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Phil

Phil

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Phil
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  • Hi, Please see the following article: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ There you will find out how to handle this problem. Best regards
    in Be Builder Live Preview different from Wordpress preview Comment by Phil July 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Not able to change images in Elementor compatible theme Comment by Phil July 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Logo Comment by Phil July 2023
  • Sorry, but I quite do not understand. Do you still need help with this? Is there anything else I can help you with? Best regards
    in Define a favicon to show in search results on google Comment by Phil July 2023
  • Hi, Thanks for letting me know. It is a good place to report such things, and indeed it is an issue. I have passed this to the dev team, and we will take a look at this. Best regards
    in Bug-Report: Missing 'target' option within 'list' element Comment by Phil July 2023
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you sent all the required inf…
    in Subheader dissepear when change language WPML Comment by Phil July 2023
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you sent all the required inf…
    in my video thumbnails are showing in wordpress but when i switch to betheme only text shows Comment by Phil July 2023
  • Hello, 1) This image is set as a wrap background. To show it on mobile, you should add a divider to this wrap and set height for mobile to extend this image height. 2) I can see this box on the mobile view correctly. https://forum.muffingroup.com/be…
    in Mobile problems Comment by Phil July 2023
  • Please disable it, clear the cache on your website, and check if it is correct then. Best regards
    in Blue colour icons when loading and button on cookies notice Comment by Phil July 2023
  • Hi, To check that, we will also need your FTP access. Please send it as you did with the WP dashboard. Thanks
    in Issue with Icons Comment by Phil July 2023
  • Hi, I suggest using the Footer Builder for that. Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/footer-builder/ Best regards
    in Footer - Call to Action Comment by Phil July 2023
  • Hi, It looks like an Action button so that it can be changed in Betheme -> Theme options -> Header & Subheader -> Extras. https://forum.muffingroup.com/betheme/uploads/057/IF2F6I9NJQHY.png Best regards
    in Shop link Comment by Phil July 2023
  • Hi, We support the HubSpot plugin, which offers such functionality. Please see the following link about it: https://www.hubspot.com/products/crm/live-chat Best regards
    in chat box plugin Comment by Phil July 2023
  • Please contact your hosting provider and ask if you do not have any caching tool enabled on your server or other optimizing tool. It seems that something on the server interfere this. When receive an answer from them, please let me know. Thanks
    in Blue colour icons when loading and button on cookies notice Comment by Phil July 2023
  • Probably it is because tabs do not handle JS content, and blog element uses it. https://forum.muffingroup.com/betheme/uploads/587/042L0IA8JG2E.png Such a layout might not be possible to achieve with this element, and you should instead place there p…
    in Tag filter disappeared Comment by Phil July 2023
  • Good to see that you handled it. Is there anything else I can help you with? Best regards
    in slider revolution backend looking weird Comment by Phil July 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Product List View is not mobile responsive Comment by Phil July 2023
  • Your images are too small. Please upload images in higher resolution. Or try the following CSS code: .product-gallery-zoom .woocommerce-product-gallery__image[style]:hover a img{    opacity: 1!important; } Put it in Betheme -> Theme options ->…
    in Product Image Disappears on Hover Comment by Phil July 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in BeBuilder header edit bug Comment by Phil July 2023
  • As I mentioned before, these are two completely different builders, and their construction differs, and that is why such a transition is not possible unfortunately. Best regards
    in Transitioning an Old Website to the "Be" Theme Comment by Phil July 2023
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in CLS more than 0.25 Comment by Phil July 2023
  • Did you set up this menu as main menu? https://forum.muffingroup.com/betheme/uploads/179/4DNUKXW4YL1W.png Best regards
    in Portfolio Categories Comment by Phil July 2023
  • I do not see this code in your website source. Did you remove it? Best regards
    in the languages ​​of the menu, do not grab the responsive Comment by Phil July 2023
  • Hi, You can change this color in Betheme -> Theme options -> Colors -> Content, and change the Theme color. https://forum.muffingroup.com/betheme/uploads/475/PVQGXYS624JK.png Best regards
    in Portfolio Category Color Comment by Phil July 2023
  • 1) It is possible to have a sticky header with the header builder. See the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-activate-sticky-header/ 2) You need to create a separate menu for mobile view, add menu items…
    in mega menu Comment by Phil July 2023
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
    in pre-built site images Comment by Phil July 2023
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in After latest update site loading significantly lower Comment by Phil July 2023
  • Can you explain greater what is the problem with the sticky header, please? Thanks
    in Issue with the icons not popping up as new pages Comment by Phil July 2023
  • The Mega Menu does not work on mobile. If you want to display the submenu there, you need to create a new menu for mobile view and assign it there. Also, check our sidebar menu builder. https://support.muffingroup.com/video-tutorials/sidebar-menu-ve…
    in Main menu item doesn't display the mega-sub-menu Comment by Phil July 2023
  • Filters work only with all categories selected. https://forum.muffingroup.com/betheme/uploads/110/MNBDIXAWTWS0.png If you choose a category, the Filters will not appear. https://forum.muffingroup.com/betheme/uploads/712/7ADUX2C9IJTN.png Best regards
    in Tag filter disappeared Comment by Phil July 2023
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