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Phil

Phil

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Phil
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  • Hi, Instead of using Blog element, open Pre-built sections tab, and choose one of the templates: https://forum.muffingroup.com/betheme/uploads/313/RPISRQS4F7LE.png Then put the excerpt into the heading element, and under the style tab use the Line c…
    in Change the Excerpt length / Showing read more Comment by Phil June 12
  • Hi, Please explain in more detail what is happening. It would also help if you attach screenshots showing your issue. Thanks
    in https://themes.muffingroup.com/be/video3/ problem saving Comment by Phil June 12
  • We are checking it. Currently, verify that the template saves correctly when you select it, click on any element on the page, and update the page. You can also check if the problem persists when you disable all plugins except WPML, and by switching …
    in be-builder save don't works Comment by Phil June 11
  • So, please explain in more detail what your goal is and what exactly you want to achieve, because I do not quite understand. Thanks
    in Unable to change phone number from options to mandatory at checkout Comment by Phil June 11
  • Hi, What resolution do you refer to? Did you use the responsive editing? https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ Best regards
    in page not ok Comment by Phil June 11
  • Try the following CSS code: #Top_bar .menu li ul li{  width: 300px!important; } #Top_bar .menu li ul li ul{  left: 300px!important; } Please put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Submenu items overlapping Comment by Phil June 11
  • I have not opened it in Chrome or Edge before, and after checking that, it appears correct (not only in incognito mode). Check the video in Edge: https://forum.muffingroup.com/betheme/uploads/797/EINMYB3Y3U05.zip The option to display a pop-up after…
    in POP UP NOT SHOWING ON WEBSITE Comment by Phil June 11
  • Yes, also on iPad. I was checking that on iPad 9th, and unfortunately I do not have an access to the 2nd gen. Best regards
    in video not showing on iPAD Comment by Phil June 11
  • For that, you should contact the WooCommerce support instead. Best regards
    in Unable to change phone number from options to mandatory at checkout Comment by Phil June 11
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in gap between the menu and logo and transparence Comment by Phil June 11
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Submenu items overlapping Comment by Phil June 11
  • I checked that on Safari, and the video does not start unmuted, and the button works properly: https://forum.muffingroup.com/betheme/uploads/545/A4OB2OG45C5Y.zip On iPad and iPhone, it works correctly too. Best regards
    in video not showing on iPAD Comment by Phil June 11
  • I am happy to see that it works for you now. If you have any further questions or concerns, please don't hesitate to ask. Best regards
    in Sticky Wrap Not Working Comment by Phil June 11
  • A custom CSS code would be required for that. If you attach a link to your website, I can help you write such code. Best regards
    in Grey on hover Comment by Phil June 11
  • Please edit your header template, open the laptop view, and click on the hamburger menu: https://forum.muffingroup.com/betheme/uploads/520/FQWCCMIB5RVI.png Then open Responsive options, and check to hide it on a laptop. https://forum.muffingroup.com…
    in How to remove built in sandwich menu(icon) in main menu? Comment by Phil June 11
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in BeBuilder Editor Comment by Phil June 11
  • Hi, You would have to install a child theme and manually move your changes from parent theme. There is no alternative option. Best regards
    in Child theme Comment by Phil June 11
  • No, there is no tool for that. Best regards
    in Missing options for elements. Comment by Phil June 11
  • I used a translator to translate your last message, and I assume that my last message helped you. Am I right? Can I help with anything else? Best regards
    in Problem displaying the article page alone, it does not have the same appearance as the rest of the s Comment by Phil June 11
  • I rechecked that on incognito mode, and it appears. See the following video: https://forum.muffingroup.com/betheme/uploads/095/SGUO9YZWXQ6B.zip And it appeared automatically the first time I checked it. You have an option to snooze this popup for 60…
    in POP UP NOT SHOWING ON WEBSITE Comment by Phil June 11
  • Hi, Go to Appearance -> Customize -> WooCommerce -> Checkout, and there you can find options to make phone number mandatory: https://forum.muffingroup.com/betheme/uploads/815/HJCHLBX77SNJ.png Best regards
    in Unable to change phone number from options to mandatory at checkout Comment by Phil June 11
  • The new credentials you sent do not work: https://forum.muffingroup.com/betheme/uploads/448/DV9NYFS8QMZE.png Also you did not attach anywhere screenshots pointing what you refer to. Best regards
    in video not showing on iPAD Comment by Phil June 10
  • It could be the one from the button click. If the screenshot you sent in the first message is from the popup that should appear automatically, then it is set wrongly. The following part: https://forum.muffingroup.com/betheme/uploads/540/MYY0R23L8LLS…
    in POP UP NOT SHOWING ON WEBSITE Comment by Phil June 10
  • The login credentials to your website I just received do not have admin rights. It would also help if you attach screenshots pointing out what you refer to. Thanks
    in video not showing on iPAD Comment by Phil June 10
  • Hi, Thanks for reporting. We will correct that in next update. Anyway, it is nothing to worry about, and your website will still work correctly. Best regards
    in version 28.1 Comment by Phil June 10
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you haven't received a message from us, please resend your login credentials. Ensure that you have sent all the re…
    in Pre-built Website: Unable to press any button Comment by Phil June 10
  • We have corrected it on your website, and please check it out. However, you will have to reassign the positions of these boxes. Best regards
    in Hot spot problems Comment by Phil June 10
  • Seems you assigned your contact forms to the wrong languages. In English, you have only one form: https://forum.muffingroup.com/betheme/uploads/757/AR1FX6MASUS5.png In Italian, you have the rest of them: https://forum.muffingroup.com/betheme/uploads…
    in be-builder save don't works Comment by Phil June 10
  • As I mentioned earlier, first, update Betheme to the latest version. Moreover, you have a lot of plugins active, so you should disable them to see if any of them is the culprit. Also, I see custom CSS, scripts, and a child theme active. All these fa…
    in Missing options for elements. Comment by Phil June 10
  • Hello, Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make …
    in Website Load Issue Comment by Phil June 10
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