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Phil

Phil

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Phil
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  • Now I logged into your website, and a popup appears. https://forum.muffingroup.com/betheme/uploads/584/787TITJ0SD4A.png Did you clear the cache after assigning the popup to the page? Best regards
    in Popup on a single page Comment by Phil December 2023
  • I can see that you have Wordfence installed. Follow the steps described in this article and check if the problem persists: https://support.muffingroup.com/faq/bebuilder-hangs-on-saving-wordfence-waf/ Best regards
    in error 403 do not save Comment by Phil December 2023
  • It is not related to Betheme. Through the cPanel file manager, I deactivated Betheme on your website, and still, the same error message appears. It has to be some server configuration, so I recommend contacting the hosting provider, as the PHP versi…
    in php version issues Comment by Phil December 2023
  • There is no option for that, but you can send us suggestions on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest We will take that into account. Best regards
    in Show image thumbnails (triggered by attributes or such) on single product page Comment by Phil December 2023
  • I just rechecked your website, and in the source, I noticed that another theme is active, not Betheme. https://forum.muffingroup.com/betheme/uploads/762/I6OGGZEYJ2NM.png Are you sure that you refer to the correct website? Best regards
    in Homepage - How to move slider revolution below menu Comment by Phil December 2023
  • I meant that .the_content_wrapper does not appear on all pages. Would be so kind as to explain to me how the CSS is not the problem? As I showed you before, the gap disappears when this CSS is not in use. The update is not a problem because without …
    in Footer template Comment by Phil December 2023
  • I'm sorry, but as I already mentioned in my previous message, we do not offer technical support for external plugins. However, if they tell you which part of our JS exactly causes this issue and why, we will be able to look closely at this problem. …
    in Theme not compatible with important Plugin: Borlabs Cookie because a JavaScript Problem of the Theme Comment by Phil December 2023
  • Hi, We have never tested this plugin with our theme, and it is not on our supported plugins list: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility. However, if you contact Borlabs 3.0 support and they tell you which part …
    in BeTheme is not compatible with Borlabs 3.0 Comment by Phil December 2023
  • Hey @stephan53, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a…
    in Receiving critical error after we upgraded the theme Comment by Phil December 2023
  • Please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Re: Adding A Page, Changing Colors, Menu Comment by Phil December 2023
  • Hi, So everything is fine now? Can I help with anything else? Happy to see that our theme suits you. ? Best regards
    in migration tool Comment by Phil December 2023
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this will not help please send us the WordPress dashboard and FTP access privat…
    in All post and page content is suddenly missing Comment by Phil December 2023
  • FYI, we introduced this option in the latest update (27.2.11). It can be found in Betheme -> Theme options -> Addons & Plugins -> Addons. https://forum.muffingroup.com/betheme/uploads/347/CPP6YMB6X9VE.png Best regards
    in Betheme 27.2.10 fix for Elementor causes major layout changes Comment by Phil December 2023
  • Hi, You can update your Betheme by downloading the newest package from ThemeForest and replacing the current you have. Check if this method causes the same problem. https://support.muffingroup.com/documentation/installation-updates/#download-theme …
    in latest update Comment by Phil December 2023
  • Hi, Please go to Betheme -> Theme options -> Header & Subheader -> Extras, and there you will be able to change the link: https://forum.muffingroup.com/betheme/uploads/436/3BKAO9WC7XBC.png Best regards
    in Changes to Header Comment by Phil December 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in iframe does not show up live, only when editing on BeBuilder. Comment by Phil December 2023
  • 1) Updating Betheme does not require purchasing another copy, and you can download the newest package from ThemeForest. https://support.muffingroup.com/documentation/installation-updates/#download-theme 2) Yes, Duplicator is perfect for that. We use…
    in A problem of display Comment by Phil December 2023
  • Hi, This tool is not for registering but for checking already registered license keys. The registration process is described in our documentation page: https://support.muffingroup.com/documentation/installation-updates/#theme-registration Best rega…
    in It does not allow me to register my theme Comment by Phil December 2023
  • Please send this information privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Thanks
    in theme license Comment by Phil December 2023
  • Hi, Please do not share your login credentials on the forum as others can see them. Anyway, I cannot access the WP dashboard because of regional restrictions. https://forum.muffingroup.com/betheme/uploads/069/F5IZGMAOL5YM.png We are located in Polan…
    in Product filter now showing Comment by Phil December 2023
  • Please turn off all of the plugins except WooCommerce, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this does not work, please send us the WordPress dashboard and FTP …
    in no products Comment by Phil December 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Popup on a single page Comment by Phil December 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in Uncaught Error: Call to undefined function simplexml_load_string() Comment by Phil December 2023
  • Please send us the WordPress dashboard and FTP access to both of these domains privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Ple…
    in Issues with Muffin Builder saving edits Comment by Phil December 2023
  • Hi, Unfortunately, there is no option for that. Since WP version 6.2, WP does not allow auto-updates for themes outside wordpress.org. https://forum.muffingroup.com/betheme/uploads/443/9GJM217RA4MI.png We tried serval approaches to workaround this, …
    in Set BeThemes to automatic updates Comment by Phil December 2023
  • Hi, Please see the following article: https://support.muffingroup.com/how-to/how-to-remove-empty-space-in-header/ Thanks
    in How do change/get rid of colored Section under the Header Comment by Phil December 2023
  • Hi, Can you attach a screenshot showing what the problem is, please? Thanks
    in Homepage - How to move slider revolution below menu Comment by Phil December 2023
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. If this will not help please send us the WordPress dashboard and FTP access privat…
    in Theme Options Missing - status green - no plugins Comment by Phil December 2023
  • Hi, Please go to Betheme -> Theme options -> Global -> Navigation & Share, and there you will be able to hide it. https://forum.muffingroup.com/betheme/uploads/664/7EIIXBKAIMLW.png Best regards
    in How to deactivate Social Icons Comment by Phil December 2023
  • In the Dynamic Data list from BeBuilde settings, we inserted mostly used dynamic data. If you want to use some that were not listed there, you can try inserting the field name in dynamic data like this {postmeta:fieldname}. However, not all dynamic …
    in How to call up just the SKU without CODE: or any other prefix Comment by Phil December 2023
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