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Phil

Phil

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Phil
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  • As I mentioned earlier, first, update Betheme to the latest version. Moreover, you have a lot of plugins active, so you should disable them to see if any of them is the culprit. Also, I see custom CSS, scripts, and a child theme active. All these fa…
    in Missing options for elements. Comment by Phil June 10
  • Hello, Please, check the following link. There you will find instructions about how to improve the loading time for your website. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make …
    in Website Load Issue Comment by Phil June 10
  • No, these are two separate things, and the correction made in the topic you sent a link to could not have an effect on the paddings. A couple of versions ago, there was a problem that in the single product template, the product content had side padd…
    in inconsistent banner display Comment by Phil June 10
  • Hey, This could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#lates…
    in I can't add neither new prebuilt section nor prebuilt website Comment by Phil June 10
  • If I am sure about something, then I will gladly assist. However, in this matter, my knowledge is limited, and your question is not really Betheme-related, and this is Betheme support. Best regards
    in String Translation Missing Key Phrases in Checkout Page Comment by Phil June 10
  • Hi, I am glad to see that you found the solution. Please let me know if I can help with anything else. Best regards
    in There is nothing to show here! No active slides found. Comment by Phil June 10
  • Hi, Behind the header, you have a Navigation arrow which can be hidden in Betheme -> Theme options -> Global -> Navigation & Share: https://forum.muffingroup.com/betheme/uploads/359/WNGJPTF6RXJ1.png For the header covering the title, tr…
    in Problem displaying the article page alone, it does not have the same appearance as the rest of the s Comment by Phil June 10
  • Hi, Do you mean this popup?: https://forum.muffingroup.com/betheme/uploads/371/V7LLBS9K160U.png It appeared to me correctly. Should I check a specific page or place? Best regards
    in POP UP NOT SHOWING ON WEBSITE Comment by Phil June 10
  • Hi, Under the Style option of the Image element, you can find the grayscale option. Please check if it is what you wanted to achieve. https://forum.muffingroup.com/betheme/uploads/105/GB39FVTXPS5H.png Best regards
    in Grey on hover Comment by Phil June 10
  • Hi, Please edit your attribute, and check if you do not have this options selected for it: https://forum.muffingroup.com/betheme/uploads/006/66AKK67YGNV6.png If it is checked, uncheck it, and the select option should disappear. Best regards
    in Hide the "Select a option" on the archive product page Comment by Phil June 10
  • Hi, Please check if in your slider settings you have Layout type set to Slider: https://forum.muffingroup.com/betheme/uploads/307/L957V2ZV0D81.png Moreover, adjust the Slide Duration: https://forum.muffingroup.com/betheme/uploads/456/LI3Q8QYOZ6DU.pn…
    in Second and third slider no animation Comment by Phil June 10
  • You had no product created, and it was the culprit. I created one, and it works properly now. https://forum.muffingroup.com/betheme/uploads/519/O2A2YAWW7L6B.png https://forum.muffingroup.com/betheme/uploads/034/R4FJDDA0D8KI.png Best regards
    in Template woocommerce not working Comment by Phil June 10
  • Hi, Please try tip mentioned in the following article: https://support.muffingroup.com/faq/slider-revolution-does-not-work-properly/ If it does not work, I will need admin rights to your website to check if something is wrong. Best regards
    in video not showing on iPAD Comment by Phil June 10
  • Submenu and mega menu displays directly under the menu item: https://forum.muffingroup.com/betheme/uploads/730/LOQ0VP1B0EI7.png You might have to extend the menu items' top and bottom paddings. Best regards
    in side menu on mobile Comment by Phil June 10
  • Please describe the steps I should exactly follow to notice your problem. Thanks
    in Missing options for elements. Comment by Phil June 9
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Template woocommerce not working Comment by Phil June 9
  • Hi, Did you try contacting the WPML and WooCommerce regarding this? Best regards
    in String Translation Missing Key Phrases in Checkout Page Comment by Phil June 9
  • 1) Changes you make in Page Options appear after you save them and refresh the builder. 2) Contact form disaplys correctly for me: https://forum.muffingroup.com/betheme/uploads/348/2GO4DLB4682Q.png Should I take some particular steps to replicate th…
    in be-builder save don't works Comment by Phil June 9
  • Do you refer only to the Header and Footer templates? You have WPML installed, so please note that only headers created in a particular language are available when you create a page in that language. Also, for a test, I created a new page and a new …
    in be-builder save don't works Comment by Phil June 9
  • Hi, You can find how to create a mega menu in the following video tutorial: https://support.muffingroup.com/video-tutorials/building-mega-menus/ Note that mega menu templates work only with the header templates made with the header builder: https://…
    in Need Assistance with Mega Menu Comment by Phil June 9
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Pre-built Website: Unable to press any button Comment by Phil June 9
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in How to remove built in sandwich menu(icon) in main menu? Comment by Phil June 9
  • Did you try checking that with the WP bar hidden? https://forum.muffingroup.com/betheme/uploads/617/G3IE3JSQA5G8.png Best regards
    in side menu on mobile Comment by Phil June 9
  • We have corrected it on your website. Please check it out. The fix will be also included in the upcoming update. Best regards
    in Header backgroung image disappears after saving Comment by Phil June 9
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in side menu on mobile Comment by Phil June 9
  • Hi, 1) The arrows will be corrected in the next Betheme update, which we will release this week. 2) Did you use the Image element? If yes, you can set the custom height for it: https://forum.muffingroup.com/betheme/uploads/721/Z2R21N4GSCWL.png Best …
    in Query Loop Slider Card Question Comment by Phil June 9
  • Then you can use the Facebook Pixel area as it executes before closing of the </head> tag: https://forum.muffingroup.com/betheme/uploads/999/LB7YQ9HUEQJE.png Best regards
    in Where to write Google conversion ? Comment by Phil June 9
  • Hi, You can use the Sticky offset option to move the sticky wrap further down: https://forum.muffingroup.com/betheme/uploads/537/L0QMNZBPJRCL.png Best regards
    in Sticky Wrap Not Working Comment by Phil June 9
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Blog Posts with Elementor Template Comment by Phil June 9
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Unable to edit the Blog's template with BEbuilder (Blogger2). Comment by Phil June 9
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