Phil
Phil
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- Phil
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hi, If this addon offers a shortcode for the gallery, there is a possibility that you could use it in a template, but I do not know what addon it is and how it works. You can use Elementor with our theme, but we do not recommend mixing these two bui…
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1) Please, attach a screenshot showing what you refer to. Unfortunately, I do not know what I should look at. 2) You placed <p> tag after the acceptance shortcode, so the text went to another line. I have moved this tag, so it contains the sho…
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Hey @Spineenweb , Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Great to see that. Please, let me know if I can help with anything else. Thanks
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Hi, Please, go to Betheme -> Theme options -> Shop -> Product list, disable the Infinite Load option, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/039/Z3PL5MYZ60TU.png Thanks
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We are currently working on rebuilding BeBuilder Blocks and adding a list of available dynamic data. I cannot tell you the estimated time when they will be available but I hope they will be available soon. Best regards
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Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
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Good to see that you manage to resolve that. Always happy to help, so if you have any additional questions or problems, feel free to ask. Thanks
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Please send us FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussion. Sending inco…
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I logged into your dashboard and played a little with that, and it seems that everything works correctly now. I checked that on iPhone 12 and Huawei P30 Pro, and the image displays correctly, but I need you to confirm that. Thanks
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Image ratio refers only to the product list and does not influence a single product. Our pre-built websites use images with the exact resolution to prevent such displays. Best regards
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A basic version of Elementor is pretty limited in that case. You can use the following CSS code, so all images will display with the same height: .shop_slider_ul .slick-slide .hover_box a img{ max-height: 220px; width: auto } Put it in Betheme -&g…
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The font family selected for that menu was Assistant, not Poppins. https://forum.muffingroup.com/betheme/uploads/399/H7CHAN2OAZWD.png I have changed it for you to Poppins. Best regards
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You showed a Shop slider element, and I talked about the query loops. Please, check the links I sent in my previous message. Thanks
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We will have to look into the files to inspect that, and I need you to send another message with your FTP access. Remember to attach a link to this forum discussion. Thanks
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The easiest way will be to restore a backup of your whole website, create a copy with the duplicator plugin on a staging domain, update Slider Revolution on the main domain then, and export sliders from the staging domain manually. https://wordpress…
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I have checked your product, and the display looks correct. https://forum.muffingroup.com/betheme/uploads/756/1JIPPUD2915J.png Did you handle this in the meantime? Best regards
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Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…
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The image ratio you set up in the WP customizer affects only archive pages and does not affect the builder's elements. Instead, you can use the query loop and create your own slider with the image size you set in the settings. https://support.muffin…
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You can open BeBuilder, add a Column Text element, add Dynamic data you want to use, and copy it from there. https://forum.muffingroup.com/betheme/uploads/362/JMPI68NJCBP0.png Best regards
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Can you show a screenshot pointing video that does not work, please? I have checked your website on iPad Pro 12.9, and all videos worked correctly. Best regards
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1) You have low max input vars and max input time values set on your server. https://forum.muffingroup.com/betheme/uploads/635/WFUA1M3NBYBY.png Please, contact your hosting provider, and ask to increase them: max input time to at least 180 max input…
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Please, check the following link. There you will find instructions about improving your website's loading time. https://support.muffingroup.com/how-to/how-to-speed-up-my-site/ Following the tips mentioned in this guide should make your website faste…
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@8web, Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check it. Notice! Please attach a link to this forum discussion. Thanks
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Hi, Are you maybe using the Wordfance plugin? If yes, please, head to the following topic: https://forum.muffingroup.com/betheme/discussion/67006/updates-not-saving-error#latest There you will find out how to resolve that. If you are not using this …
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Hi, Errors 500 are related to the server. Did you contact your server administrator regarding this? If not, please, do that. Ask to look at the server logs to determine what is causing this issue, and to resolve it if possible. If they find that the…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…