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Phil

Phil

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Phil
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  • I received your private message, but the link you sent does not work: https://forum.muffingroup.com/betheme/uploads/872/QLSBK8EF05LB.png Do not you have any regional limitations set? We are located in Poland. Also, you did not attach FTP access in y…
    in Category images with ACF Comment by Phil July 28
  • I am happy I could help, and that we finally managed to handle this. Best regards
    in New theme won't install Comment by Phil July 28
  • You are right, before we have checked that on the homepage. Now it is corrected when entering from other pages as well. Best regards
    in My ID isn't scrolling to the right spot. Comment by Phil July 28
  • In the General WordPress settings you had URLs misconfigured: https://forum.muffingroup.com/betheme/uploads/628/OB3WRVDOD6DX.png I have corrected that: https://forum.muffingroup.com/betheme/uploads/820/XPP0IKFZELZS.png And the theme update went flaw…
    in New theme won't install Comment by Phil July 28
  • Hi, 1) No, there is no such feature for the slider. 2) If you would like to do it by editing the files, you would have to overwrite the entire function with the image sizes in your child theme. Anyway, as a workaround, you can do the following: go t…
    in Slider Comment by Phil July 27
  • On that page there is a form for the newsletter with styles assigned to it: https://forum.muffingroup.com/betheme/uploads/905/U278PORHU78X.png Because the form in your footer is the same one and shares the same ID, styles are assigned to the footer …
    in One page has a different footer Comment by Phil July 27
  • This is a seciton: https://forum.muffingroup.com/betheme/uploads/706/I9838G08EM9P.png Here you have advanced options: https://forum.muffingroup.com/betheme/uploads/821/GFG49OMM0NK1.png Best regards
    in Responsive Editing in BeBuilder Comment by Phil July 27
  • Hi, Do not confuse Share Box with socials. Instagram does not have a sharing feature, and that is why it is not present. Best regards
    in SHARE element - how to add more social icons? Comment by Phil July 27
  • I am sorry, but we receive many accesses every week, and we do not remember which access is whose. That is why we always ask to send an access along with a link to the forum discussion, so we know where to answer. Thanks
    in Questions about translating theme elements and missing CSS in WPML Comment by Phil July 27
  • Please try again. If you are available now, please send a code. Thanks PS. I do not handle refunds, and regarding this, you should send such a request through the contact form
    in New theme won't install Comment by Phil July 27
  • This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#la…
    in One page has a different footer Comment by Phil July 24
  • Hi, Did you try the CSS update option from Betheme -> Tools? https://forum.muffingroup.com/betheme/uploads/122/1TQGM2DSAU42.png If yes, and it did not work, please send us the WordPress dashboard and FTP access privately through the contact form,…
    in BeBuilder Won't load at all. Comment by Phil July 24
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
    in Questions about translating theme elements and missing CSS in WPML Comment by Phil July 24
  • Hi, Can you provide details, please? What exactly is happening? What steps do you take? Is there any error message? Best regards
    in I am not able to install plugins Comment by Phil July 24
  • We have corrected it on your website, and this fix will be also included in the upcoming update. Best regards
    in My ID isn't scrolling to the right spot. Comment by Phil July 24
  • Hi, Edit the element you want to adjust the font size for, go to the Style tab and click on the Typography option: https://forum.muffingroup.com/betheme/uploads/924/01RQTSAVNJAP.png Best regards
    in Font size in footer template and in dropdowns Comment by Phil July 24
  • Hi, Please try the following CSS code: #mfn-popup-template-543 .mfn-popup-tmpl-content{  margin-left: 40px; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
    in pop-up margin Comment by Phil July 24
  • I went to the place where you told in bluehost panel, but all I see after clicking on "Manage site" is this: https://forum.muffingroup.com/betheme/uploads/259/TQM0YZGCKRUD.png Also, this domain does not work at all: https://forum.muffingro…
    in New theme won't install Comment by Phil July 24
  • Yes, it worked, I'm in. Thanks
    in New theme won't install Comment by Phil July 24
  • Have you received the code? Best regards
    in New theme won't install Comment by Phil July 24
  • I can see that you have a lot of pending updates. Please create a backup of your website and do all updates. Then check if the problem persists, and let me know about the results. Thanks
    in One page has a different footer Comment by Phil July 23
  • We can try tomorrow around 9:30 AM CET. Please share the code here so we will not have to wait until the person who manages the mailbox forwards your message to me. Thanks
    in New theme won't install Comment by Phil July 23
  • Hi, You can use the first method and order elements on mobile with the order option. Please see the following video tutorial: https://support.muffingroup.com/video-tutorials/order-on-mobile/ Best regards
    in Align elements Comment by Phil July 23
  • Hi, There is no option for that at the moment. If you would like to see this feature in future updates, please let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
    in Tabber Element Comment by Phil July 23
  • Hey, Please go to Betheme -> System status and check if your server meets theme requirements. Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muf…
    in Pre-built websites import failure. Comment by Phil July 23
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to…
    in My ID isn't scrolling to the right spot. Comment by Phil July 23
  • Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You can …
    in product image in template Comment by Phil July 23
  • The following script conflicts with our animations: https://forum.muffingroup.com/betheme/uploads/902/4XW79YQ4GT3O.png When I temporarily removed it, animations started working properly. Now you can do one of these things: a) Contact the author of t…
    in Animation problem Comment by Phil July 22
  • I noticed that you do not have the newest version of Betheme installed. I updated it, purged the cache, and the cart page works properly. Please check it out now. Best regards
    in Empty Shopping cart page displaying even thought the shopping cart is not empty Comment by Phil July 22
  • Without having access, it is impossible to tell what the reason could be. Did you try purging the cache? Best regards
    in Not same in Mozilla Fox and Chrome Comment by Phil July 22
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