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Phil

Phil

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Phil
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  • Hi, Our demo does not have any errors. It was designed this way on purpose. We do not provide support by phone, only through this forum or private message, which you can send thru the contact form, which is on the right side at http://themeforest.ne…
    in Submenu are not displaying in Mobile Like Desktop Comment by Phil October 2023
  • Hi, It is not "Under Construction" from Betheme. Ensure that it does not come from any of your plugins or if it is not active on your server. Best regards
    in Construtcion Mode Comment by Phil October 2023
  • Hi, Please go to Betheme -> Theme options -> Colors -> General, and ensure that you have Custom Skin selected. https://forum.muffingroup.com/betheme/uploads/450/2QV9RPIRBPZR.png Best regards
    in Theme Colors wont change Comment by Phil October 2023
  • We are still investigating it. As a temporary workaround, you can add elements to the wrap first, and when you will have everything you need, switch the wrap to the query loop. Best regards
    in Wrap Query Loop Wont Add Element Comment by Phil October 2023
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this…
    in Al actualizar con bebuilder, me borra toda la pagina. Comment by Phil October 2023
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. If you do not want us to make a test…
    in The Header is not loading with menu and display in separate line from the menu Comment by Phil October 2023
  • Hi, You can import various pre-built websites by skipping the database reset. However, theme options are assigned for the whole website, and the ones that will be in use on your website will come from the last pre-built website you import. You will …
    in How to install multiple pre-built websites. Comment by Phil October 2023
  • Hi, Did you create the single portfolio template? https://forum.muffingroup.com/betheme/uploads/835/K7P0LKLM3VP0.png If you put a contact form to it, it will be displayed on all projects (if you assign it to all projects with conditions). Best rega…
    in Create a global element for portfolios Comment by Phil October 2023
  • Hi, It can be changed in the Style tab of the Offer element options. See the following screenshot: https://forum.muffingroup.com/betheme/uploads/357/MCWL4EVAO0QW.png Best regards
    in Change color Comment by Phil October 2023
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. Thanks
    in mobile view site not showing correctly Comment by Phil October 2023
  • Hello, 1) You must add the WhatsApp icon and assign a link to redirect the WhatsApp message to it. The link should look like this: https://api.whatsapp.com/message/YOURID?autoload=1 2) Which plugins did you have installed and active? Did you perform…
    in whatsup button Comment by Phil October 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in BeBuilder page doesn't look like preview or live version Comment by Phil October 2023
  • Hi, Are you sure that it is not a standard browser scroll bar? I checked your website on Firefox (Windows 11), and I see this: https://forum.muffingroup.com/betheme/uploads/881/43CZO52G6UFZ.png Best regards
    in Turn off custom scroll bar Comment by Phil October 2023
  • Try the following CSS code: @media only screen and (max-width: 479px) {  #Content .gallery .gallery-item {    width: 50%!important;  } } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Image Gallery Comment by Phil October 2023
  • Hi. There was an issue on Slider Revolution's side a couple of (their) updates ago. Please update SR to the newest version and check if the problem persists. Thanks
    in Revolution Slider needs Premium Comment by Phil October 2023
  • Sure, then I am waiting for an update on that matter. Best regards
    in New page looks messed up Comment by Phil October 2023
  • Hi, Does it happen on a particular page? I checked that, and BeBuilder seems to load correctly. https://forum.muffingroup.com/betheme/uploads/976/ZWIBNXAOYVTG.png Best regards
    in Pb with editing pages Comment by Phil October 2023
  • Hi, I have updated the permalinks on your website through Settings -> Permalinks, and the pages started to work. Please check that. Best regards
    in The bottom cannot be opened Comment by Phil October 2023
  • Your sections have responsive visibility misconfigured. https://forum.muffingroup.com/betheme/uploads/955/XDNYPBGX7MZQ.png I have corrected it for the header. Please edit the Footer template, and in sections options, set it up there too. Best regar…
    in Double header & footer Comment by Phil October 2023
  • Hi, You have activated it, but you did not add any sections to it. https://forum.muffingroup.com/betheme/uploads/792/7VO6T7IRF9XI.png See the following video tutorial at 1:14: https://support.muffingroup.com/video-tutorials/how-to-activate-sticky-he…
    in Sticky menu not working using header builder Comment by Phil October 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
    in Only fonts do not save Comment by Phil October 2023
  • You need to open the translated template with BeBuilder and click the update button, then the popup with the condition will appear. https://forum.muffingroup.com/betheme/uploads/162/NWVF9GO28W2P.png Best regards
    in Templates Doesn't Work in Translation Comment by Phil October 2023
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Accordion doesn't work (open) Comment by Phil October 2023
  • Hi, You can use Query Loop to set up as many columns as you want. https://www.youtube.com/watch?v=maE0FuFIhjQ&list=PLyfUqkbtW2kxq8AY0SivMxX7kf2H9Y-Wf Best regards
    in Categories Options Comment by Phil October 2023
  • The video works now. Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent and recheck it. Thanks
    in The Header is not loading with menu and display in separate line from the menu Comment by Phil October 2023
  • You did not style a sticky version of the header. https://support.muffingroup.com/video-tutorials/how-to-activate-sticky-header/ Best regards
    in Header issues Comment by Phil October 2023
  • Yesterday, as we checked it, it seemed to work. We are taking a second look at this. Best regards
    in Wrap Query Loop Wont Add Element Comment by Phil October 2023
  • I used the login credentials you have sent to check that. It is added as a Menu item in Appearance -> Menus. https://forum.muffingroup.com/betheme/uploads/921/A3LYQ1JLHDWZ.png Best regards
    in endless "content" loading Comment by Phil October 2023
  • I created a new page (BeSupport test page), and I did not encounter such issue. https://forum.muffingroup.com/betheme/uploads/659/08YYD3059NXG.png Are there any extra steps to reproduce this issue? Best regards
    in New page looks messed up Comment by Phil October 2023
  • So everything is correct now? Is there anything else we can help you with? Best regards
    in Php memory limit error Comment by Phil October 2023
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