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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in PayPal Payment section and Apple/Google Pay Button not showing on checkout page Comment by Phil June 2023
  • Please see the following link: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ There you will find out how to handle this. Best regards
    in Query Loop Display Comment by Phil June 2023
  • Hi, Please click on your avatar -> view profile, and there you can select to see all your discussions and comments you left. https://forum.muffingroup.com/betheme/uploads/862/MXLJPFUQEYHQ.png Best regards
    in How to view previous support tickets Comment by Phil June 2023
  • Hi, Did you use the Builder -> SEO option in the BeBuilder? If not, please do that. See the following article about it: https://support.muffingroup.com/faq/builder-seo/ Thanks
    in Yoast FAQ Comment by Phil June 2023
  • Hello, I can see a background image behind your Footer. https://forum.muffingroup.com/betheme/uploads/448/12A2NCHVA9TB.png Did you handle it? Best regards
    in URL changed of website, now background not loading on footer Comment by Phil June 2023
  • Hi, Purchase codes (license keys) are not included for plugins that are bundled into the theme. It’s because of the Themeforest license & agreements. This applies to all themes, of course. Something like the “Free” version of a plugin does not e…
    in Slider Revolution says that I need a license Comment by Phil June 2023
  • Hello, It is an Action bar. You can edit it in Betheme -> Theme options -> Menu & Action bar -> Action bar. https://forum.muffingroup.com/betheme/uploads/663/V83AOJW41CW6.png Best regards
    in Removing or Editing text on the side slide menu for mobile view Comment by Phil June 2023
  • Hi, Let me ensure I do not get you wrong. You already have a background video for the section and want another one for mobile view, right? Best regards
    in Video background on mobile Comment by Phil June 2023
  • 1) You can decrease/increase the Intro header padding. 2) Please use the following CSS code: #Intro .intro-next{    display: none; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in Adjusting Title, Blog Category and Tag link positions on Blog Comment by Phil June 2023
  • I have prepared a preset for you. For the Hover color element that does not work, please open the presets and apply the "green hover". https://forum.muffingroup.com/betheme/uploads/128/3IYT3VXIJRKW.png Best regards
    in Problem with the edges of the template Comment by Phil June 2023
  • Hi, Please go to Betheme -> Theme options -> Responsive -> General, and check if you do not have a mobile logo set there. https://forum.muffingroup.com/betheme/uploads/173/K409Z1ICX8E3.png Best regards
    in Logo on mobile does not change Comment by Phil June 2023
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in theme header is missing Comment by Phil June 2023
  • @bernies2, We use a basic free version of Elementor for our demos. It is because Elementor PRO is not a free plugin, and according to license terms and conditions, we can only use plugins available in the bundle package or are free. In demos, we use…
    in BeTheme Header Builder compatibility with Elementor Comment by Phil June 2023
  • Hello, No, it is not possible. If you would like to see such a feature in future updates, please let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
    in GDPR & Cookies Comment by Phil June 2023
  • With the contact form I provided in my last message, you can send a private message, and it will not be public. We need access to your WP dashboard and FTP to check your errors. Best regards
    in critical error Comment by Phil June 2023
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Navigation displays differently after translation using WPML Comment by Phil June 2023
  • Sorry, but you wrote beyond my working time, so I could not even see your message and check your problem. For the future, please note that we work Mon - Fri and send answers on the forum three times a day at 12 PM, 2 PM, and 4 PM (we are located in …
    in template Comment by Phil June 2023
  • Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Search View Result Page Comment by Phil June 2023
  • Hi, There is an option for that, too, in the Footer builder. Please see the following screenshot: https://forum.muffingroup.com/betheme/uploads/112/ZHN06WJHNHVN.png Best regards
    in Footer stick to bottom Vs Footer Template Comment by Phil June 2023
  • Hi, Go to Betheme -> Dashboard, deregister your previous license key, register a new one, and then you should be able to update the WPBakery. Best regards
    in WPBakery Page Builder Comment by Phil June 2023
  • Please check it out now. I have added one class and commented out code that interfered with what I applied. https://forum.muffingroup.com/betheme/uploads/588/U0PSPMQ6NJVK.png https://forum.muffingroup.com/betheme/uploads/652/WGPX61OC0404.png Best re…
    in hide the right side of the top bar in the tablet view Comment by Phil June 2023
  • I have checked your website, and it loads pretty fast. Your pages did not load longer than 3s. https://forum.muffingroup.com/betheme/uploads/045/RSJFE3D7D36F.png Does it happens on particular pages, or are there any extra steps to reproduce your iss…
    in Yoast and BeBuilder Comment by Phil June 2023
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/wordpress-404-custom-post-type-error/ Follow tips from there, and check if the problem persists. Thanks
    in Mega Menus - Not loading Comment by Phil June 2023
  • In the Product options, you assigned the template, and it is causing this issue. https://forum.muffingroup.com/betheme/uploads/882/9J2C6L5OFNI8.png If you set up conditions, you need to change it to Default. Best regards
    in Add to cart text not translate Comment by Phil June 2023
  • Please open Builder settings, switch from visual to code, check if the link is placed correctly, save your page, and see if it works then. https://forum.muffingroup.com/betheme/uploads/437/XA2LBMXU7IQF.png Best regards
    in Button links not working Comment by Phil June 2023
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Parallax picture not showing Comment by Phil June 2023
  • Hi, Please go to Betheme -> Theme options -> Global -> Buttons, and set up the font there. https://forum.muffingroup.com/betheme/uploads/340/7MT2ATPCC9BM.png Best regards
    in How to change the font for a button that is inserted with shortcode? Comment by Phil June 2023
  • Sorry, I misunderstood you at the beginning. I have placed the CSS code to Betheme -> Theme options -> Custom CSS & JS -> CSS, that do this. @media only screen and (max-width: 1240px) and (min-width:767px){  #Top_bar .top_bar_right{    …
    in hide the right side of the top bar in the tablet view Comment by Phil June 2023
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you send all the required inf…
    in template Comment by Phil June 2023
  • Hi, Do you have the newest version of Betheme installed? If not, please update it. Also, please turn off all plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Content keeps disappearing Comment by Phil June 2023
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