Comment by Phil June 28
  • I am glad that my hint helped you locating the culprit. Best regards
    in Bebuilder stopped working!! Comment by Phil June 28
  • Hi, Do you mean version 28.1.3? Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Noti…
    in THIS URGENT!!!!! LIVE EVENT SITE LOADING 45 SECONDS AFTER UPDATING THEME Comment by Phil June 28
  • Hi, Use the following CSS code: .post-footer .post-links{ float: left!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Move Read More on Blog post to the left Comment by Phil June 28
  • Hi, You have some cache enabled on your server, preventing us from checking and correcting that. Please disable it and let us know when it is done, so we can proceed with the next step. Best regards
    in Hello Comment by Phil June 27
  • Maybe the redirection plugin you had left some files on your server that caused it. You can check files on your server. Also, see if you do not have any redirections set on your server. Best regards
    in Bebuilder stopped working!! Comment by Phil June 27
  • Hi, The #Header_wrapper ID appears when you use the header style from the Theme options. If you provide more details of what you want to achieve and a link to your website, I can provide more details. Best regards
    in Scroll to - #Header_wrapper Comment by Phil June 27
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Tag page Comment by Phil June 27
  • Neither the contact page loads, even when switching to another theme. https://forum.muffingroup.com/betheme/uploads/235/IK243MFXD475.png Please try to create a new page, and see if the same thing happens. Best regards
    in Bebuilder stopped working!! Comment by Phil June 27
  • If you have access to the WP dashboard, there should be no problems. Best regards
    in Betheme not working after migration Comment by Phil June 27
  • Please edit your color attribute, and ensure that you have the "Show in loop?" option enabled. https://forum.muffingroup.com/betheme/uploads/510/830IA9B3TSML.png Best regards
    in Icons on product image Comment by Phil June 27
  • The database option appears while you install a pre-built website: https://forum.muffingroup.com/betheme/uploads/444/V4YZZBSUWZHL.png https://forum.muffingroup.com/betheme/uploads/924/TC3CC6F98AV1.png https://forum.muffingroup.com/betheme/uploads/89…
    in HelpMe! Problem with hotel6 prebuilt website Comment by Phil June 27
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