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Phil

Phil

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Phil
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  • Hi, If you forgot to deregister the license key from your previous domain, you need to use our API tool. See the following link where you will find out how to use it: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-…
    in DeRegister Comment by Phil September 2023
  • 1) The problem was related to static position. We have corrected it, and please check it out. 2) We have corrected it as well, and now your edits should be appropriate to what you see both in BeBuilder and on the live page. Currently, as I noticed f…
    in Responsive Mode / Different views on tablet Comment by Phil September 2023
  • Hi, It should be set like this: https://forum.muffingroup.com/betheme/uploads/611/3J8Q6FU6YVAA.png Please ensure that you have set it up as on the screenshot. Best regards
    in Display popup by clicking on a button Comment by Phil September 2023
  • Hi, For the image element, you also need to add a popup image to have the hover effect. https://forum.muffingroup.com/betheme/uploads/741/9P7F70PH29IC.png Best regards
    in Image hover not working Comment by Phil September 2023
  • Hi, These icons can be changed with a custom CSS code, but only to ones from the following page: https://muffingroup.com/betheme/elements/icons/ https://forum.muffingroup.com/betheme/uploads/066/P3GC4LQK7B0O.png If you want to change them to any oth…
    in medical theme 2 menus Comment by Phil September 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Bullets not showing at frontend. Comment by Phil September 2023
  • Hi, Please see the following article and follow the steps from there: https://support.muffingroup.com/faq/pclzip_err_bad_format-10-error/ Best regards
    in Unable to install update Comment by Phil September 2023
  • Hello, 1) Page from Babyshop demo is a shop archive page that takes its content from theme options and is not created with BeBuilder, so single page import does not work. 2) We had to update the tool responsible for single-page import on these demos…
    in Can't import single page Comment by Phil September 2023
  • Instead of the #back_to_top anchor link, you should use #Wrapper. https://forum.muffingroup.com/betheme/uploads/065/FZ7W6QO5992A.png Regarding the transparent header, we do not have a direct video, but in the header template option, you need to set …
    in Back to top button Comment by Phil September 2023
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this…
    in dropdown menu/megamenu off-screen Comment by Phil September 2023
  • Great to see that you handled it. Is there anything else I can help you with? Best regards
    in Pre Built Section will not work Comment by Phil September 2023
  • Hi, If you already created a post template, you must assign the condition to be displayed on all posts. https://forum.muffingroup.com/betheme/uploads/365/M5A4UJ4IGLFM.png Best regards
    in Blog own Template as standart Blogtemplate Comment by Phil September 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in endless "content" loading Comment by Phil September 2023
  • Hi, Did you also make the adjustment in the sticky version of the header? https://forum.muffingroup.com/betheme/uploads/539/VYB6OYPIOP3M.png Best regards
    in Header builder - Font size changes when scrolling down Comment by Phil September 2023
  • There was a misconfiguration in the files that our team corrected. Best regards
    in Bebuilder not loading Comment by Phil September 2023
  • This would require creating a custom CSS, and I think that an easier and faster method will be using the Header Builder: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in Import header from prebuilt site and edit header from prebuilt site Comment by Phil September 2023
  • Good to see that you found a solution. Is there anything else I can help you with? Best regards
    in Sticky Subheader Comment by Phil September 2023
  • You can change it in Betheme -> Theme options -> Responsive -> Header. https://forum.muffingroup.com/betheme/uploads/082/OTLW2KDLTTV2.png Best regards
    in Remove horizontal color stripes above the team photo Comment by Phil September 2023
  • We have corrected the demos that do not import. Regarding the hover color element, indeed, it was changed, and these demos use the previous settings of BeBuilder, so you need to recreate this element. In the future, we might update these demos to th…
    in Single page import not working Comment by Phil September 2023
  • Sorry for the obstacles. We have taken a second look at this, and the fixed package did not give appropriate results because the root cause is not in theme files, but in the HTML tags you placed on your page. You did not close <p> and <stro…
    in Problems with new version Comment by Phil September 2023
  • Hi, No, we do not have such an option. If you would like to see that feature in future updates, please let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Best regards
    in Quick fact Comment by Phil September 2023
  • Sorry, but again, your message is not complete. In your message, you did not attach a username to the WP dashboard, a password to the WP dashboard, and a host address to FTP. Please send a complete message. Best regards
    in Cant import demo content from another page Comment by Phil September 2023
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so we cannot help you with it. Also, we cannot recommend any plugins other than the ones we support. You can find the…
    in Checkout - Place Order waiting is very slow Comment by Phil September 2023
  • One of your plugins causes it. After I disabled all of the plugins, the menu burger opened the sidebar correctly. https://forum.muffingroup.com/betheme/uploads/820/W2X75FIGPYZM.png To find the culprit disable the plugins one by one. Best regards
    in The Menu Burguer on my website does not work Comment by Phil September 2023
  • Hi, Mega menus are disabled for mobile. For a higher customization, I suggest using the sidebar menu builder: https://support.muffingroup.com/video-tutorials/sidebar-menu-vertical-header-builder/ Best regards
    in Mega menu shows wrong on mobile Comment by Phil September 2023
  • 1) This is how WordPress manages the menus, so we do not have much influence on that. 2) I have passed this to the dev team, and we will correct the code of the pagination dots. Best regards
    in structured data items are invalid Comment by Phil September 2023
  • Can you attach screenshots showing what and where you want to change, please? Thanks
    in Logo & Colors not updating | Doctor Pre-set Comment by Phil September 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to…
    in to delete Comment by Phil September 2023
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help please send us the WordPress dashboard and FTP access priva…
    in Theme option empty Comment by Phil September 2023
  • We have corrected it on your website, and with this fix, we added a new option in theme options that will also be included in the upcoming update. https://forum.muffingroup.com/betheme/uploads/312/60AOS5MCNQQY.png Best regards
    in Variable product data not showing even when variation is chosen Comment by Phil September 2023
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