Phil
Phil
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- Phil
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure that the page is not under maintenance…
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In that case, you should restore the backup. If you do not have any, you would have to contact your hosting provider, as hosting usually stores the websites' backups. Best regards
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Hey, This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-thi…
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I do not see an action bar on your website. Can you attach a screenshot showing what you refer to, please? Thanks
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1) Can you please check if the same thing happens with another theme? You can check it with Twenty Twenty, for example. If the problem persists with another theme, you will have to contact Contact form 7 support. 2) We have fixed that on your websit…
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Hello, It all depends on different aspects, and I cannot suggest an image size I can suggest. You need to test with different resolutions which will suit your website best. Best regards
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Hello, I have passed this info to the dev team. For now, please, use the following CSS code: #Header #menu > ul > li.current-menu-item > a, #Header #menu > ul > li.current_page_item > a{ background-color: transparent!important;…
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Hi, Please, check the following link, where you will find an explanation of how to handle it: https://support.muffingroup.com/faq/why-muffin-builder-content-does-not-save/ Best regards
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For that, I suggest using the Header Builder: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ With it, you can easily customize your header as you described. Best regards
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
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Hello, You can create a second section, and with the Responsive visibility option, hide it on the desktop, and the current one you have hide on tablet view. Thanks to that, you will be able to customize the tablet view however you want. Best regards
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It displays for me. https://forum.muffingroup.com/betheme/uploads/521/O5COAG2X34TN.png Did you try clearing your browser cache? Best regards
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
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It is corrected on your website. Please, check that. Best regards
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Hello, I have activated another theme (Twenty Twenty) on your website for testing, and the same happens. It means that it is not Betheme related issue. I suggest deactivating all the plugins you have to check if one of them does not cause this probl…
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Hi @genium1, We provide only an empty, not modified child theme package prepared for further user customization. On our documentation, you can read the following: Child theme support policy Using a child theme usually means that you want to modify t…
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1) I did not find any .mo/.po file in your FTP, and the additional information text comes from WooCommerce. Please, check the following link: https://woocommerce.com/document/woocommerce-localization/ 2) We keep investigating this. Best regards
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I have added the images again on your website, and they do not disappear after I make any changes. Are there any extra steps to reproduce this issue? Best regards
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Replace the previous code with this one: .portfolio-item .hover-desc .entry-title{ word-break: break-word; hyphens: auto; } Thanks
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In your theme options, I have put the CSS code changing display. Please, check if the cart looks like what you wanted. Best regards
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Hello, For that, you need to contact your server administrator. Best regards
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I tried to replicate this problem to locate what is the root cause by creating a new product and adding some content to it, but it did not work. Can you point me to what more can I do so it happens, please? Thanks
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It is fixed on your website. Please, check that. Best regards
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Please, check the theme-shortcodes.php file. Best regards
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Such a display will be much easier to achieve with the Slider Revolution. You can even download and customize Slider from the Marketing2 demo, which has this effect. https://support.muffingroup.com/video-tutorials/how-to-import-pre-built-slider-revo…
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Hello, Sorry, but we cannot send it. There is only one option to download the most current version of ThemeForest. Best regards
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Hello, 1) It was fixed in the newest version. Please, update your Betheme. 2) Please go to Betheme -> Theme options -> Header & Subheader -> Header, and change the height value to zero. https://forum.muffingroup.com/betheme/uploads/133/…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please ensure that the page is not under maintenance…
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Hello, Please, go to Betheme -> Theme options -> Global -> Advanced, and check if you do not have Templates disabled. https://forum.muffingroup.com/betheme/uploads/343/NMDL6A15XOKG.png If they are active, please send us WordPress dashboard …
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Sorry, but I do not understand. Can you tell me what you refer to, please? Thanks