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Phil

Phil

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Phil
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  • Hi, You can see that this issue is about connection timeout. It is about the hosting provider. He should recognize and amend this issue by looking at the error message. Please read these related links: https://github.com/anhskohbo/no-captcha/issues/…
    in License not working! Comment by Phil February 2023
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…
    in After update: There was a critical error on your website. Comment by Phil February 2023
  • Hi, You have two sections, one visible on mobile and one on a desktop view, but both of them contain elements with the same ID. https://forum.muffingroup.com/betheme/uploads/263/BKT358HG23QR.png Each ID should be unique (even when using the hide sec…
    in Anchor Comment by Phil February 2023
  • Hello, Please go to Settings -> Permalinks, and if you have the Permalink structure set to Plain, change it to any other. https://forum.muffingroup.com/betheme/uploads/756/6DIY7HPJLZK4.png If it is set to a structure other than Plain, resave this…
    in BeBuilder – Template pages do not load (404) Comment by Phil February 2023
  • Hi, Please, check the following link: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ There you will find out how to handle that. Best regards
    in vivatrans.lt Comment by Phil February 2023
  • Your server does not have gzdecode() function enabled. Please, contact your server administrator, and ask to activate it. Best regards
    in betheme unable to install demo interior6 Comment by Phil February 2023
  • Do you have any caching plugins enabled on your website or caching tools on your server? If yes, please, disable them. Also, the user you sent credentials to does not have admin rights. Please, change its privileges to admin. Thanks
    in equal heights style options on sections NOT available Comment by Phil February 2023
  • As you added a link to this forum discussion, I received your login credentials from the person who manages the mailbox. We have corrected that on your website. Please, check it. Thanks
    in don't load sections in theme options Comment by Phil February 2023
  • Do you have the admin URL changed? I tried wp-admin and wp-login, but it is not working. https://forum.muffingroup.com/betheme/uploads/642/31R5X8TZN9HE.png Best regards
    in The builder doesn't load anymore Comment by Phil February 2023
  • There is no setting to add these at the moment. However, you can achieve that with custom CSS. Please, see the following topic: https://forum.muffingroup.com/betheme/discussion/67038/about-mobile-menu-social-icons#latest Thanks
    in Header Settings not working Comment by Phil February 2023
  • Thank you, and I am glad I could help. If I can help with anything else, please, let me know. Thanks
    in Burger menu doesn't work Comment by Phil February 2023
  • Hi, There is no setting to have the menu opened from the top like on the demo you sent, with the Header builder. In the header builder, you can only have the Side Slide menu and style it. If you learn more about styling mobile menu, please, check th…
    in Menu mobile Comment by Phil February 2023
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. However, in Betheme, the favicon option is placed in Betheme -> Theme options…
    in Set a favicon. Appearance>customize is disappeared! Comment by Phil February 2023
  • Hi, 1) Currently, it is not possible to have such functionality. However, we are currently working on that feature, and we are on the final straight to finishing it. It should be out in the upcoming updates, but I cannot know when it will be exactly…
    in [Need urgent advise] How to make a Dynamic Mega Menu Comment by Phil February 2023
  • We corrected that as well. Please, check that. Please do not update Betheme to version 26.7.2 for now because it does not include this fix, and an update would erase it. It will probably be included in the next update, but I suggest following our ch…
    in BeBuilder not loading Comment by Phil February 2023
  • Hi, Please, check the following link: https://support.muffingroup.com/faq/pclzip_err_bad_format-10-error/ There you will find how to handle that. Thanks
    in Update Comment by Phil February 2023
  • Hi, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Not saving changes/deleting my edits Comment by Phil February 2023
  • You need to open your header template, and you will see this option on the left panel. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Thanks
    in How to add space between top menu and single page post? Comment by Phil February 2023
  • Hi, Your header must have Position set to Absolute and Body offset set to No. You can select that in Header Options. https://forum.muffingroup.com/betheme/uploads/423/NW3VRK5AWGFA.png The header background should be empty because, by default, it is …
    in How to set the menu transparent at the top and solid when scoll down in Head Builder(sticky menu) Comment by Phil February 2023
  • Hi, Did you set up the main portfolio page? Please, check the following video tutorial on how to do that, and ensure you have portfolio page created and assigned: https://support.muffingroup.com/video-tutorials/how-to-set-up-the-blog-and-portfolio-p…
    in Why my website can NOT auto Generate category page? Comment by Phil February 2023
  • Yes, please, send me your dashboard access, and I will take a look at this if sticky is disabled. Please attach a link to this forum discussion, so we will know what the credentials are for. Thanks
    in Main logo remains visible under mobile sticky header Comment by Phil February 2023
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Website does not load theme Comment by Phil February 2023
  • Hi, Please, use the following CSS code: #Top_bar .menu > li.submenu > a:not(.menu-toggle)::after{    border-top-color: #fff!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Thanks
    in More a CSS question in customization Comment by Phil February 2023
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Sliders (nor Revolution Sliders) aren't visible in the menu Comment by Phil February 2023
  • Hi, In the Video ID field, you put only ID without any parameters, so you should remove the text you highlighted. You should put "rel=0" to the Parameters field, as you did, but remove the question mark, and it should work. Best regards
    in Hide related videos Youtube Comment by Phil February 2023
  • Please, try the following CSS code: #Top_bar .menu_wrapper{    background-color: #e5c93a; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Thanks
    in Color background on menu Comment by Phil February 2023
  • Can you explain that greater, please? The button shows on a mobile display. https://forum.muffingroup.com/betheme/uploads/486/XU7ZC65FBSVQ.png Best regards
    in Header Settings not working Comment by Phil February 2023
  • Hi, Please, go to Betheme -> Theme options -> Shop -> General, and set the Sticky shop menu option to Hide. https://forum.muffingroup.com/betheme/uploads/183/01XAA3R0EJ45.png Thanks
    in How can I hide this interior menu that appears to me is this mobile page. Comment by Phil February 2023
  • Hi, There are many types of featured images in the theme. Here are instructions for changing them: To change the size of the images used in the portfolio/blog, please navigate to theme options -> blog & portfolio -> featured image. Notice!…
    in Blog Images Comment by Phil February 2023
  • Glad I could help and explain that. If you have other questions, feel free to ask. Best regards
    in Recently added photos are not showing on mobile Comment by Phil February 2023
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