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Phil

Phil

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Phil
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  • Sorry, but you send an incomplete message. You did not attach WP dashboard credentials. Moreover, you sent access to the hosting panel, not FTP access, and the hosting panel is in Chinese, which I do not understand, unfortunately. Please send anothe…
  • Hello, Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make …
    in Slow site Comment by Phil May 2024
  • Hi, Please see the following article: https://support.muffingroup.com/faq/how-to-remove-buy-now-button/ Best regards
  • That is why we always suggest keeping the cache disabled until you finish working on your website. ? Best regards
    in Mobile menu Comment by Phil April 2024
  • Unfortunately there is no workaround for this now. Best regards
    in Filter option Comment by Phil April 2024
  • 1) See the following video tutorial: https://support.muffingroup.com/video-tutorials/alternative-usage-of-icon-box/ 2) Custom icons upload is explained here: https://muffingroup.com/betheme/features/custom-icons/ Best regards
    in Header menu Comment by Phil April 2024
  • Hi, How did you move your website? Did you use any plugins for that? We recommend using the Duplicator plugin as we never had problems with this plugin. https://wordpress.org/plugins/duplicator/ Best regards
  • If you put a text in a Query Loop slider it will display on all slides. Dynamic data should be used there. Best regards
    in Button Slider Comment by Phil April 2024
  • Hi, It looks like the checkout page is assigned wrongly. Please go to WooCommerce -> Settings -> Advanced, and see if all pages are assigned correctly. https://forum.muffingroup.com/betheme/uploads/588/K5VBF5HX5BGX.png Also, check this in Sett…
  • Please also go to Betheme -> Theme options -> Glboal -> Logo, and check an option to remove left margin. https://forum.muffingroup.com/betheme/uploads/675/N4XP4MGEH7RI.png Best regards
  • I disabled all plugins at once. To find the culprit disable them one by one. Best regards
  • The following media were the root cause: https://forum.muffingroup.com/betheme/uploads/035/ME5TYT06GRRF.png https://forum.muffingroup.com/betheme/uploads/190/Y189MSBKWGUZ.png They even broke the widgets area, and we tested it with the Twenty Twenty-…
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
  • Use the following CSS code: .Latest_news .post .desc a, .Latest_news .post .photo a{    pointer-events: none; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
  • Hi, 1) See the following article: https://support.muffingroup.com/faq/how-to-remove-buy-now-button/ 2) See these video tutorials: https://support.muffingroup.com/video-tutorials/how-to-manage-footer-widgets/ https://support.muffingroup.com/video-tut…
  • What shadows do you refer to? Can you attach a screenshot showing that, please? Thanks
    in Mobile menu Comment by Phil April 2024
  • Where you opened are BeBuilder settings. I have Developer display active that is why it differs on your website. You can find Page options here: https://forum.muffingroup.com/betheme/uploads/391/NXL5CM01LB51.png Best regards
  • Hi, Indeed your changes are breaking the BeBuilder functionality. Instead, I suggest creating a subdomain as it does not count to the registration limit (as long as the main domain is registered with the same license key and was registered first) o…
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
  • We do not have anything like this, but we will consider adding some pages with upcoming features. Best regards
  • Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-builder/ Best regards
    in Mobile menu Comment by Phil April 2024
  • Hi, There is no option for that. Best regards
  • Hi, 1) Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maint…
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
  • Hi, Please go to Betheme -> Theme options -> Header & Subheader -> Header, and there you can set up the style to Overlay. https://forum.muffingroup.com/betheme/uploads/392/7WUZ4NIATTK2.png Best regards
  • Hi, First, please check the following article and follow the steps mentioned there: https://support.muffingroup.com/faq/troubleshoot-guide/ When you do that, let me know about the results. Thanks
  • Hi, No, there is no other way to change this value at the moment unfortunately. Best regards
  • Hi, Please attach a screenshot showing what you refer to. Thanks
    in Round corners Comment by Phil April 2024
  • Hi, You can create a sidebar, and later display it in the content with the Sidebar element in BeBuilder. https://support.muffingroup.com/video-tutorials/how-to-create-sidebars-and-manage-them/ https://forum.muffingroup.com/betheme/uploads/814/0DLF7U…
  • Sorry, but I quite do not understand. As I showed in the screenshot before, Query Loop works correctly for me on your website. Can you provide more detail on what you are talking about, please? Thanks
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