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Phil

Phil

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Phil
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  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, as you use a child theme, switch to the parent, and recheck it. Thanks
    in Variation "Add to Cart" Button Not Reappearing After Reset on Product Page Comment by Phil June 23
  • You had an older version of Betheme installed with that bug. I updated it to the newest version, and post template works again. Best regards
    in Unable to edit the Blog's template with BEbuilder (Blogger2). Comment by Phil June 23
  • Hi, It is not centered because from one side there is a section padding set in percentages, and from the other side you have padding set for the wrap in pixels: https://forum.muffingroup.com/betheme/uploads/953/TAM7TM41JGZ0.png https://forum.muffing…
    in center hamburger icon Comment by Phil June 23
  • Hi, Changing tabindex from zero to any other is not available in Betheme or basic WordPress. To achieve that, you would have to edit the files, but we do not provide help with such modifications. Regarding ARIA attributes, there is no setting to adj…
    in Accessible website Comment by Phil June 23
  • Use the following CSS code for the popup: #mfn-popup-template-187{  width: auto!important; } Regarding the Duplicate Posts plugin to check what could be wrong I would need an access to your WP dashboard. Best regards
    in Duplicating Popup Templates & Enabling Background Page Access Comment by Phil June 23
  • Credentials worked, and we have corrected it on your website. Please check it out. This fix will be also included in the upcoming update. Best regards
    in Wholesale For WooCommerce - B2B Ecommerce Comment by Phil June 23
  • 1) The scroll problem after expanding "read more" is caused by one of your plugins. After I disabled all plugins except the ones we support, this feature started to work properly. 2) Regarding Banner Boxes, do you have any optimization too…
    in Issues with Banner Box Button Alignment and Scroll Behavior on "Read More" Integration Comment by Phil June 23
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you haven't received a message from us, please resend your login credentials. Be sure that you sent all of the req…
    in Mobile Display Comment by Phil June 23
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you haven't received a message from us, please resend your login credentials. Ensure that you have sent all the re…
    in Annoying FOUC Comment by Phil June 23
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Video background breaking out of frame Comment by Phil June 21
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in My theme is not registering Comment by Phil June 21
  • They opens correctly for me on desktop, just like you set in BeBuillder: https://forum.muffingroup.com/betheme/uploads/910/4A3L3MBNL300.png https://forum.muffingroup.com/betheme/uploads/591/DWNIQZ28C2Q1.png https://forum.muffingroup.com/betheme/uplo…
    in Hot spot problems Comment by Phil June 21
  • You are using the header builder. Sidebar background color can be changed in the Menu Burger element under the Style tab. https://forum.muffingroup.com/betheme/uploads/336/8MPVC2B81MNC.png Best regards
    in Sidebar Background Colour and Line Removal [widget:after] Comment by Phil June 21
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Issues with Banner Box Button Alignment and Scroll Behavior on "Read More" Integration Comment by Phil June 21
  • https://forum.muffingroup.com/betheme/discussion/comment/270615#Comment_270615 If you registered the license on a staging domain, then it does not count as a registered license. https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-si…
    in Theme is not working Comment by Phil June 21
  • Hi @AppletreeMediaWorks, Yes, it was corrected. Please attach a link to your website, and screenshots showing your problem. Thanks
    in Get rid of deafult max-widths for responsive layout Comment by Phil June 21
  • 1) You can upload this font through the WP media tab. 2) When you upload it, include the provided code: https://forum.muffingroup.com/betheme/uploads/031/HCVBOTHEX0JM.png Into the head tag of your website. You can do it through Betheme -> Theme o…
    in Width image captions for inline image in % Comment by Phil June 21
  • The image of the robot is a part of slider made with the Slider Revolution. To remove/change it please use this plugin. And you can browse images in the WP media tab. Best regards
    in How to access All Images across all themes? Comment by Phil June 21
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Bebuilder adding a new code makes my logo background change Comment by Phil June 21
  • https://forum.muffingroup.com/betheme/discussion/comment/270612#Comment_270612 Do you want to have a multilingual website or just translate stuff that is in English into your main language? https://forum.muffingroup.com/betheme/discussion/comment/27…
    in Installing demo units Comment by Phil June 21
  • Hi, I am happy to see that you found the solution to your question. The color palette was explained in the following video: https://youtu.be/L8lYuOD-rZM?si=GIoY7oR7ZoQCdJt-&t=415 Best regards
    in blog text color. Comment by Phil June 21
  • Hi, Sorry, but the link to your website does not work. Are you sure that it is correct? Best regards
    in icon header Comment by Phil June 21
  • We made another adjustment. Please check it out now. Best regards
    in Getting errors on ERROR LOG Comment by Phil June 20
  • Please leave your suggestion as a comment in the following topic, so we will not miss it: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
    in Basic Image Aspect Ratio Comment by Phil June 20
  • I have no experience with the hosting you mentioned. I can recommend Siteground, and you can find a link to it on the right side of the forum: https://forum.muffingroup.com/betheme/uploads/807/YSGLUU3PB39A.png Best regards
    in Slow website overall - wordpress admin and live website Comment by Phil June 20
  • Pre-built website previews are permanent, and the link will not disappear. Best regards
    in Looking for Guidance on Video for Our Site Comment by Phil June 20
  • Indeed and we checked that, and after switching to a standard theme, there is no difference. Your server does not handle simple database queries: https://forum.muffingroup.com/betheme/uploads/347/22R12NW4QSYE.png You should contact your hosting prov…
    in Slow website overall - wordpress admin and live website Comment by Phil June 20
  • It is a widget in your shop sidebar. Go to Appearance -> Widgets, and there you can edit and remove this part. Best regards
    in Hide some category from shop page Comment by Phil June 20
  • BeBuilder does not remove anything by itself. When such a thing happens as you describe, it is most likely due to HTML errors. See the following article: https://support.muffingroup.com/faq/troubleshoot-guide/ Best regards
    in Theme is not working Comment by Phil June 20
  • Note that Betheme and Envato are two separate beings. We are not responsible for Envato's time response, as we (Muffin Group) are a different company. If you want to contact us directly, use this forum or the contact form, which is on the right side…
    in Website and pages not fully loading on URL Comment by Phil June 20
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