Phil
Phil
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- Phil
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Comments
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Hello, Please, turn off all of the plugins except WooCommerce, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
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I am sorry, but I do not understand. What do you mean that it must display nothing?
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Did you switch from child to parent theme in Appearance -> Themes? Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, There is information that archive pages do not work for the single page import. https://forum.muffingroup.com/betheme/uploads/398/D8TOB4NVMOU3.png You need to set the archive in theme options or create a template for it. Best regards
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Hi, The mask shape image used for these images does not exist on your server, and that is why the video does not display at all. Please check that you did not remove this file by accident. You can also try to re-assign the mask shape to that element…
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This page also loads correctly for me. Did you try disabling all of your plugin and not only the YOAST? Also, did you try using BeBuilder instead of BeBuilder Blocks Classic? Best regards
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Query Loop displays all categories in a dropdown for me: https://forum.muffingroup.com/betheme/uploads/847/TOZFMDFBA1G5.png I am sorry but I quite do not understand what your goal is exactly. Did you watch our video tutorials about query loops and t…
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Please do not share your WP login credentials here, as others can see them. You should send them through the contact form I provided in my previous message. Anyway, I can see that the Betheme license is not registered for that domain. Also, the FTP …
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussion. Sending i…
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Hi, I have checked that on Samsung Galaxy S23 and the background video works correctly. What device are you using? Best regards
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From what I see, you have only products in Spanish. Please also translate your products so the English version will have something to display. Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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I am sorry, my bad. It is in the Header & Subheader -> Extras tab: https://forum.muffingroup.com/betheme/uploads/129/QH7XX6V6219C.png Best regards
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Hi, When you use shop tempalte, you must add a translation to it just like for the regular pages: https://forum.muffingroup.com/betheme/uploads/930/5RABTLMGB1FQ.png After translating it, edit the translated template and save it, so the template with…
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Your child theme is the culprit. After I switched to the parent theme, the display went back to normal: https://forum.muffingroup.com/betheme/uploads/177/3UTZ2K8HYXCE.png Please contact your web developer to find which part of the child theme is the…
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Hi, Go to Betheme -> Theme options -> Menu & Action Bar -> Action Bar, and you can change it there. Best regards
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I have corrected it. Please check it out now. Thanks
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Elementor is not our plugin, and we are not its authors. Regarding this problem, please contact Elementor support instead. Thanks
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Hi, 1) Try the following CSS code: .blog_wrapper .posts_group .post .image_wrapper a{ text-align: center; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. 2) You can remove Author, Categories, and date in Betheme -> T…
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Hi, Thanks for reporting. I have passed it on to the dev team, and we will take a look at this issue. Best regards
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Hi, You can create templates for the portfolio archive. See the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-use-templates-a-step-by-step-guide/ To add portfolio subcategories to your menu, go to Appearance -> …
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Hi, Edit the popup template, go to Popup options, and there you will find the popup ID: https://forum.muffingroup.com/betheme/uploads/697/UUFQCOU1ORVF.png https://support.muffingroup.com/video-tutorials/popup-builder-introduction/ Best regards
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No worries. I am here to help. Best regards
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Please edit your header template, open header settings, and set Body offset for header to Yes for the mobile header: https://forum.muffingroup.com/betheme/uploads/386/5WW3M5ADDY01.png Best regards
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Hi, Please uninstall this plugin, install it again, and check if the problem persists. Thanks
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1) Go to Betheme -> Theme options -> Footer, and change Back to top option to Hide: https://forum.muffingroup.com/betheme/uploads/859/QOPNII1JWDF6.png 2) What you are referring to is the action button. Please see the following article about it…
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Please check the following article: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ Ensure that URLs on your website are set correctly. Best regards
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I can see that your website has been done with Elementor. After opening your pages with this builder, the content goes back to normal. Please open your pages with Elementor and check if the problem persists. Thanks
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Hi, Please attach a screenshot from the Bethem dashboard showing the registration area. Thanks