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Phil

Phil

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Phil
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  • Hi, With what configuration does the product image disappear? Do you use an additional plugin for product options? If yes, can you tell me the name of this plugin, please? Best regards
    in product image in template Comment by Phil July 22
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to thi…
    in Animation problem Comment by Phil July 22
  • I received a new private message from you and credentials still does not work: https://forum.muffingroup.com/betheme/uploads/123/YX0T7LGBHRAM.png By the way, you did not refer to this message: https://forum.muffingroup.com/betheme/discussion/comment…
    in New theme won't install Comment by Phil July 22
  • Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to thi…
    in Empty Shopping cart page displaying even thought the shopping cart is not empty Comment by Phil July 22
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Animation problem Comment by Phil July 22
  • Hi, This ID is doubled on this page: https://forum.muffingroup.com/betheme/uploads/096/L8WTVH6WHLBG.png That is why the scroll does not work properly. Please remove one of these IDs. Thanks
    in My ID isn't scrolling to the right spot. Comment by Phil July 22
  • We cannot recommend any plugins other than the ones we support. You can find the list on this page: https://support.muffingroup.com/documentation/bundled-plugins/#compatibility Thanks
    in videos dynamically retrived from YT Comment by Phil July 22
  • Hello, Please turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to the parent theme and recheck it. Thanks
    in Portfolio - masonry minimal spacing on items load inconsistently Comment by Phil July 22
  • Please check it out now. I have switched from Header Creative to Classic in the theme options, and the sidebar template started to work properly. https://forum.muffingroup.com/betheme/uploads/668/RMIFIEUGAHCJ.png I reported this bug to the dev team,…
    in Displaying Items in the Sidebar Menu Template Comment by Phil July 22
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Not same in Mozilla Fox and Chrome Comment by Phil July 21
  • Hi, I am happy to see that you handled it. If you have any other questions or problems, feel free to ask. Best regards
    in Buttons without spacing next to each other Comment by Phil July 21
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Closing gap between two elements Comment by Phil July 21
  • Hi, There is no feature allowing to pull videos from YouTube, unfortunately. Best regards
    in videos dynamically retrived from YT Comment by Phil July 21
  • I am glad I could help. If you have any other questions or problems, feel free to ask. Best regards
    in [Bug] GDPR 2.0 tab colours cannot be changed Comment by Phil July 21
  • Hello, 1) Filter element titles should be translatable by translating the shop template. https://forum.muffingroup.com/betheme/uploads/351/DF8KU3Q3GDVB.png Note that after translating the template, you should edit the translated version and click th…
    in Questions about translating theme elements and missing CSS in WPML Comment by Phil July 21
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in I am on Version 6.7.58 but it is using SR7 Comment by Phil July 21
  • Hi, Can you attach screenshots showing your issue, please? Thanks
    in Website is broken on the front-end Comment by Phil July 21
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in menu all page in smartphone Comment by Phil July 21
  • I did not see categories in your filters, so I added them at the end and it looked like this: https://forum.muffingroup.com/betheme/uploads/388/02JJB8KRCSBE.png Please check it out by yourself, as the last update corrected this. Best regards
    in Product category filter hides parent categories Comment by Phil July 21
  • You can try to temporarily switch to different directories, create appropriate translations, and then go back to the different domains. Best regards
    in Loading bebuilder Comment by Phil July 17
  • Please change it to different directories, because when other languages are in different domains, the iframe cannot load. Best regards
    in Loading bebuilder Comment by Phil July 17
  • Hi, Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.  Thanks
    in I can't log in to BeTheme Comment by Phil July 16
  • Hey, Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link t…
    in Displaying Items in the Sidebar Menu Template Comment by Phil July 16
  • I tried again, but after inserting your credentials, I still received this: https://forum.muffingroup.com/betheme/uploads/385/BSB9Y9I75D8O.png Also, regarding registration, in your private message, you mentioned the domain be-test.elizabethgraphicde…
    in New theme won't install Comment by Phil July 16
  • Hi, In your WPML settings, did you set the languages URL format to be a different domain, different directories, or a parameter? https://forum.muffingroup.com/betheme/uploads/980/1JVKKNQZ4MZ8.png Best regards
    in Loading bebuilder Comment by Phil July 16
  • Please edit the section and go to Advanced -> Responsive: https://forum.muffingroup.com/betheme/uploads/674/LLVS5YHGKDXG.png There you can control visibility. Best regards
    in Responsive Editing in BeBuilder Comment by Phil July 15
  • For the YT video, you must put the video ID in the appropriate field: https://forum.muffingroup.com/betheme/uploads/986/B3A9MTU3FCPK.png Then, in the field below, you must add the parameters you need. So if you want the video to autoplay without con…
    in VIdeo as background Comment by Phil July 15
  • This fix will be added in the upcoming update, so you do not have to worry about it. Best regards
    in Fatal error on tag archives — mfn_addons_ID('popup') / “Illegal offset type” Comment by Phil July 15
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom code, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You …
    in Huge headers and broken forms after installing PayPhone plugin Comment by Phil July 15
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in pop-up scrollbar Comment by Phil July 15
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