Phil
Phil
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- Phil
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You misunderstood me. While checking this issue, I went to Appearance -> Themes to check if it is related to Betheme by switching to another theme. When I temporarily switched to another theme, the same issue appeared, showing that it is unrelate…
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You do not see this sidebar because I removed it after the whole process. We are aware of this issue, and the fix I described is the only solution we figured out so far. We are looking for solutions to prevent this from happening. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
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Hi, You can use WooCommerce for that, but in Betheme -> Theme options -> Shop -> General, enable the Catalogue Mode. https://forum.muffingroup.com/betheme/uploads/168/RPUDDKR8GOCO.png Then all "Add to cart" buttons will disappear.…
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Hi, Can you describe the whole process better, please? Where did you try to install it? Betheme -> Plugins or Plugins tab? Can you attach a screenshot showing that message, please? Thanks
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Everything seems to be correct, as we checked that. Are there any extra steps to reproduce that? Best regards
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Hi, Are you sure that this link is correct? It shows me that it is for sale: https://forum.muffingroup.com/betheme/uploads/112/45IMVFT96MFV.png Best regards
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Sorry, you wrote beyond my working time, and I could not answer you. Please go to Betheme -> Theme options -> Responsive -> Header, change the Layout to Default, and ensure that you have the Action button set to be displayed in the Top bar.…
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Hi, We do not have such a tool available, but we have it on our to-do list. Unfortunately, I cannot tell when it will be available. Best regards
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Hi, Does the product in the preview have reviews? If not, please add anything to it, and then the element will be fully visible. Best regards
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, Please share with us your PHPINFO file. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
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Hello, Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
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Hi, Happy to see that you found it. Is there anything else I can help you with? Best regards
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Hi, Can you tell me what font should be in use on your website? Do you use the option to cache fonts locally on the server in Betheme -> Theme options -> Performance? If yes, did you re-download the fonts after site migration? Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
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Hi, Add an image to a section with the Full Width option enabled and an image with the Stretch option set to Yes. https://forum.muffingroup.com/betheme/uploads/173/0EJYNBN6EQW7.png https://forum.muffingroup.com/betheme/uploads/250/ZM21JZQSXPHA.png B…
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Hi, It might be related to the ModSecurity active on your server. To be sure, I need you to contact your hosting provider and ask if ModSecurity is active, and if it is, disable it for a while. When it will be disabled, try to edit your pages and se…
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Hi, I cannot recommend any plugins other than the ones we support. You can find a list here: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, Good that you found what was causing that and thanks for letting us know. If you have any other questions or problems, feel free to ask. Best regards
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This could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest…
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It's great to see that you resolved it. If you have any other questions or problems, feel free to ask. Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
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So now, pre-built sections import correctly? Best regards
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Hi, Firstly, remove the sidebar you created and add a new one with a different name e.g. MyPortfolioSidebar. Sidebars should not have names like Blog, Shop, or Portfolio. Then, when you add your sidebar, you should see it in Appearance -> Widgets…