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Phil

Phil

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Phil
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  • Hi, 1, 2) Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under ma…
    in Problems - Mobile menu in custom header Comment by Phil January 28
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Cookie banner buttons style Comment by Phil January 28
  • Sorry, the reminder about this topic did not work, and I forgot about this. I did not receive a private message from you, so if you still want us to take a look at this, please resend access to your website along with a link to this topic. Thanks
    in Marquee is not saving as Template OR on a page as a new Marquees Comment by Phil January 28
  • https://forum.muffingroup.com/betheme/discussion/comment/275998#Comment_275998 Sure thing, we will consider preparing an article/tutorial about that. https://forum.muffingroup.com/betheme/discussion/comment/275999#Comment_275999 No, they should not …
    in WPML with BeBuilder Templates and CPTs Comment by Phil January 28
  • Hi, Please go to Betheme -> Tools, use CSS update, and check if the problem persists: https://forum.muffingroup.com/betheme/uploads/551/M59P0QRT8QLR.png If this does not help, please turn off all of the plugins, refresh your cache, and check if t…
    in Sidebar Menu Template stuck on BeBuilder loading Comment by Phil January 28
  • Hi, Please use the following CSS code: .widget_recent_entries ul li, .pager .pages{  background-color: #213705!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Change background colour of sidebar widget - Muffin Recent Posts Comment by Phil January 28
  • Hi, 1) Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maint…
    in Portfolio questions. Comment by Phil January 28
  • Hi, Styles for the GDPR banner can be adjusted in Betheme -> Theme options -> GDPR 2.0 -> Design: https://forum.muffingroup.com/betheme/uploads/375/4DFF6GJ8ZCQ1.png Best regards
    in Cookie banner buttons style Comment by Phil January 28
  • If you want to have the whole menu item clickable, please, head to the following topic: https://forum.muffingroup.com/betheme/discussion/39360/optimising-dropdowns-mobile#latest There you will find instructions on how to achieve that. Note that you …
    in Make the + and - bigger, make the part that expands them bigger, change the color to them Comment by Phil January 28
  • Too low max input vars are most likely the root cause of the CSS saving, so after increasing this value, the problem should be gone. Best regards
    in Couple Issues with Latest Version Comment by Phil January 28
  • I am glad that you found it. Please let me know if I can help with anything else. Best regards
    in Moved the Header Options to where? Comment by Phil January 28
  • Sorry, I misunderstood you and did not realize that you were talking about the Videos page. This page can be imported using single page import. https://forum.muffingroup.com/betheme/uploads/333/TU88N57CP1JH.png Best regards
    in Single page import option not working in BeBuilder Comment by Phil January 28
  • I am happy that I could help. Please let me know if you have any other questions or problems. Best regards
    in #0095EB impossible to remove ?? Comment by Phil January 28
  • Sorry, I had a message prepared for you, but it was not sent somehow. The background this slider is part of the image, so to change it, you must replace the image. https://forum.muffingroup.com/betheme/uploads/144/7XO4BVZ25OVM.png https://forum.muff…
    in Unable to change grey background in Mining 2 homepage Comment by Phil January 28
  • Open header template settings, and set the Body offset to Yes: https://forum.muffingroup.com/betheme/uploads/104/PJVMOCV3DMZM.png Best regards
    in Sticky transparent header? Comment by Phil January 27
  • I am glad I could assist you. Best regards
    in Price range doesn´t change when choosing a product variation Comment by Phil January 27
  • The following plugin is the root cause: https://forum.muffingroup.com/betheme/uploads/796/NB00V6LE4UQ7.png After I deactivated it, the price shows correctly after the variation selection: https://forum.muffingroup.com/betheme/uploads/431/Z8EOZX11QMC…
    in Price range doesn´t change when choosing a product variation Comment by Phil January 27
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Price range doesn´t change when choosing a product variation Comment by Phil January 27
  • Hi, If you used an old Countdown element, then it will be vertical. If you need it to be horizontal, or if you want to split it into two columns, use the new Countdown element: https://forum.muffingroup.com/betheme/uploads/413/WFQHCVCH60T6.png https…
    in Countdown timer on mobile version Comment by Phil January 27
  • https://forum.muffingroup.com/betheme/discussion/comment/275970#Comment_275970 A while ago, we started with such a possibility. Please head to the following link, where you can submit your request: https://muffingroup.com/betheme/customization/ http…
    in Mega Menu import Comment by Phil January 27
  • If you successfully imported the slider, open the page where you want to place this slider, go to Page Options, and set the slider there: https://forum.muffingroup.com/betheme/uploads/142/E9K99RKOEB6Z.png Best regards
    in Single page import option not working in BeBuilder Comment by Phil January 27
  • That is weird, as they do not seem to be standard WPML settings. We do not have that in documentation because it was never needed, and we did not think about such a situation as yours. I made a screenshot from the settings in our environment with WP…
    in WPML with BeBuilder Templates and CPTs Comment by Phil January 27
  • Can you tell me which one menu items are submenus, please? Thanks
    in Overlay mega menu Comment by Phil January 27
  • We will consider introducing this feature, but I cannot guarantee it will be added. I will get back to you when our team makes a decision. Best regards
    in Menu is too jumpy for a cursor Comment by Phil January 27
  • Hi, You can set a custom width to these elements, and set it to 12%. https://forum.muffingroup.com/betheme/uploads/112/DT4Q5MKTM5CD.png Best regards
    in 8 itmes all on one lign Comment by Phil January 27
  • Thanks, now we have complete information. I will let you know when we finish checking that. Best regards
    in TOC on shop page issue Comment by Phil January 27
  • Thanks for the information. I was not aware of this option in Elementor. I have contacted the dev team, and I will validate if and how they resolved it, and if we can implement that in Betheme. Best regards
    in Empty categories with BeBuilder Comment by Phil January 27
  • I understand that, but please note that only "The Events Calendar" plugin is listed on the supported list. If their other plugins does not work properly, you must contact the plugin authors regarding this. Best regards
    in Events tickets Plus not showing Ticket PDF when LOGGED OUT Comment by Phil January 26
  • Hi, 1) Please go to Betheme -> System status, and check if your server meet theme requirements. 2) Please do a test. Switch to some other theme like Twenty Twenty-Five, and check if the same thing happens in WPBakery then. When you do that, let m…
    in Couple Issues with Latest Version Comment by Phil January 26
  • I am happy to see that our team helped you to manage this problem. For the future, please choose one method of contacting us (here on the forum or the contact form). It will prevent duplicate conversations 😉. I hope that from now on, everything will…
    in Maintanance not working. Comment by Phil January 26
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