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Phil

Phil

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Phil
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  • Please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check that. Notice! Please attach a link to this forum discussion. Sending inco…
    in Concerns Regarding Low PageSpeed Results After Purchasing Betheme Comment by Phil December 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in The page theme options is not visible Comment by Phil December 2023
  • Use the Column Text element, and there you will find a feature to insert a table in it. https://forum.muffingroup.com/betheme/uploads/299/ANTXL4L1O9QV.png If you do not see it, ensure that you have Code enabled in BeBuilder Settings: https://forum.m…
    in How do I delete the revolution slider code shown in front end above menu in homepage? Comment by Phil December 2023
  • Sure, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to th…
    in Product template broke when i imported products Comment by Phil December 2023
  • Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
    in RE: Critical Error and Update Fail Comment by Phil December 2023
  • Hi, You can use the Blog template and use Query Loops there to customize the layout for your needs. Please check the following video tutorials about the Query Loops: https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9…
    in Blog Comment by Phil December 2023
  • Even with the Classic Editor, Page Options should be visible. https://forum.muffingroup.com/betheme/uploads/927/IP3CO1SGZ1XY.png Please check if you do not have them hidden (triangle button on the right). Also, ensure that you have them enabled in t…
    in This page can not be edited with WPBakery since it is missing a WordPress default content area. Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Settings Just Not Working At All Comment by Phil December 2023
  • Hi, The video must have a "playsinline" parameter assigned to it. https://forum.muffingroup.com/betheme/uploads/375/UUZZS7OK04XN.png Without it, the IOS blocks autoplay functionality. Best regards
    in Masked videos don't autplay on mobile Comment by Phil December 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. We also need your permission to…
    in Site Install Stalls at content Comment by Phil December 2023
  • https://forum.muffingroup.com/betheme/discussion/comment/246291#Comment_246291 Are you sure that you provided the license key that still has support period extended or still valid? When you confirm that I should delete this topic, I will remove it. …
    in Logo Comment by Phil December 2023
  • Hi, You can use one license key for staging domains if you do one of the following: 1) Create it as a subdomain. You can register unlimited subdomains with one license key as long as the main domain is registered under the same key (and the main dom…
    in licensing while working on staging environment Comment by Phil December 2023
  • You would have to create two attributes: one for image and one for color. There is no (and never was) option for one attribute to be in the same time Image and Color type. Best regards
    in Woocommerce image attribute not showing, 404 error appears Comment by Phil December 2023
  • Hi, There is a bug in the Blog Teaser element, which will be released in the upcoming update, which we hope to release on Monday. If you send us the WP dashboard and FTP access, we will correct that on your website earlier. Best regards
    in Blog Teaser Not working Comment by Phil December 2023
  • Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Issue with mobile scrolling Comment by Phil December 2023
  • Hi, Shop Categories is not an appropriate element to put in Query Loop. Query Loop is a feature that should be used instead of the Shop Categories element when you want to achieve a custom structure. Please check the following video tutorials: https…
    in Wrap Count Limit Not Working Comment by Phil December 2023
  • To achieve that with a child theme, copy this file with the whole path to it from parent theme to child, and change the LIMIT to 200. When we release an update with this fix, you can remove this file to prevent possible future issues. Best regards
    in Fix limit on template conditionals for multilingual sites Comment by Phil December 2023
  • It was created only for presentation purposes, and there is no demo with that header and mega menu. However, it can be easily created with our tools. https://support.muffingroup.com/video-tutorials/building-mega-menus/ https://support.muffingroup.co…
    in Mega menu layout Comment by Phil December 2023
  • There is a slider on your website: https://forum.muffingroup.com/betheme/uploads/990/0LYNUWX04IWW.png You should get rid of it and check the results then. If you check our websites without it, you will notice that they perform much better than those…
    in Concerns Regarding Low PageSpeed Results After Purchasing Betheme Comment by Phil December 2023
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in The page theme options is not visible Comment by Phil December 2023
  • We have received your message, and we are checking what might be causing this issue. As soon as I will find anything I will let you know. Best regards
    in Button not saving on imported sites or imported pages. Comment by Phil December 2023
  • Hi, You have set this attribute to color Type. If you want to display an image there, you should change this type to Image instead. https://forum.muffingroup.com/betheme/uploads/475/DMA9ZRDQ63YL.png Anyway, the color and image selection you can see …
    in Woocommerce image attribute not showing, 404 error appears Comment by Phil December 2023
  • Every layer in Slider Revolution has its own settings for the visibility in the Layer options: https://forum.muffingroup.com/betheme/uploads/587/F529HKUFIO5K.png With it, you can define if the layer should be displayed on particular resolutions. Be…
    in Mobile Version hides images Comment by Phil December 2023
  • Hi, You must set the popup Display trigger to On start, with Display rules Everytime, and assign this popup in the page options of the home page. https://forum.muffingroup.com/betheme/uploads/097/R0KWQUXZMNJD.png https://forum.muffingroup.com/bethem…
    in Pop Up Comment by Phil December 2023
  • I can see that you are on the right track. You should use a Heading, Column Text, Icon Boxes, and two Button elements on the left wrap. https://forum.muffingroup.com/betheme/uploads/833/HX74CMQTPLH7.png Best regards
    in How do I make this with bebuilder !! Comment by Phil December 2023
  • Hi, Please see the following article: https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/ Best regards
    in Stage and Test Site Comment by Phil December 2023
  • Works on Chrome for me as well. https://forum.muffingroup.com/betheme/uploads/546/EUTCSE9ZLNRN.png As I mentioned, it might be caused by one of the browser extensions. Check if the same thing happens in incognito mode in Chrome or Brave. Best regar…
    in How to change social media links? Comment by Phil December 2023
  • Hi, Do you use the Blog and Post custom template? Did you ensure that the Subheader is not disabled there? If you do not use such templates or it is not hidden in them, please send us the WordPress dashboard access privately thru the contact form, w…
    in Blog and post category pages missing Subheader Comment by Phil December 2023
  • Try the following CSS code: .ui-datepicker .ui-datepicker-header .ui-datepicker-title select{  background: #fff; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Double arrows in date selectors Comment by Phil December 2023
  • Did you apply the recommended setting in the performance tab? Beyond the settings that are applied, you can also disable Entrance animations and Font Awesome. Also, at the bottom, the performance settings enable the Cache assets option. https://foru…
    in Concerns Regarding Low PageSpeed Results After Purchasing Betheme Comment by Phil December 2023
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