Phil
Phil
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- Phil
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. If this will not help, Hey, Please send us the WordPress dashboard and FTP a…
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Hi, Your child theme is the culprit. After switching from child to parent, the header displays correctly on your website. Best regards
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Hi, Sorry for not answering, somehow I overlooked your message. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will che…
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Hi, If you use standard header layout from the theme options, you can use Transparent style in Betheme -> Theme options -> Header & Subheader -> Header: https://forum.muffingroup.com/betheme/uploads/715/TDEYII8SOMS0.png Or you can activ…
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Please try to run this tool again. If this will not help, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check wh…
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Please disable all plugins except WooCommerce and Elementor, and check if the problem persists. If this will not help, please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://th…
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Unfortunately, the message you attached does not say anything useful. You can recreate the layout in BeBuilder. Using the slider is not mandatory but optional. Best regards
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Hi, Version 1.6.1.1 is really an ancient one, and there were dozens of updates and changes in the meantime. Did you update everything else as well? I mean WordPress, plugins, and PHP. Please always attach a link to your website so we can check it ou…
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We have corrected it on your website. Please check it out. This fix will also be included in the upcoming update. Best regards
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1) You have two live search elements on the same page. In this element, there is information that there can be only one live search per page: https://forum.muffingroup.com/betheme/uploads/404/XF9HS6NNU3ZB.png That is why it does not load any preview…
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You can create a copy of your website on a staging domain with the Duplicator plugin to test it. https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/ https://wordpress.org/plugins/duplicator/ No one else reported such an issue …
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Hi, Please attach a screenshot showing where you are trying to edit the shop archive template. Also, do you have the Pro version of Elementor? Only the Pro version allows creating and editing shop templates, and in our demos, we use only the basic E…
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Hi, After importing the demo did you use the regenerate thumbnails option? It shows in the last step after the demo is successfully imported. If you did not do it, you can still use this option in Betheme -> Tools. https://forum.muffingroup.com/b…
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent, and recheck it. Thanks
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Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
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Hi, What Display trigger do you have in the popup template? https://forum.muffingroup.com/betheme/uploads/741/6CRSPFF27H6A.png Best regards
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Hi, Did you click on the Sticky button and adjust the layout of the sticky header? https://forum.muffingroup.com/betheme/uploads/154/9GTD58ACZWP6.png Best regards
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what the reason might be. Notice! Please attach a link to thi…
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The icon from your panel indicates that you are searching in the plugins area. You must search in the Appearance -> Themes tab: https://forum.muffingroup.com/betheme/uploads/778/MIKJYOPTMCJL.png Best regards
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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No worries, I am happy I could help. Best regards
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Hi, Most of them refer to one of your plugins, only the one from the very top of your screenshot indicates a file in Betheme. This one that refers to our files will be updated in the upcoming update. For the rest of them, you should contact the plug…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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You are using BeBuilder Blocks, in which the preview is limited. If you want to see changes in the BeBuilder view, switch to the Live version. https://forum.muffingroup.com/betheme/uploads/634/WK22ZA1SFFQJ.png Best regards
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Hi, Thank you for your message. Unfortunately, we are unable to diagnose or resolve this issue without direct access to your WordPress dashboard. The Demo Import Failure can be caused by various server-side configurations, memory limits, or database…
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It seems that you incorrectly configured reCAPTCHA for that domain. Please ensure that it is set up as it should be, and then check if the problem persists. https://developers.google.com/recaptcha/docs/settings Best regards
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We have corrected it on your website. Please check it out. This fix will also be included in the upcoming Betheme update. Best regards
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1) Could you please click the "Learn more" link in your security panel next to the warnings for Betheme and Slider Revolution and provide us with the exact descriptions or CVE identification numbers (e.g., CVE-2026-XXXX)? I will forward t…
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It does not seem to be a Betheme issue. When I checked your pages randomly loaded or not, and it did not matter if Betheme was active or if I activated Twenty Twenty-Five. Moreover, the home page did not load at all with any theme active: https://fo…
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Hi, I am sorry, but your issue description does not say much. Please explain your problem in more detail. Thanks