Phil
Phil
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- Phil
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Sorry, but I could not replicate that, and on all environments where I tested your website, it worked properly. Best regards
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Hello, When you edit the gallery element, do you not see the browse button and an option to upload your media? https://forum.muffingroup.com/betheme/uploads/993/4FM4PZHJB144.png https://forum.muffingroup.com/betheme/uploads/486/XIKO9B6SQCBA.png Can …
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Sorry, your message is still incomplete because you did not attach a link to your website. Can you send it here, please? Thanks
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1) Please clear your browser cache, and check if the problem persists. 2) Extend your CSS code to this: .single-product div.product div.images img:hover, .woocommerce .products .product .image_wrapper:hover img{ filter: grayscale(100%); } 3) There …
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Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/custom-subheader-with-dynamic-data/ Best regards
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1) There is only sorting available from WooCommerce. https://forum.muffingroup.com/betheme/uploads/510/71HN36JX4PQB.png If you want to extend that, you must use an external plugin or modify the files. 2) Please use the following CSS code: .mfn-woo-f…
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Hi, Do you remember the actions you performed when it happened? If yes, please write them down, and I will try reproducing this issue. Are you using plugins we do not support? You can find the supported plugins list in the following link: https://su…
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Hi, Sorry, but I do not understand your request/question in your message regarding Betheme. If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has be…
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Hi, We need to update a tool responsible for single page import for that demo. I will let you know when it will be done. Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, 1) You have the coming soon page active, and I could not check that. Please disable it for a while. 2) You can achieve that with off-canvas sidebar. Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/how-to-…
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Hi, Please go to Betheme -> Theme options -> Global -> Navigation & Share, and disable header arrows. https://forum.muffingroup.com/betheme/uploads/848/20EBRNTOF8SL.png Best regards
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Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
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That is right. After switching from child to parent theme, the display were correct, so the root cause is in the child theme. Sorry for posting the screenshot. I already removed it. Best regards
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Hi, Please try to reupload this image and choose it again in the clients tab. If this will not help, please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#con…
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
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We have corrected it. Please check your website. Thanks
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I created a new page for testing (BeSupport test page) and assigned a header template to it. I noticed that the header template does not assign, so I disabled your child theme, and the display was correct after that. Some of your modifications are t…
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We received your message, and as soon as I know anything, I will let you know. Best regards
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Please download a fresh copy of Bethem from ThemeForest, install it, and check if the problem persists. If this will not help, we will also need your FTP access. You did not attach it in a private message, so you must send another one. Remember to a…
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1) I checked your website, and I do not see the problem from your first screenshot. https://forum.muffingroup.com/betheme/uploads/335/X2DU5ZOJIUXL.png Are there any steps to reproduce it? 2) Please check point 2 from the following link: https://supp…
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Sorry, but I do not understand. Can you explain that greater, please? Thanks
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Then there is no option for that. The smallest zoom boxes can be 1/4. Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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You can change the size of these elements to 1/2. https://forum.muffingroup.com/betheme/uploads/423/B4S7T0W0EHAH.png With responsive editing, you can create a second version with regular images instead of zoom boxes. https://support.muffingroup.com/…
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Sorry, but you sent incomplete data. You only sent RSA key without a hostname or username, and what is most important, you did not attach the WP dashboard access. Please send another message with complete data. Thanks
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The user you sent credentials to does not have admin rights, and I could not properly check your problem. Please change this user's privileges to admin. Thanks
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I have checked your website, and when I tried to create a new page for testing, the JSON error appeared, and it might also be the reason why WPBakery is not working properly. Please, check the following article, and follow the tips from there. https…
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Try the following code: .shop_slider .slider_navigation, .shop_slider .slick-dots{ display: none!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. If this will not work, please send a link to your staging we…