Phil

The second FTP you sent was not working either, but we managed to fix it another way. Please, check your website. Best regards

in Account menu not translated Comment by Phil January 2023

Hi, Please go to Betheme -> Theme options -> Responsive -> Header, and check Sticky header options for mobile and tablet. https://forum.muffingroup.com/betheme/uploads/412/S3559T35TB49.png https://forum.muffingroup.com/betheme/uploads/723/F…

in Sticky header on mobile and iPad Comment by Phil January 2023

Hi, 1) Some of these settings are deprecated. You can learn more about this in the following link: https://support.muffingroup.com/faq/what-deprecated-in-the-bebuilder-means/ 2) To check this: https://forum.muffingroup.com/betheme/uploads/491/MZPOMW…

in Wrap settings Comment by Phil January 2023

Now login credentials work, but the account you have sent does not have admin rights, and I could not check anything. Please, change this user privileges to admin. Thanks

in Not sure how to get this to work like the theme I imported Comment by Phil January 2023

Hi, A recent WPBakery update occurred with many bugs, and we are holding this plugin update until they fix all of these bugs. It is just a builder like BeBuilder or Elementor, so if you do not use it, you can delete this plugin completely from your …

in WP Bakery Page builder Comment by Phil January 2023

Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to th…

in "Cache fonts local" does not work Comment by Phil January 2023

Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks

in Cannot add client image Comment by Phil January 2023

Now the preview should work correctly. Please, check it now. Best regards

in can't translate "Procced to checkout" button and text from dropdown menu Comment by Phil January 2023

When I opened your website, the header was not assigned to the entire site, so I assigned it, and it displays correctly on your website. Also, header editing should work correctly now. Please, check that. If you will not be able to edit it, please, …

in Custom Header Comment by Phil January 2023

Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this fo…

in Updates won't save Comment by Phil January 2023

Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure that the page is not under maintenance…

in Change background color side menu Comment by Phil January 2023

Hi, I tried both passwords, but neither of them is working. Are you sure that they are correct? Best regards

in Home-Link on Website-Logo not working Comment by Phil January 2023

Hi, Please, edit this page, open Column Text element options with that contact form, and in the Style tab set the text color. https://forum.muffingroup.com/betheme/uploads/656/EPTMTLYX0X4A.png Thanks

in Contact form colors Comment by Phil January 2023

Hi, So with your trick is it working correctly? I will pass this info on to the dev team, and we will take a closer look at it. Best regards

in How to make "island" header? Comment by Phil January 2023

Hi, Unfortunately, there is no option to achieve that. I can only suggest checking if the display is better with other Slider styles. https://forum.muffingroup.com/betheme/uploads/065/TH3RZBHSSA0J.png Best regards

in Make Slider Bigger Comment by Phil January 2023

Some of your plugins and Betheme do not have the newest version. Please, update them all and check if the problem persists. If this will not help, please, let me know, and we will take a closer look at it. Best regards

in Products Bebuilder update wants a very long time Comment by Phil January 2023

Hi, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to thi…

in template obsolete Comment by Phil January 2023

Hi, The last update of WPBakery occurred with many bugs. This update was released on 14th October 2022, and since then, they did not fix them. We hold the update of this plugin until they resolve all the issues. Best regards

in Section hidden Comment by Phil January 2023

I tried to log in with the credentials you sent previously, but they are not working anymore. Please, send the WP dashboard and FTP access again through a contact form, as you did previously. Remember to attach a link to this forum discussion. Best…

in Mansory Hover Details - Gap Comment by Phil January 2023

Hello, If the links are still pointing to the old domain after the transfer of your website, please use this plugin. http://muffingroup.com/plugins/mfn-migrate-cb.zip It will help you change all of the URLs in the BeBuilder and Theme Options at once…

in image don't show up after SSL conversion Comment by Phil January 2023

Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), our help will be limited. You will have to contact us when the page is online. Also, please ensure that the page is not under maintenance befo…

in Header Settings not working Comment by Phil January 2023

I meant to reinstall only the plugin, not the whole theme. Uninstall it through the Plugins tab, and install it again through Betheme -> Plugins. https://forum.muffingroup.com/betheme/uploads/597/CLH5M1BSA0DX.png https://forum.muffingroup.com/bet…

in Error Message Comment by Phil January 2023

Hi, If you already installed WP on your local host, installation can proceed like on a regular website. https://support.muffingroup.com/documentation/installation-updates/ And yes, you should enter your license code to have access to the theme optio…

in lunch the theme on localhost Comment by Phil January 2023

Hi, Please, check the following link: https://support.muffingroup.com/how-to/how-to-fix-the-link-you-followed-has-expired-error/ There you will find tips to resolve that problem. Best regards

in Unable to install after purchase. Wordpress states "The link you followed has expired" Comment by Phil January 2023

Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks

in Top Navigation not displaying properly Comment by Phil January 2023