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Phil

Phil

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Phil
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  • Sure. Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Notice! Please attach a link to this forum discussion. Thanks
    in Subtitle selected Comment by Phil June 2023
  • Hello, Unfortunately, there is no option to do that. Elementor and BeBuilder are different builders with a completely different structure. If you want to use BeBuilder, you must recreate your pages from scratch. Best regards
    in Eliminate Elementor. Comment by Phil June 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Timeline Comment by Phil June 2023
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Favicon not working on some Pages on iPad Comment by Phil June 2023
  • Yes, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Error navigating betheme options Comment by Phil June 2023
  • In your wp-config file, a code is missing. /**#@+ * Authentication unique keys and salts. * * Change these to different unique phrases! You can generate these using * the {@link https://api.wordpress.org/secret-key/1.1/salt/ WordPress.org secret…
    in Theme Options menu not working Comment by Phil June 2023
  • Hello, For such customization, I suggest using the Header Builder. Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in How do you change the colour of the header? Comment by Phil June 2023
  • Hi, Sorry, but I quite do not understand. Can you explain your issue in more detail, please? Thanks
    in template Comment by Phil June 2023
  • You can also send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum dis…
    in Problem with be builder live Comment by Phil June 2023
  • You can set up two columns in the Style tab. See the following screenshot showing for a better understanding: https://forum.muffingroup.com/betheme/uploads/750/5WZFMMJ8HUC9.png Best regards
    in Compare Products Comment by Phil June 2023
  • Hi, I have passed this to the dev team, and we will take a look at this problem. When I will know anything new, I will let you know. Best regards
    in Update 27.0.9 -> new issue with Query Loops Comment by Phil June 2023
  • I have received a message, but the FTP credentials do not work. Can you ask your designer to resend it, please? Thanks
    in Errors on new update Comment by Phil June 2023
  • Your wraps that contain the elements were set to be hidden on some resolutions. I have activated them, and now everything works. https://forum.muffingroup.com/betheme/uploads/904/8AMZH9NDQXYC.png Best regards
    in Mobile menu Comment by Phil June 2023
  • Login credentials work, but the user you have sent does not have admin rights, and I could not properly check your problem. Please change this user privileges to admin. Thanks
    in Can't Save or Publish Pages Comment by Phil June 2023
  • Hi, The solution on our pre-built websites list is a custom one. To achieve that, you would have to use a third-party plugin or ask your web developer to prepare a solution for you. I cannot recommend any plugin with such functionality, but you can …
    in Page with filter to filter activity cards Comment by Phil June 2023
  • Hello, Can you attach a screenshot showing what you refer to, please? I do not want to misunderstand you. Best regards
    in Bebuilder editor not working Comment by Phil June 2023
  • Hi, Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/building-mobile-headers/ There you will find how to customize your mobile header display in the header builder. Thanks
    in After creating custom header visual on iphone doesn't look good Comment by Phil June 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in Errors on new update Comment by Phil June 2023
  • Hello, Did you try using the Blank page template? If not, please check it. You can set it up in the Page Settings. https://forum.muffingroup.com/betheme/uploads/787/EUF7208W2EFP.png Best regards
    in Landing Page Comment by Phil June 2023
  • Hey, This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-to…
    in slider revolution plugin is broken and impacting website Comment by Phil June 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Error navigating betheme options Comment by Phil June 2023
  • Hi, Are these test environments on the subdomains, or do they follow the staging domain pattern? See the following link: https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/ If yes, these license keys are not considered as &quo…
    in Licenses not appearing in License manager Comment by Phil June 2023
  • Gutenberg is a native WP builder. If you do not want to modify the files to correct that behavior, you can use BeBuilder to see how it works and behaves in our builder. Best regards
    in Videos in Blog Comment by Phil June 2023
  • Hi, This could mean that the theme package was not fully installed. Please download a fresh copy from ThemeForest, and install it. If this will not help, contact your hosting provider, and ask them to look if your server does not block it. Best reg…
    in UI icons and sample images are non existent Comment by Phil June 2023
  • You are using the Blog element, so you must activate filters directly in this element's settings. https://forum.muffingroup.com/betheme/uploads/261/WINYI4U8RC39.png Best regards
    in Filters are not showing for Blogs section Comment by Phil June 2023
  • Hello, 1) Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. 2) You need to edit the sticky version of your header template. https://suppo…
    in I can not add a new page Comment by Phil June 2023
  • It is pretty well explained in the following video tutorials: https://support.muffingroup.com/video-tutorials/dynamic-content-in-the-bebuilder/ https://support.muffingroup.com/video-tutorials/how-to-use-the-loop-builder-introduction/ Did you check t…
    in cannot edit template header or pages Comment by Phil June 2023
  • Hi, Please go to Betheme -> Theme options -> Global -> Advanced, and check if you do not have templates disabled. https://forum.muffingroup.com/betheme/uploads/161/Q61FJWY2ZTTV.png If this option is unchecked, please check it, save theme op…
    in Header not woring Comment by Phil June 2023
  • We have corrected it. You had custom CSS code which caused this issue. https://forum.muffingroup.com/betheme/uploads/538/O5JK90A8QAEF.png It is the first one from my screenshot. Best regards
    in BeBuilder not allowing new elements to be added Comment by Phil June 2023
  • I will pass this info on to the dev team, and we will take a look at this issue on RTL. For now, you can use custom arrows position to switch their places. https://forum.muffingroup.com/betheme/uploads/652/0BMZC87F1E25.png https://forum.muffingroup.…
    in Compare Products Comment by Phil June 2023
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