Phil
Phil
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- Phil
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Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
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We need to take a closer look at why icons do not show on the list, and I will let you know when we find the root cause. However, if you put the icon name in the icon field, they will work, so if you want to use them, please, copy their name from th…
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I received your private message with a link to your website, so there was no need of sending it here as well. However, we need to take a closer look at it. Please send us WordPress dashboard access and FTP through the contact form, and we will check…
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Please, check the following video tutorials: https://support.muffingroup.com/video-tutorials/how-to-set-up-off-canvas-sidebar-for-shop/ https://support.muffingroup.com/video-tutorials/how-to-use-woocommerce-attribute-swatches/ Thanks
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Hello, Please, check the following link: https://support.muffingroup.com/faq/why-muffin-builder-content-does-not-save/ There you will find out how to handle this problem. Thanks
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Hi, You can find those images and their licenses here: https://www.flickr.com/photos/22746515@N02/ https://www.flickr.com/photos/grand_canyon_nps/ https://www.flickr.com/photos/mypubliclands/ https://www.flickr.com/photos/x1klima/ http://photodune.n…
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The product you sent no longer exists, so I created a new one for a test with the same attributes, but the problem was not present there. https://forum.muffingroup.com/betheme/uploads/678/XB27UGHU8UL2.png Are there any extra steps to reproduce that?…
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We have checked your FTP, and the folder that should contain icons is empty. It means that your server blocks it. You should contact your hosting provider and ask them to look into your server logs to find out why these icons are blocked to resolve …
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A CSS code is executed before CSS from the BeBuilder and overwrites it. I have enabled an option in Theme option -> Performance to load BeBuilder styles inline in the header, and the display is correct. https://forum.muffingroup.com/betheme/uploa…
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You can select the product templates directly while you edit products. https://forum.muffingroup.com/betheme/uploads/165/07SBFLQ61WGE.png Best regards
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Forum does not have the option to send private messages. The only option is through the contact form available on the Envato. Best regards
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Using images with the exact resolution or size ratio would be best. It is hard to control images when all of them are different. Best regards
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Sorry, but unfortunately, I still do not understand. The candle category already displays this button there. https://forum.muffingroup.com/betheme/uploads/083/NNK53PQK29AH.png Can you explain that
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you send all of the req…
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Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you send all the required inf…
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We have corrected that on your website. Please, check it out. Thanks
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Please, use the following CSS code: .woocommerce .products .product .image_links .add_to_cart_button{ display: none!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Thanks
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I do not know how this version was modified, but all page content, media, posts, etc., is stored in the database, so nothing should be lost. If you are afraid of losing anything, I suggest creating a backup with the Duplicator plugin before uploadin…
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On the home page, there are two sections. One is visible on a desktop with video, and one is visible on a tablet and mobile with a static image. https://forum.muffingroup.com/betheme/uploads/096/H67YTNFTBRD3.png https://forum.muffingroup.com/betheme…
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Hi, Please, check the following link: https://support.muffingroup.com/faq/how-to-remove-buy-now-button/ There you will find out how to remove this button. Thanks
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
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Hi, Can you attach screenshots showing your settings and your problem, please? It will help us to understand what the problem is. Thanks
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Hi, Please, check the following link: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ There you will find out how to handle this problem. Thanks
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Hi, I have checked your website in the regular tab on the browser, and I did not see this problem, but when I checked it in incognito mode, it was present. I noticed you have an error about mixed content in the browser console. Your htaccess can red…
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Hi, Please, do not create duplicate posts. I will answer you in the first one you created. Thanks
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Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
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The root cause is your child theme. When I switched to parent, the menu worked correctly. https://forum.muffingroup.com/betheme/uploads/691/35BQ6UN33SZ3.png Best regards
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The version of Betheme you have installed on your website was pirated. Please, download the newest package from ThemeForest, and you will be able to register it without any problems. https://support.muffingroup.com/documentation/installation-updates…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…