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Phil

Phil

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Phil
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  • Hi, 1) It’s because of the CORS library, which hasn’t been installed on your server. For more details about the CORS, you can read http://enable-cors.org/server.html, but we recommend contacting your server administrator in this case because he will…
    in Since switching domains the menu has gone weird and the LinkedIn icon Comment by Phil August 2023
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in template Comment by Phil August 2023
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
    in Assigning the mega menu Comment by Phil August 2023
  • Hi, Please open your popup template, and set there the following z-index value: https://forum.muffingroup.com/betheme/uploads/731/V0JU8XRWHORC.png Best regards
    in Pop up covered by GDPR & Cookies notice on mobile Comment by Phil August 2023
  • It seems that you did not disable all plugins previously while trying to troubleshoot. The root cause is the Wordfence plugin. But it can be easily corrected by following steps from the following article: https://support.muffingroup.com/faq/bebuilde…
    in BeBuilder update button keeps spinning Comment by Phil August 2023
  • Can you explain greater what you have problems with? Thanks
    in Interactive header Comment by Phil August 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in text above the menu Comment by Phil August 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, please send us WordPress dashboard access privately thru …
    in New update isn't working Comment by Phil August 2023
  • No, you will not have to replace this file always. We will implement this fix in the upcoming update. Best regards
    in pre-built site images Comment by Phil August 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in BeBuilder update button keeps spinning Comment by Phil August 2023
  • Please go to Betheme -> Tools, regenerate CSS files, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/614/PQTMTHLZ4HR6.png Thanks
    in Open Popup on <a href=""> click Comment by Phil August 2023
  • I do not manage the mailbox, but you should receive our response soon. Best regards
    in Pindol theme missing? Comment by Phil August 2023
  • Hi, Please see the following link: https://support.muffingroup.com/documentation/menus/ Best regards
    in Header Customization Comment by Phil August 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Error while editing with BeBuilder Comment by Phil August 2023
  • Please go to Betheme -> Theme options -> Global -> Advanced, and Hide the Content top padding. https://forum.muffingroup.com/betheme/uploads/889/58O2V9UDFUV3.png Best regards
    in Slider Revolution not working on Single Product Page Template Comment by Phil August 2023
  • Newer websites have it already been updated, and we systematically update it for older ones, but we have many pre-built websites. The ones you mentioned should work correctly now. Best regards
    in Can't import single page via link Comment by Phil August 2023
  • Hi, For that, you would have to use some plugins. On the following page, you can check the plugins we support: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility Of course, you can use a plugin not listed there, but we will…
    in Job Board Postings Comment by Phil August 2023
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Thanks
    in Interactive header Comment by Phil August 2023
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Please select some product options before adding this product to your cart Comment by Phil August 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in No podemos hacer modificaciones en lote de los productos | We cannot make batch changes to products. Comment by Phil August 2023
  • Please create a copy of your website with the Duplicator plugin and put it on the staging domain. When you do this, please send us WordPress dashboard access to this staging domain privately thru the contact form, which is on the right side at http:…
    in template Comment by Phil August 2023
  • Hi, I suggest using the Header Builder for that. Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in css to align to the center fixed header Comment by Phil August 2023
  • 1) How would you like to change the share icons? 2) Assign one header condition for the entire website to achieve that. Then when you create a header for the home page, open the home page options and assign this second template there. https://forum.…
    in Product Image Disappears on Hover Comment by Phil August 2023
  • Now we do not even have file read permission. Try this instead. Download this file, and replace it with the one in functions/importer/class-mfn-importer-helper.php. https://forum.muffingroup.com/betheme/uploads/409/OR0E3JBC14OL.zip Best regards
    in pre-built site images Comment by Phil August 2023
  • We disabled an option for the mobile cache. https://forum.muffingroup.com/betheme/uploads/253/NP4RXSOHLTM3.png Best regards
    in Wp-rocket conflict with mobile version Comment by Phil August 2023
  • We have rechecked that. Even with the default theme featured products does not load. https://forum.muffingroup.com/betheme/uploads/085/U24LWAARP78C.png https://forum.muffingroup.com/betheme/uploads/624/6UFSVT89L4G7.png There is some incompatibility …
    in Select wicth product display Comment by Phil August 2023
  • Do you mean this space?: https://forum.muffingroup.com/betheme/uploads/334/3L0AAPBD3GDS.png It is a divider in the sidebar menu template. https://forum.muffingroup.com/betheme/uploads/982/ZBXXIDNC886K.png Best regards
    in Wp-rocket conflict with mobile version Comment by Phil August 2023
  • In the shop page options, you had the Full width option enabled. https://forum.muffingroup.com/betheme/uploads/277/JG1RDBAIIGBP.png I changed it to the Left sidebar. Best regards
    in Sidebar disappeared after theme update Comment by Phil August 2023
  • Are there any extra steps to reproduce this issue? https://forum.muffingroup.com/betheme/uploads/122/CVA4B655V1Y0.png The screenshot shows your website windows side-by-side logged and not logged (incognito mode), and the prices are the same. Best r…
    in Displaying Prices with VAT to Non-Logged-in Users Comment by Phil August 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in It doesn't save changes Comment by Phil August 2023
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