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Phil

Phil

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Phil
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  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/flexbox-positioning-with-bebuilder/ Best regards
    in Column Element Comment by Phil June 17
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
  • Hi, I am almost certain that some cache on your website causes it. If you have any caching plugin, purge the cache from it, and check if the icons appear correctly. If you do not have any plugins, you might have some server cache, and regarding this…
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
  • First of all, we do not support the plugin you mentioned. We do not know how it works, and we did not test it with our theme. I am a support member, and I perfectly know how posts are constructed, but regular posts created in Be do not have such sp…
    in White Space Comment by Phil June 17
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to thi…
  • Did you reassign the position of these boxes? Best regards
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
  • Hi, Please try the tips mentioned in the following article and check if the problem persists: https://support.muffingroup.com/faq/troubleshoot-guide/ Thanks
  • I am glad I could help. If you have any other questions or problems, feel free to ask. Best regards
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
  • I believe it is not so hard to implement, but we have other and more urgent stuff to finish first. Anyway, it will be added sooner or later. Best regards
  • Please do a test. Switch to a different theme, such as Twenty Twenty-Five, and check if the same issue occurs then. When you do that, let me know about the results. Thanks
  • As I mentioned in my previous message, the screenshot does not tell me anything, so I cannot provide any solution for that. Moreover, there is no need to send another screenshots showing the same part as you already attached it in the first message.…
    in White Space Comment by Phil June 16
  • Unfortunately, this screenshot doesn't tell me anything. I do not know where this space comes from so I cannot assist on how to get rid of it. Best regards
    in White Space Comment by Phil June 16
  • Hi, I'm sorry, but I don't understand. Could you please explain your issue in more detail? Thanks
  • We have corrected it. Please check it out. Best regards
  • With the slider element, it cannot be adjusted this way with a CSS code. Anyway, it can be done with Query Loop. It should have the following settings: https://forum.muffingroup.com/betheme/uploads/039/ITJ33OZBD9T3.png https://forum.muffingroup.com/…
    in BeTheme Slider Comment by Phil June 16
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in White Space Comment by Phil June 16
  • Hi, It is a content top padding. You can hide it for the entire website in Betheme -> Theme options -> Global -> Advanced: https://forum.muffingroup.com/betheme/uploads/858/1XBVWVR80DG7.png Best regards
  • Hi, Did you add parameters in this field?: https://forum.muffingroup.com/betheme/uploads/036/AZIIZE4DILHT.png You are using YT videos, so parameters like loop or mute should be placed there. https://developers.google.com/youtube/player_parameters/#P…
  • Sorry, but except for the credentials that did not work, I have not received any other private message from you yet. Are you sure that you sent another message with complete and working data? Best regards
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
  • Hi, If you use portfolio templates, then open the translated version of this template in BeBuilder, update it, and check if the problem persists. Best regards
  • 1) For such functionality, you would have to use an external plugin. Remember that I cannot recommend any other plugins than the ones we support: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility 2) Instead of using paddin…
  • There is an Export/Import feature built into BeBuilder: https://support.muffingroup.com/how-to/how-to-import-export-muffin-builder-content/ However, you would have to copy all pages manually. Also if you would like to export theme options to another…
  • Hi, Open the Sidebar menu template, go to Settings, and set the Close button option to Visible: https://forum.muffingroup.com/betheme/uploads/944/1FN77MHLV4N4.png You can adjust it lower in the settings: https://forum.muffingroup.com/betheme/uploads…
  • So everything is fine now? Can I help with anything else? Regarding the mobile viewport, we have on our to-do list making BeBuilder previews adjustable. Best regards
  • Hi, So does your solution suits you? Is there anything else I can help you with? Best regards
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