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Phil

Phil

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Phil
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  • Hi, If the Mega Menu is set to Full width, then there is no option to achieve what you describe, as it in fact takes entire space even when its part is transparent. You would have to change your Mega Menu type to Custom in the Mega Menu options: htt…
    in Mega Menu not Closing when not hovering away Comment by Phil February 18
  • Hi, What Shop product image width do you have set in Betheme -> Theme options -> Shop -> General?: https://forum.muffingroup.com/betheme/uploads/867/8MZ59XH1R3EZ.png Before answering, please use the Regenerate Thumbnails option and see if t…
    in Products in the shop are not arranged symmetrically Comment by Phil February 18
  • Hi, I can see that you use Slider Revolution on your website. Did you cache your fonts locally for it as well? https://www.sliderrevolution.com/faq/host-google-fonts-locally-to-avoid-gdpr-issues/ If you have other plugins that might use their own st…
    in Google fonts - lcache fonts local - doesst work Comment by Phil February 18
  • I can see that you put the shop categories element at the top of the shop archive. Do you still need help with that, or does it work now as you intended? Best regards
    in Subcategory problem settings Comment by Phil February 18
  • Choose the language you translated your template to, and edit this template: https://forum.muffingroup.com/betheme/uploads/820/M1AFMVDMPP8M.png https://forum.muffingroup.com/betheme/uploads/598/73SL1ZJ3OZSX.png https://forum.muffingroup.com/betheme/…
    in WPML Menu and contact form Comment by Phil February 18
  • 1) You have duplicated My account page: https://forum.muffingroup.com/betheme/uploads/087/ME6WUNLN2VCD.png I moved to trash the one that was not assigned in the Woo settings, and adjusted the slug of the remaining one: https://forum.muffingroup.com/…
    in edit header account icon hyperlinks Comment by Phil February 18
  • We made some other adjustments in the theme files. Please check it out now. Best regards
    in Menu doesn't open Comment by Phil February 18
  • 1) The following option should be set to default to work as you need: https://forum.muffingroup.com/betheme/uploads/903/FU2SG5CS2DX0.png 2) Go to Appearance -> Menus, and add subcategories to the appropriate menu: https://forum.muffingroup.com/be…
    in Subcategory problem settings Comment by Phil February 17
  • If you can, I highly recommend keeping all cache disabled until you finish working on the website. Best regards
    in Header Template not Displaying the same on landing page/ Promo Bar not working as it should. Comment by Phil February 17
  • Hi, See the following article about that: https://support.muffingroup.com/faq/how-do-i-link-an-anchor-on-the-same-page/ Best regards
    in Scroll Section Comment by Phil February 17
  • Do you have any cache on your server or Cloudflare? If so, please disable it for a while, as we must recheck it with any cache disabled. Best regards
    in Menu doesn't open Comment by Phil February 17
  • Hi, 1) Did you translate the mega menu template and assign it to the appropriate language menu? 2) Did you translate the sidebar menu template and assign it to the menu burger element in the translated header templates? 3) Did you translate Contact …
    in WPML Menu and contact form Comment by Phil February 17
  • Because of the weekend, I was unavailable to respond to your messages. I hope that you understand. I truly appreciate your patience and professionalism; it is always a pleasure to assist such a valued and experienced user. Best regards
    in Template installation without deleting the database. Comment by Phil February 17
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code. Also, we cannot recommend any plugins other than the ones we support. You can find the list on this page: https://sup…
    in Error Message Comment by Phil February 17
  • After I entered this slider, I noticed that it is completely blank even on desktop view: https://forum.muffingroup.com/betheme/uploads/172/7ZFQ37I24VGY.png After I assigned background to it (as showed on your screenshot) it displays correclty for me…
    in Revolution Slider not visible on mobile Comment by Phil February 17
  • I tried to recheck that, but the user credentials you sent previously do not have admin rights anymore. Can you change the privileges of that user, please? Thanks
    in Menu doesn't open Comment by Phil February 17
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in CSS to get next buttons closer to the images Comment by Phil February 17
  • https://forum.muffingroup.com/betheme/discussion/comment/276447#Comment_276447 What do you mean by that? Open BeBuilder, edit the image elements, and choose the image again from the media library. See the following message: https://forum.muffingroup…
    in Template installation without deleting the database. Comment by Phil February 17
  • Hi, Do you remember taking any steps or performing any actions on your website before it happened? Please go to Betheme -> System status, and check if your server meets theme requirements. Thanks
    in Content configuration header and footer lost Comment by Phil February 17
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in HTML renders but Builder styles not applied Comment by Phil February 17
  • The user you sent access to does not have admin rights, so I could not check anything. Please change this user privilages. Thanks
    in edit header account icon hyperlinks Comment by Phil February 17
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in Subcategory problem settings Comment by Phil February 17
  • Maybe some cached version were held. If the problem reoccurs even after purging all cache, please let us know. Best regards
    in Header Template not Displaying the same on landing page/ Promo Bar not working as it should. Comment by Phil February 17
  • https://forum.muffingroup.com/betheme/discussion/comment/276441#Comment_276441 Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so unfortunately, we cannot help you w…
    in Template installation without deleting the database. Comment by Phil February 16
  • This demo has been regenerated, so when you import it again, everything should be fine. Best regards
    in BeShowcase demo data is not complete Comment by Phil February 16
  • If you use a child theme, then you can switch from child to parent in Appearance -> Themes. This part is only relevant when you use a child theme for file customization. Do you have any caching tools enabled on your server? If yes, please turn it…
    in Error Message Comment by Phil February 16
  • Please leave your suggestion as a comment in this topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
    in Responsive background color; improve conditionals Comment by Phil February 16
  • Please switch from the child theme to the parent, purge the cache, and check it then. Best regards
    in Menu doesn't open Comment by Phil February 16
  • The skip of the database reset did not assign the proper image IDs to these files, and that is why they are so large. When you select these images again, they will display correctly: https://forum.muffingroup.com/betheme/uploads/019/XZZGBFYKRO8N.png…
    in Template installation without deleting the database. Comment by Phil February 16
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in mobile menu Comment by Phil February 16
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