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Phil

Phil

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Phil
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  • I used your WP dashboard credentials from another topic and corrected it on your website. https://forum.muffingroup.com/betheme/uploads/193/G8PYM2EQ11N9.png I have set up the menu burger margin left to zero and cleared the WP Rocket cache. https://f…
    in Burger Menu Not Displaying on Mobile for Main Page After Possible Theme Update Comment by Phil May 2023
  • Hello, To move your sidebar above the content on mobile-only, you have to use the Custom JS code. Please, follow all of the steps written on this topic on our support center: https://support.muffingroup.com/how-to/how-to-display-sidebar-above-the-co…
    in Woocommerce widget mobile view Comment by Phil May 2023
  • Hi, Sorry, but the link you sent is not working. Are you sure that this URL is correct? Best regards
    in Slider not showing Comment by Phil May 2023
  • Hi, What version of PHP and WP do you have installed? Do you have any plugins active? Best regards
    in Activation Comment by Phil May 2023
  • 1) From the part on the screenshot you attached, I can see that you imported a demo that uses the Header Builder. As I mentioned in my previous message, the logo can be changed either in Theme options or in the header template, and it depends on wha…
    in Change logo Comment by Phil May 2023
  • I am unsure what margins you refer to, but you can set Full width for the header in Betheme -> Theme options -> Header & Subheader -> Header. https://forum.muffingroup.com/betheme/uploads/764/JK2K9IOOTCPD.png Best regards
    in Top header Comment by Phil May 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in Empty Advanced Tabs for Elements / BeBuilder Live&Blocks 27.0.6 Comment by Phil May 2023
  • Hi, Please do not share your license key on the forum, as others can see it. If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed with…
    in deregister purchase code Comment by Phil May 2023
  • You are welcome. Glad we could help. ? Best regards
    in BeBuilder not saving changes Comment by Phil May 2023
  • Hi, I suggest using the Header Builder and putting the download in the Button. https://forum.muffingroup.com/betheme/uploads/130/A12NDG6X87NX.png https://forum.muffingroup.com/betheme/uploads/748/U0SQQ4S9GAD3.png https://support.muffingroup.com/vide…
    in Adding Download Link to Tab Menu Content Comment by Phil May 2023
  • There might be some misconfiguration in the WP Rocket that causes this issue. We recently added support to this plugin, so if you send us your dashboard access, we will take a look at what might be the reason. Best regards
    in Site broken after the latest update Comment by Phil May 2023
  • We have corrected the sticky wrap on your website. Please check it out. Best regards
    in Compare Products Comment by Phil May 2023
  • You are welcome! If I can help with anything else, please let me know. Best regards
    in Update action button Comment by Phil May 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access priv…
    in after update to v27 'edit with bebuilder' causes wordpress to break Comment by Phil May 2023
  • Hi, YOAST Duplicate Post plugins did not "go" anywhere, and you can install it through Betheme -> Plugins. https://forum.muffingroup.com/betheme/uploads/886/MHXRQZ4EOCC0.png https://forum.muffingroup.com/betheme/uploads/150/Q798J0ZHO8K4…
    in duplicate page Comment by Phil May 2023
  • Can you tell me to which CSS you refer to, please? Thanks
    in Rank math SEO Comment by Phil May 2023
  • Hi, Please see the following link: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ There you will find out how to handle this problem. Best regards
    in CSS disappeared - but not in Admin? Comment by Phil May 2023
  • I received your message, but your FTP credentials do not work. Please resend them, but ensure that they are correct. Remember to attach a link to this forum discussion. Best regards
    in Products not showing up when changing filters Comment by Phil May 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, please send us WordPress dashboard access privately thru …
    in Issue in importing the demo theme. Comment by Phil May 2023
  • Your Google Tag Manager code caused this problem. I assume that you copied it from some document that changed characters to emojis. https://forum.muffingroup.com/betheme/uploads/401/IP1FLB905DK4.png When I changed it to "-->" as it shou…
    in Site is not responsive after updating theme Comment by Phil May 2023
  • https://forum.muffingroup.com/betheme/discussion/comment/236493#Comment_236493 I do not manage the mailbox, and there is another person in charge of that who forwards messages to me if they contain a link to the forum discussion (that is why I alway…
    in Compare Products Comment by Phil May 2023
  • Hi, I do not want to misunderstand you. For clarification, you want that the buttons will be part of the navigation menu and not separate elements, right? Are you using the Header Builder of one of the styles from the theme options? Best regards
    in Add/Use buttons in menu element Comment by Phil May 2023
  • Hi, I can see that on a blog, you use Header Builder. If you disable your header template, it will look exactly as on the rest of your website. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in Same Layout on Blogpost than Website Comment by Phil May 2023
  • Hi @michaelwatson91, Sorry, but you are wrong. Firstly there is no bebuilder.js file in theme files, and secondly, the logo is not hardcoded. You can change the logo in theme options or the header template if you use Header Builder. If the links are…
    in Change logo Comment by Phil May 2023
  • I can see that you imported another demo. The main product image was visible when I checked it. https://forum.muffingroup.com/betheme/uploads/126/6XD8SZLKWVLU.png Also doubled image on the cart page is caused by one of your plugins. To find te culpr…
    in The pre-built website style has a serious error, please help me!" ! Comment by Phil May 2023
  • Hello, As you accurately noticed, we do not support this plugin, so we cannot help you with that. You can read on our documentation that in this situation it is best to contact the plugin author. Best regards
    in Polylang issue - page won't publish Comment by Phil May 2023
  • Can you describe how to reproduce these issues, please? I will try replicating them on my environment and pass it to the dev team to correct that. Thanks
    in BeTheme 27.0.4 bug in text editor Comment by Phil May 2023
  • Hi, You can disable it by setting the related posts count to zero in Betheme -> Theme options -> Blog & Portfolio -> Blog. https://forum.muffingroup.com/betheme/uploads/344/HSR4GCYBBSHP.png Best regards
    in Disable Related Posts or change it's appearance? Comment by Phil May 2023
  • Hello! If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingr…
    in Deregistering Theme Comment by Phil May 2023
  • Hi, You gave to burger menu a 100px margin-left, please erase it. https://forum.muffingroup.com/betheme/uploads/469/PUOGCWIMDBYT.png Also, change the width of the burger menu element to inline in Advanced -> Dimensions. https://forum.muffingroup.…
    in Burger Menu Not Displaying on Mobile for Main Page After Possible Theme Update Comment by Phil May 2023
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