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Phil

Phil

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Phil
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  • Hi, I do not want to misunderstand you. Can you tell me what is still the problem, please? Thanks
    in The product description section is broken Comment by Phil January 2024
  • Hi, If the setting is responsive, you will notice device icons next to it like this: https://forum.muffingroup.com/betheme/uploads/178/DIVIE8KOV8LR.png If you do not see these icons next to some option, it means that this option is not responsive an…
    in Responsive Mode Do not work Comment by Phil January 2024
  • Hi, I have passed this to the dev team and we will correct it in the upcoming update. For now, please use the following CSS code: .mfn-menu-animation-toggle-line-bottom > .mfn-menu-li > .mfn-menu-link::before{  background-color: #fff!important…
    in Item Animation Color Does not change when I chose "toggle line bottom" animation Comment by Phil January 2024
  • Hey, Please send us the WordPress dashboard access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Animated elements are not working anymore Comment by Phil January 2024
  • Hi, 1) Check what is the smallest width of your product images, go to Betheme -> Theme options -> Shop -> Product list, and set this value in the Image width field. https://forum.muffingroup.com/betheme/uploads/214/C5QHC7C5ICM3.png When you…
    in questions in theme Comment by Phil January 2024
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/building-mobile-headers/ You will find out how to adjust the mobile display for the header made with Header Builder there. Best regards
    in menu (desktop - mobile) on custom header Comment by Phil January 2024
  • Hi, Some time ago, we made modifications with which max input vars do not have much influence, so probably it is not this, but for safety, you can check if the value is set to the recommended one and increase to the minimal required. More likely, it…
    in Blocks delete themselves in the Be-Theme Page Builder Comment by Phil January 2024
  • Hi, 1) Please try the following CSS code: .single-product .woocommerce-product-gallery{  pointer-events: none!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. 2) You must add Captions to your images and ensure …
    in Single product and portfolio gallery Comment by Phil January 2024
  • Hi, Try to re-translate those pages or edit the translated version of the pages and adjust them. Best regards
    in WPML Comment by Phil January 2024
  • Hi, There is no setting to upload all font weights at once. You must upload them as separate fonts in Theme options -> Fonts -> Custom. https://forum.muffingroup.com/betheme/uploads/551/X0CIFLFR9K03.png Best regards
    in how can i upload multiple font weight? Comment by Phil January 2024
  • Hi, You can resolve that in two ways: 1) Edit the shop archive template, open Shop Products element options, and under Style -> Price, change the price font size to zero. https://forum.muffingroup.com/betheme/uploads/604/FHM2JMH017TE.png 2) Use t…
    in Hide prices Comment by Phil January 2024
  • Hi, 1) There are various pre-built websites, and you can easily check them under the following link: https://muffingroup.com/betheme/prebuilt-websites/ I do not memorize any that would look similar to the one you mentioned, so you must find the one …
    in Suggest me the best pre built website from the theme Comment by Phil January 2024
  • Hi, Please deregister your license key through Betheme -> Dashboard, and register it again. You should be able to update Betheme without problems. Best regards
    in Unable to update to 27.3.4 Comment by Phil January 2024
  • Hi, From the screenshot, I assume that you have an old version of Betheme installed (because of the old display of BeBeuilder). Please ensure that you have the newest version of the theme installed and all plugins are up to date. Best regards
    in Page Edits Comment by Phil January 2024
  • Hi, WordPress does not have a Redactor role, so I assume that you used some third-party plugin for that. Sorry, but we did not test any plugins for custom roles with our theme. Our policy states that we do not support third-party plugins or custom c…
    in Access denied when using Redactor role by pressing a top button - BeBuilder Comment by Phil January 2024
  • Hi, Do you mean blog pages, posts, or all places where authors appear? Can you attach a link to your website and a screenshot of what you refer to, please? Thanks
    in Hide author on Blog Element Comment by Phil January 2024
  • Hi, You must put the gallery shortcode inside the desired tab. https://forum.muffingroup.com/betheme/uploads/347/BX5HGZ05A3I7.png https://muffingroup.com/betheme/elements/image-gallery/ Best regards
    in How to add Gallery in tabs Comment by Phil January 2024
  • Hi, It was done with Query Loops. See the following video tutorials about it: https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9Y-Wf Best regards
    in gallery of scrolling images full screen Comment by Phil January 2024
  • Hi, It is because the sticky wrap is inside the product description tab. Tabs have CSS that prevents sticky wrap from working properly. Try the following custom CSS code to correct that: .ui-tabs .ui-tabs-panel, .ui-tabs{  overflow: unset!important;…
    in Wrap from the product page that does not stick Comment by Phil January 2024
  • Hi, There is no setting for that, but you can try to overwrite the H1 font with a custom CSS code. https://forum.muffingroup.com/betheme/uploads/780/3JVVG7N7HPGM.png Best regards
    in Big Headlings Font Option / H1 with another Font as H2, H3, H4 Comment by Phil January 2024
  • We cannot tell the estimated time of this. I suggest following our official changelog: https://support.muffingroup.com/changelog/ Best regards
    in Template-based portfolio-item-page showing no navigation arrows Comment by Phil January 2024
  • I forgot about the header height. Go to Betheme -> Theme options -> Header & Subheader -> Header, and set the header height to zero. https://forum.muffingroup.com/betheme/uploads/215/6JD1OKJZOY3J.png Best regards
    in Transparent Layout & WP Bakery - Spacing Bug Comment by Phil January 2024
  • Did you assign the appropriate menu to the menu burger element in the mobile view? https://support.muffingroup.com/video-tutorials/building-mobile-headers/ Best regards
    in Mobile menu is goofy Comment by Phil January 2024
  • Hello, Unfortunately, we do not have such a built-in feature that would allow that, nor do we support plugins with such functionality. If you would like to see this feature in future updates, please leave your suggestion as a comment on the followin…
    in GeoLocation Condition Comment by Phil January 2024
  • You are welcome. I am glad I could help, and again, my apologies for the late response. Best regards
    in Global section styles not coming over Comment by Phil January 2024
  • The tablet breakpoint starts at 959px, and this view is above that value. You must adjust the display to laptop view, which is between 1440px and 960px. https://forum.muffingroup.com/betheme/uploads/011/2MSXF1G9MWOO.png Best regards
    in Possible to give the Header Button a css classes? Comment by Phil January 2024
  • We are currently investigating this issue, as I received information that you also sent us a private message. We will continue by contacting you via email, but next time, please do not report the same thing on the forum and via email at the same tim…
    in Bebuilder content different from frontend page - missing styles! Comment by Phil January 2024
  • There is a possibility that your website changes the URL from http to https, which is incorrect, generates a mixed content error, and styles are not loaded correctly. Your htaccess can redirect your website to http, so you should edit it and change …
    in Malfunction of Web Pages Comment by Phil January 2024
  • Can you explain that further, please? I can see that 6 products are on sale, and 6 are displayed on the live page. https://forum.muffingroup.com/betheme/uploads/576/UUX8AF52MT3C.png Best regards
    in site speed Comment by Phil January 2024
  • Sorry for my late response. I overlooked your private message. You had misconfiguration in WP settings. Your URLs were set to HTTP: https://forum.muffingroup.com/betheme/uploads/609/6LVUCWB98QSY.png I corrected it to HTTPS, and it displays correctly…
    in Global section styles not coming over Comment by Phil January 2024
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