Phil
Phil
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- Phil
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We received your private message, but the login credentials for the 1st (server) login did not work. Are you sure that the credentials you sent are correct? Best regards
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If you are using images and subheadings on your pages and these notices appears, then I need your WP dashboard access to check what might be wrong. Best regards
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The demos you create from scratch, or the ones that come from pre-built websites, are editable. If you import the slider manually with the Slider Revolution importer and the slider is a premium one, it will have this label. What do You mean by "…
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You must deregister the license key and remove theme files from the staging domains, then register it on the live ones, and then you can bring back theme files and you will be able to use the license key on both domains. Best regards
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1) This menu decoration style is not available in the header templates. You must choose one of these: https://forum.muffingroup.com/betheme/uploads/120/DD26WXYT9ET3.png 2) See the following video tutorials: https://support.muffingroup.com/video-tuto…
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If you set up the Desktop version in the same way, I suggest doing that because some settings are taken from the desktop version to smaller widths. Best regards
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Hi, The address is pre-defined, it leads to the main shop page, and there is no setting to change that. If you would like to modify it, you must edit the files, but we do not provide help with such customization. Best regards
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Hi, I have passed it to the dev team, and we will correct it soon. However, now you can download the child theme from this link: https://muffingroup.com/plugins/betheme-child.zip Best regards
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It was because you had this setting in theme options: https://forum.muffingroup.com/betheme/uploads/880/HBEM7ON2WPJE.png We have changed it. Please check your posts now. Best regards
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Hi, You must create a separate sidebar in which this attribute is not present, create a template for that product category and assign this sidebar to the category template. https://support.muffingroup.com/video-tutorials/how-to-create-custom-templat…
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No, there is no option to have multiple columns for the gallery on mobile. Best regards
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Hi, I am happy to see that you found the option for changing the color on the scroll. However, there is no option to change the logo on the scroll for the mobile header. Best regards
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That is because the demo you selected does not have a slider made with Slider Revolution. Recently, we rarely use this plugin because the same layouts can be done within BeBuilder, which is a lighter way of building hero sections and improves page s…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
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Do you have the Wordfence plugin installed? If yes, please see the following article: https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/ If not, please send us the WordPress dashboard and FTP access privately through the co…
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It seems to be a problem with your server, as I switched to another theme, and the product page did not even load. Please contact your hosting provider and ask about this issue. You can point out the errors in the browser console: https://forum.muff…
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That is because you have a transparent header. You must edit the mobile section in the header template and set up its background. Best regards
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In the video tutorial I have sent, a Responsive Visibility option is mentioned. With that, you can create two video elements one visible on desktop and one on mobile, and you can adjust the display. Best regards
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Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
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Hi, Do not share your license key publicly on the forum, as others can see it. If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed wi…
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Hi, We only added an option to open the PDF in a lightbox, but the browser is responsible for displaying it, so we cannot help in that case, unfortunately. I can only suggest using Responsive Visibility options to hide this button on mobile and crea…
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Hi, It looks like a caching problem. Please disable all your caching plugins in the WP panel and caching tools on your server and check if the problem persists. Best regards
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Hi, We do not have any documentation or video tutorials regarding this. A plugin that allows adding custom post types and which we support is Toolset. You can create them manually by modifying the files, but we do not provide help with such customiz…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
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I am glad I could help. If you have any other questions or problems, feel free to ask. Best regards
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Hi, Query loops do not have such an option. As a workaround, you can use the Shop slider element instead. Best regards
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Hi, It is a slider made with the Slider Revolution plugin, so you must use it to edit this part. Best regards
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Hi, Please see the following video tutorial about it: https://support.muffingroup.com/video-tutorials/flexbox-positioning-with-bebuilder/ Best regards
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These are not ours, but the Slider Revolution ones. If you want to import one of our sliders, please check the following link: https://support.muffingroup.com/faq/how-to-install-demo-sliders-using-revolution-slider/ Best regards
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Hi, Can you send a screenshot showing this error message, please? Thanks