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Phil

Phil

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Phil
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  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in WooCommerce Templates are not working Comment by Phil June 13
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to thi…
    in https://themes.muffingroup.com/be/video3/ problem saving Comment by Phil June 13
  • Hi, Neither native WooCommerce nor Betheme has such functionality. To achieve that, you would have to use an external plugin, but I cannot recommend any other than the ones we support: https://support.muffingroup.com/documentation/bundled-plugins/#c…
    in Add tabs on product page Comment by Phil June 13
  • Indeed, that is what is going to happen if you make all changes directly in the Betheme catalog and do not create a child theme. Best regards
    in Child theme Comment by Phil June 13
  • We made a correction for that on your website. Please check it out now. Best regards
    in Change the Excerpt length / Showing read more Comment by Phil June 13
  • We have corrected it on your website. Please check it out. This fix will also be included in the upcoming update. Best regards
    in Slider category error Comment by Phil June 13
  • We have corrected it on your website. Please check it out. This fix will also be included in the upcoming update. Best regards
    in Categories names don't appear at Blog Slider Comment by Phil June 13
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Can't Update Template Comment by Phil June 13
  • You have this pop-up assigned to the entire website. Please assign it through Page options instead: https://forum.muffingroup.com/betheme/uploads/434/17QYGOJ7AM4L.png Best regards
    in Pop up with a button Comment by Phil June 12
  • 1) In the Under Construction setting there is an option to choose the logo: https://forum.muffingroup.com/betheme/uploads/959/IRPC6UVVKU7U.png 2) Can you attach a screenshot showing what you refer to? 3) Creating any template or doing anything in Be…
    in betheme randomly discards my logo settings Comment by Phil June 12
  • You did not have a Portfolio page assigned in the theme options: https://forum.muffingroup.com/betheme/uploads/448/W917LH9E67U3.png After setting it, the template shows correctly. Best regards
    in Change the Excerpt length / Showing read more Comment by Phil June 12
  • I received your private message, but still you did not indicate what exactly you want to center, and I do not know where I should look at. Best regards
    in Secret/weird 40px bottom margin Comment by Phil June 12
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Change the Excerpt length / Showing read more Comment by Phil June 12
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that out. Notice! Please attach a link to this forum discussion. Sendi…
    in Secret/weird 40px bottom margin Comment by Phil June 12
  • Hi, At the top of the theme option, there is information. You have a header template, and options related to the header (including logo) are disabled. I do not quite understand what you mean by having to set the logo everywhere. Except for the heade…
    in betheme randomly discards my logo settings Comment by Phil June 12
  • I can see that you use WPBakery and custom CSS can be placed there as well. https://kb.wpbakery.com/docs/learning-more/custom-css/ Best regards
    in New color blog posts and Woocommerce Comment by Phil June 12
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Edit with BeBuilder update Comment by Phil June 12
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Secret/weird 40px bottom margin Comment by Phil June 12
  • Hi, Yes, there is an option for that. See the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-use-mega-menu/ However, please note that Mega Menu templates works only with the header templates: https://support.muffing…
    in Submenu list is to long Comment by Phil June 12
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Pages and Posts pages not loading after 28.1 update Comment by Phil June 12
  • No, it is not possible, as it would cause many issues and malfunctions probably right after the next update. The only option is to move your changes into the child theme manually. Best regards
    in Child theme Comment by Phil June 12
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in Categories names don't appear at Blog Slider Comment by Phil June 12
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in Slider category error Comment by Phil June 12
  • Try the following CSS code: #popup_contact p{  font-size: 13px;  line-height: 1.6em;  margin-bottom: 8px } #popup_contact .column input{  margin-bottom: 0px!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. It d…
    in Menu and logo problem Comment by Phil June 12
  • So everything is fine at the moment? Can I help you with anything else? Best regards
    in gap between the menu and logo and transparence Comment by Phil June 12
  • Check the following article and do as explained there: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ After that let me know if it helped. Thanks
    in Second and third slider no animation Comment by Phil June 12
  • Hi, It seems that you have a custom CSS code for that: https://forum.muffingroup.com/betheme/uploads/028/HTV02T3I9GNG.png Please go to all places where you used custom CSS to find it. Best regards
    in New color blog posts and Woocommerce Comment by Phil June 12
  • I was informed by the dev team that this problem could occur when templates were assigned to categories, and not to the Entire site. If you have this situation on all your websites, please update Betheme to the newest version, and check if the issue…
    in WooCommerce Templates are not working Comment by Phil June 12
  • 1) Checkout edition should be done in the checkout page: https://forum.muffingroup.com/betheme/uploads/190/X4QDE2KN5A58.png https://forum.muffingroup.com/betheme/uploads/209/6X7EIKOCXUHU.png Or through templates: https://support.muffingroup.com/vide…
    in Unable to change phone number from options to mandatory at checkout Comment by Phil June 12
  • It loads this way because the full-screen option is enabled for this section. I disabled it and set a few settings in Theme options -> Performance. See the results: https://forum.muffingroup.com/betheme/uploads/647/8RCG9OFXNX6F.png https://forum.…
    in Mobile Site issue Comment by Phil June 12
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