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Phil

Phil

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Phil
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  • Hey, If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard). After that, get into the license manager o…
    in Can not install Slider Revolution plugin. Comment by Phil December 2023
  • Hi, Do you use the Wordfence plugin? If yes, please see the following article: https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/ If not, please disable all of the plugins and check if the problem persists. Thanks
    in Can not update content, Circle spin Comment by Phil December 2023
  • You can try out the Trailer Box element in query loop. With it all boxes will be the same size, and you will text on overlay. Best regards
    in How do i build a query loop like this Comment by Phil December 2023
  • The following CSS code causes it: https://forum.muffingroup.com/betheme/uploads/270/9PURCT6NU7BG.png It does not come from our theme, which is probably from one of your plugins. Disable all of your plugins except WooCommerce, and check if the proble…
    in Order Confirmation Page Comment by Phil December 2023
  • Hi, You can do it through Post/Page Edit. https://forum.muffingroup.com/betheme/uploads/562/RMZFV96A0KJ6.png https://forum.muffingroup.com/betheme/uploads/660/467LCKCF0SFO.png Best regards
    in Ariticle images Comment by Phil December 2023
  • Hi, I do not want to misunderstand you. Can you explain that to me in more detail, please? Thanks
    in Extend site for banners Comment by Phil December 2023
  • I contacted the dev team about this as well, and we will take a look at this. Best regards
    in More improvements based on google page speed and gtmetrix Comment by Phil December 2023
  • Sorry, but we haven't received any message from you yet. Please check your mailbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you send all of the …
    in Product filter now showing Comment by Phil December 2023
  • Sorry, but the login credentials you have sent are not working. https://forum.muffingroup.com/betheme/uploads/300/RID5S3JW6WIJ.png Can you send them again, please? Also, you did not attach FTP access. When you will be sending another message, rememb…
    in Content area blank in BeBuilder Comment by Phil December 2023
  • Your server is not good enough to handle the WooCommerce and Betheme. We created a copy of your website on our environment, and everything works correctly and smoothly. As we did not find any issue in theme files, and in our environment, it loads co…
    in BeBuilder forces a 404 error when trying to edit a page or product Comment by Phil December 2023
  • Sorry, but we haven't received any message from you yet. Please check your mailbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you send all of the …
    in Re: Adding A Page, Changing Colors, Menu Comment by Phil December 2023
  • What plugin did you use for creating a staging domain? I can see that many theme options settings and some of the WordPress are completely different from those on the main domain. If you used a plugin other than Duplicator, can you please use Duplic…
    in Issues with Muffin Builder saving edits Comment by Phil December 2023
  • Try to use the following CSS code: .mcb-sidebar{  z-index: 1!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Sidebar not showing up above the content Comment by Phil December 2023
  • Hi, Please try to use the Regenerate Thumbnails plugin, and let me know if the same thing happens with it. https://wordpress.org/plugins/force-regenerate-thumbnails/ Thanks
    in Regenerate Thumbnails does not work Comment by Phil December 2023
  • Actually, it is in alphabetical order. One is earlier than two, so if you have Product1, Product2, Product3, [...] , Product30, Product31 then the order will go this way: Product1, Product11, Product12, [...], Product19, Product2, Product20, [...], …
    in Share button Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Order Confirmation Page Comment by Phil December 2023
  • It's good to see that everything comes back to normal. If there is anything else I can help you with, please let me know. Best regards
    in All post and page content is suddenly missing Comment by Phil December 2023
  • Hi, You will still be able to use it. Expiration refers only to support, and when it expires you will not be able to create new topics on the forum, but it will not affect your website functionality. Best regards
    in Standard License - able to use bebuilder after expiration of license? Comment by Phil December 2023
  • Do not share your license key on the forum, as others can see it. As the error message from your screenshot says, your license key is not assigned to any website. Go to Betheme -> Dashboard, deregister the license key (if you have any place there…
    in Changes not being saved Comment by Phil December 2023
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. Thanks
    in Product long description missing Comment by Phil December 2023
  • Hi, I tried to check it on your website how it looks and works, but I only see a white screen with a ReCaptcha badge. https://forum.muffingroup.com/betheme/uploads/129/5DM96FBIJTNA.png Are you sure that this is the correct link? Best regards
    in How do i build a query loop like this Comment by Phil December 2023
  • Hi, I have checked your website, and it displays this way for me: https://forum.muffingroup.com/betheme/uploads/004/CFIF0CIWJXYE.png Are there any extra steps to reproduce this issue? Best regards
    in Updated Betheme on my site and folio's not working Comment by Phil December 2023
  • Hi, Please go to Betheme -> Theme options -> Fonts -> Size & Style, disable Auto font size, and then you will be able to manually set font size for mobile view. https://forum.muffingroup.com/betheme/uploads/083/HA80S2FQ9BV1.png Best reg…
    in mobile font size Comment by Phil December 2023
  • Hi, 1) Go to Betheme -> Theme options -> Header & Subheader -> Subheader, and hide the Subheader. https://forum.muffingroup.com/betheme/uploads/896/73GNB2CYLIEC.png 2) See the following article: https://support.muffingroup.com/how-to/ho…
    in Problem with the menu / header Comment by Phil December 2023
  • Hi, As I can see, you are using Elementor, which is not our builder. With your question, you should contact the Elementor support instead. Best regards
    in Hide Video Title & Share Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Disable BeTheme header Comment by Phil December 2023
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, switch to another theme and see if the same thing happens there. Thanks
    in Images do not load but are on the server Comment by Phil December 2023
  • Hi, We did not create the translation. It was made by one of our clients with POEdit. https://support.muffingroup.com/documentation/translation/#translation-poedit If you believe that this translation is not correct, and you have a better one, you c…
    in wrong translation Comment by Phil December 2023
  • Hello, No, there is no option for that. It can be used only as an element in the Header Builder. Best regards
    in menu burger with shortcode? Comment by Phil December 2023
  • Hi, For that, you would have to create a staging domain with the Wedding 3 demo and use the Import/Export option to move it to the main domain. https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/ https://support.muffingroup.co…
    in Entire website based on one prebuilt demo and header with mega menu from another Comment by Phil December 2023
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