Phil
Phil
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- Phil
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Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
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I do not have access to a device with Ventura 13.3.1, but I tested it on Ventura 13.2 with Chrome, and on Windows with Firefox and Chrome, and the content and edits on this page saved correctly. Please try to edit this page in incognito mode and see…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure the page is not under maintenance befo…
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Hello, There is an option for that. It can be found in Betheme -> Theme options -> Blog & Portfolio -> General. https://forum.muffingroup.com/betheme/uploads/255/CWUMCMVWT172.png The location of this option is misleading, but we will co…
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Can you send me which page you want to import, please? Thanks
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Sorry that you felt that my answer was to blame others. The article I sent and the answers there were not created for no reason, and I have already helped other customers with it. Moreover, it is common that some unsupported plugins or poorly config…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, please send us WordPress dashboard access through the con…
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Hi, BeBuilder elements have the option to add IDs to them. https://forum.muffingroup.com/betheme/uploads/147/NDWVHIO2MBSD.png But inline shortcodes do not have this option available. If you would like to see this feature in future updates, please le…
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
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Your favicon extension did not change. https://forum.muffingroup.com/betheme/uploads/860/SAPP4ZDPS12R.png If you have any caching tools enabled, flush the cache and recheck that. Also, ensure that you uploaded the ICO extension. Thanks
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Sorry, my bad. Use this one instead: .portfolio_wrapper .masonry-hover-wrapper .zoom{ display: none; } .portfolio_wrapper .masonry-hover-wrapper .links-wrapper .link i{ display: none; } .portfolio_wrapper .masonry-hover-wrapper .links-wrapper .lin…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Also, please tell me which demo you try to import with single page import? Thanks
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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It is a part of the Shop template. You can edit it in the Templates tab. Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-create-custom-template-for-the-shop/ Best regards
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Hi, Please go to Betheme -> Theme options -> Responsive -> Header, and set some low value to Subheader padding. https://forum.muffingroup.com/betheme/uploads/937/URG2BA9TM8K5.png After that, check if the display is better. Best regards
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Please try to do it through browser incognito mode or another browser. Best regards
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Great to see that you located the culprit. If I can help with anything else, please let me know. Thanks
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This error message means that you do not have enough memory on your server. Contact your hosting provider, and ask to increase it. Thanks
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Hi, This part was made with Slider Revolution, and you need to use this tool to edit it. https://www.sliderrevolution.com/manual/how-to-use-this-manual/ Best regards
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You can leave it as it is, but as this option description says, it might crash some plugins wich load scripts in header, so if you notice any incorrect display and functionality on your website, check this option first. https://forum.muffingroup.com…
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Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
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Hi, Thanks for reporting. I have passed this on to the dev team, and it will be corrected in the upcoming update. Best regards
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We have corrected it on your main website. The culprit was different than on your test domain. This fix will also be implemented in the upcoming update. Sorry for the obstacles. Best regards
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Hi, You are right. I have passed it to the dev team, and we will correct it in the upcoming update. Best regards
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I logged into your dashboard, and the options looked like this for me: https://forum.muffingroup.com/betheme/uploads/745/9X55Z7PTNZFU.png I have wiped them out for you. Please check it out. I do not know why these options did not appear for you, but…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, please send us the WordPress dashboard and FTP access pri…
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In theme options, you have One Color skin selected, and that is why it did not work. I changed it on your website to Custom Skin. https://forum.muffingroup.com/betheme/uploads/945/3TER593PIK0Z.png Best regards
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Hi, You can install/update the bundled plugin from Betheme -> plugins. If the newest version is not available yet, please wait for it. The plugins you buy with the theme are not premium plugins. If you want instant updates, you have to purchase t…
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2) Can you attach a link to this page, please? I need to take a closer look at this. Before you can also see the following video tutorial: https://support.muffingroup.com/video-tutorials/flexbox-positioning-with-bebuilder/ 3) Colors can be changed i…