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Phil

Phil

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Phil
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  • We are fully compatible with Elementor builder (plugin), and most of our pre-built websites have their own version made with this builder. However, we cannot take responsibility for their hosting. Their limitation is that their hosting does not allo…
    in Plugin could not be activated because it triggered a fatal error. Comment by Phil December 2023
  • Unfortunately, there is no option to change that. In this navigation, we load only the URL given by WooCommerce. It is a WooCommerce limitation that we cannot overcome. Best regards
    in Share button Comment by Phil December 2023
  • It's good to see that you found the culprit. Is there anything else I can help you with? Best regards
    in Updated Betheme on my site and folio's not working Comment by Phil December 2023
  • Alright, now, I see what might be the reason. Try to set the featured image in the Style tab under the Item subtab. https://forum.muffingroup.com/betheme/uploads/123/KSRAJ4GVI1W7.png Best regards
    in How do i build a query loop like this Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Cannot select background image to change Comment by Phil December 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in Megamenu Cache in differents navigators Comment by Phil December 2023
  • Hi, Are any of your posts Sticky? On the screenshot, I can see that you have the Sticky Posts option set to Include. Did you check if the same thing happens if you switch it to Exclude? Best regards
    in The Blog Slider component does not work correctly Comment by Phil December 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in Problem with duplicating elements Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Responsive Editing Issues Comment by Phil December 2023
  • Hi, The video must be uploaded to your server (media library). https://forum.muffingroup.com/betheme/uploads/061/Q42175YIOA63.png https://forum.muffingroup.com/betheme/uploads/155/WWL13CCFQQ8I.png Best regards
    in video background Comment by Phil December 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in BeBuilder hanging Comment by Phil December 2023
  • No, there is no option for that. You must manually add menus to your Sidebar Menu. Best regards
    in Display megamenu in mobile Comment by Phil December 2023
  • Please recheck it now, and let me know if the problem persists. Thanks
    in BeBuilder Bug Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Menu icons not showed Comment by Phil December 2023
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Error in bebuilder Comment by Phil December 2023
  • You did not set up a sidebar position in the Shop template. https://forum.muffingroup.com/betheme/uploads/606/4HQQ4XOQ5JRM.png I have set it up, and it works correctly. https://forum.muffingroup.com/betheme/uploads/014/IDQI88PMONIN.png Best regards
    in Product filter now showing Comment by Phil December 2023
  • In Appearance -> Menus, you must enable Description in the Screen options, and then you will be able to remove the description. https://forum.muffingroup.com/betheme/uploads/113/P4EB9CEMCUZX.png Best regards
    in Menu description and side bar Comment by Phil December 2023
  • Sorry, but I do not know where the bug is on your video. Everything seems to be working correctly. Anyway, did you try using the Trailer Box element? Best regards
    in How do i build a query loop like this Comment by Phil December 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in Home page missing Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Opacity of Logo and some of images is very low. Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Colors product Comment by Phil December 2023
  • Check the following link: https://support.muffingroup.com/documentation/installation-updates/#theme-updates Best regards
    in Issues with Muffin Builder saving edits Comment by Phil December 2023
  • Your staging domain is password-protected. Please login credentials privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will that. Notice! Please attach a link to this forum discuss…
    in Builder version issue. Comment by Phil December 2023
  • Please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what that. Notice! Please attach a link to this forum discussion. Sending…
    in Disable BeTheme header Comment by Phil December 2023
  • Hi, You can change it in Betheme -> Theme options -> Responsive -> Header. https://forum.muffingroup.com/betheme/uploads/384/6AUYM6WVVEWT.png Best regards
    in Logo mobile phone center Comment by Phil December 2023
  • Hi, It is a part of the header height. The Subheader text is placed there as a background image: https://forum.muffingroup.com/betheme/uploads/779/0TMLAZAUQ9XX.png And it disappears when you make Header height zero, in Betheme -> Theme options -&…
    in How to edit the part below the main menu Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Conflict with style "overflow" Comment by Phil December 2023
  • You must edit the sticky version of your header and assign a different menu to this menu in the sticky version or disable the option to show it in Appearance -> Menus. https://support.muffingroup.com/video-tutorials/how-to-activate-sticky-header/…
    in Mega menu header keeps open on sticky menu Comment by Phil December 2023
  • Hi, Sorry, but we do not provide help with child theme file customization. https://forum.muffingroup.com/betheme/uploads/032/6D2ATU7ISHEV.png https://support.muffingroup.com/documentation/installation-updates/#child-theme However, in Theme options -…
    in Functions.php error Comment by Phil December 2023
  • Hi, The mobile display cannot show the Mega Menu. For mobile, you must create a separate menu or use the Sidebar Menu Builder. https://support.muffingroup.com/video-tutorials/building-mobile-headers/ https://support.muffingroup.com/video-tutorials/s…
    in Display megamenu in mobile Comment by Phil December 2023
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