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Phil

Phil

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Phil
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  • I am sorry, but I quite do not get what your problem is exactly. Could you explain that in more detail, and tell me the steps I should take to notice it, please? Thanks
    in Create category pages Comment by Phil August 20
  • Good to see that it's working for you now. Can I help with anything else? Best regards
    in Images are cropped in the Slides module Comment by Phil August 20
  • I received your private message, but you did not attach FTP access. Please send another message with the complete data. Thanks
    in Date format Comment by Phil August 20
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Create category pages Comment by Phil August 20
  • Hello, Please check the following article and follow the tips there. https://webspeedtools.com/fix-the-response-is-not-a-valid-json-response-wordpress/ If none of them help, please contact your hosting provider and ask them to allow all the rules th…
    in Text block in the footer cannot be hidden Comment by Phil August 20
  • Yes, please update your Betheme so we can see your issue. Thanks
    in Error after update Comment by Phil August 20
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what the reason might be. Notice! Please attach a link to this…
    in Date format Comment by Phil August 19
  • Hi, The format is the same as set in the WP settings under Settings -> General: https://forum.muffingroup.com/betheme/uploads/876/8RDMTXOQOWG7.png Best regards
    in Date format Comment by Phil August 19
  • Hi, Your website has maintenance mode enabled, so I could not check it. Could you disable it for a while, please? Thanks
    in Logo needs to start from top screen edge Comment by Phil August 19
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Need help resolving content loss issue Comment by Phil August 19
  • On which pages do you have this problem? I opened a couple of them, and they do not display that. https://forum.muffingroup.com/betheme/uploads/229/ELA44NT695Y7.png Best regards
    in Error after update Comment by Phil August 19
  • I received your private message, but you sent FTP credentials only and forgot about WP dashboard access. Please send another complete message. Thanks
    in Error after update Comment by Phil August 18
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Error after update Comment by Phil August 18
  • You imported the Elementor version of the demo, so that is why you cannot edit it with BeBuilder. There are two completely different builders, and content made with one is not editable by the other. So, to edit your page content, you should use Elem…
    in BeTheme Comment by Phil August 18
  • Please, go to Betheme -> Theme options -> Header & Subheader -> Header, and change the height value to zero: https://forum.muffingroup.com/betheme/uploads/462/9DFDDUQWVEGM.png Best regards
    in Transparent Menu Comment by Phil August 18
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in BeTheme Comment by Phil August 18
  • I am happy to see that you handled it. Best regards
    in Insert an area with text, similar to a pop-up Comment by Phil August 18
  • Hi, Your menu has the Hide Under feature enabled. When the browser window is zoomed in, the viewport changes, so Hide Under is triggered. See the following video tutorial about that: https://support.muffingroup.com/video-tutorials/show-hide-under-br…
    in Disappearance of the menu Comment by Phil August 18
  • Hi, One of your plugins is the culprit. I disabled all plugins except the ones we support, and the templates work properly: https://forum.muffingroup.com/betheme/uploads/959/ETX4363AIARZ.png https://forum.muffingroup.com/betheme/uploads/436/9GDSWEIM…
    in BeBuilder not responding – unable to edit elements Comment by Phil August 18
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
    in Insert an area with text, similar to a pop-up Comment by Phil August 17
  • Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussion. Sending i…
    in Images are cropped in the Slides module Comment by Phil August 17
  • Hi, Space between is a flexbox attribute that is not adjustable. It depends on the available space and moves all blocks inside to have exact spaces. You can read more about that here: https://css-tricks.com/snippets/css/a-guide-to-flexbox/#justify-c…
    in Large vertical gaps between sections in mobile side menu Comment by Phil August 17
  • Hi, I disabled almost all of your plugins except Elementor, and I was able to install Slider Revolution and import the slider. Please check it out now. Best regards
    in Pre-Built Website Marketing2 Comment by Phil August 17
  • Hi, Your server does not meet the theme requirements: https://forum.muffingroup.com/betheme/uploads/151/FRDOB5R5MLAM.png Please contact your hosting provider and ask them to increase these values to the required ones. Thanks
    in 404 on Options Submission Comment by Phil August 17
  • Hi, All of the themes on the Envato Market are under the same license; details: https://themeforest.net/licenses/standard You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme licen…
    in i use my Purchase Code for activation but no way !! Comment by Phil August 17
  • Hi, There are HTML errors on your website: https://forum.muffingroup.com/betheme/uploads/569/WJ92Z26RWAWQ.png This means that some HTML tags you used on your website are unclosed or misplaced. Please ensure that all tags on your website are correct.…
    in Text appears bold on the front end Comment by Phil August 17
  • Hi, Please edit your popup template, and in the popup settings, ensure that the Display trigger is set to On Click. Below that, you can find the popup ID: https://forum.muffingroup.com/betheme/uploads/896/685L1LESE11R.png Best regards
    in Insert an area with text, similar to a pop-up Comment by Phil August 17
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Transparent Menu Comment by Phil August 17
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Page load delays traced to uncached/unbatched queries in theme code Comment by Phil July 31
  • There was a bug in version 28.5.5, which we corrected the next day in update 28.5.6, so probably the newest update corrected that for you. Best regards
    in page view Comment by Phil July 31
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