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Phil

Phil

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Phil
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  • Hi, Do you mean the slider at the top of your website? Can you check if the same thing happens when you switch to another theme like Twenty Twenty? With another theme, you will have to put the slider in the Gutenberg content. Best regards
    in Transition Lag between last slider and first Comment by Phil December 2022
  • Hi, You should restore the field named betheme in table wp_options. It should have serialized table and look like this: https://forum.muffingroup.com/betheme/uploads/827/W2HNNQKE881E.png Best regards
    in Site hacked, restore BeTheme Options Comment by Phil December 2022
  • Hi, Your server is running out of memory. In this message, you can read that you have only 40MB avaiable. You should increase that. https://wordpress.stackexchange.com/questions/352882/fatal-error-allowed-memory-size-of-41943040-bytes-exhausted-trie…
    in E-ERROR in class-mfn-builder.php Comment by Phil December 2022
  • Your Betheme was not up-to-date, so I updated it. I deactivated plugins not required for that demo, and after these operations, the installation worked correctly. I also noticed that your server does not meet the requirements. To prevent possible pr…
    in Unable to install Demo Theme Comment by Phil December 2022
  • The code you placed in a column broke the layout. https://forum.muffingroup.com/betheme/uploads/531/3UEKJFZAE5I2.png There was a closed but unopened <div> tag. After correcting that, the layout displays properly. Best regards
    in Footer Templates bug with 1/6 columns Comment by Phil December 2022
  • Hi, Betheme does not remove anything by itself. Can you describe the steps you proceeded with in more detail, please? Do you have a backup of your website? If not, I suggest contacting your hosting provider and asking if they have any. Best regards
    in Content has disappeared Comment by Phil December 2022
  • Empty spaces in the CSS code caused it was not working. I have removed them, and now the CSS works correctly. Best regards
    in product list prices Comment by Phil December 2022
  • Please, try to migrate your website with the Duplicator plugin. https://wordpress.org/plugins/duplicator/ We used this tool many times and never had problems with it. Best regards
    in vassilis_stavropoulos Comment by Phil December 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and I will check what I can suggest you. Notice! Please attach a link to this forum discussion.…
    in Team photo should reach from the middle to the right edge on the PC Comment by Phil December 2022
  • Hi, Please go to Settings -> Permalinks, and if you have the Permalink structure set to Plain, change it to any other. https://forum.muffingroup.com/betheme/uploads/025/JLCK7M7W4KZP.png If it is set to a structure other than Plain, resave this s…
    in When trying to edit footer template error pops out. Comment by Phil December 2022
  • The fonts are downloaded to your server, and everything seems to work fine now. Please, check that. Best regards
    in Local Fonts Error Comment by Phil December 2022
  • One of your plugins causes it. I have disabled plugins we do not support, and the problem is gone. Please, disable them one by one to see which is the root cause. Best regards
    in Issue in Faqs section Comment by Phil December 2022
  • You are using the Elementor tabs, which have their own styles. You need to use the Be Tabs. https://forum.muffingroup.com/betheme/uploads/141/QQ00V2T9XDMS.png Best regards
    in Underline Tab Comment by Phil December 2022
  • 1) I have passed it to the dev team, and we will implement that in future updates. 2) I do not know why PageSpeed sees an error there because the construction is correct. https://forum.muffingroup.com/betheme/uploads/938/6KY9D9XXOCAL.png 3) Regardin…
    in Theme optimization for better Google score / Accessibility Comment by Phil December 2022
  • If you do not have your license key displayed there, it means that the license is not used anywhere, and you should be able to register it in Betheme -> Dashboard. Does it now work for you when you register it there? What error messages do you ge…
    in Purchase code not working Comment by Phil December 2022
  • Hi, What you ask for requires file customization, which is not allowed in reference to the Item Support Policy. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer.…
    in Sidebar on custom content types Comment by Phil December 2022
  • Can I help you with anything else? Best regards
    in Categories not working Comment by Phil December 2022
  • Please, edit these Pricing Items, remove the class from Advanced -> Custom, and set the box shadow in the border tab. https://forum.muffingroup.com/betheme/uploads/919/4CGOD0ATRR7B.png https://forum.muffingroup.com/betheme/uploads/260/ALFUZKH61VO…
    in Pre-build websites differ from demos - solved Comment by Phil December 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Can't update page Comment by Phil December 2022
  • Hi, Can you tell me how did you migrate your website? Did you use some plugin for that? Best regards
    in vassilis_stavropoulos Comment by Phil December 2022
  • You are using a header made with the Header Builder. You need to add a search manually there. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in Default search with mega menu Comment by Phil December 2022
  • Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Changes doesnt work Comment by Phil December 2022
  • Hi, Please, check the following article: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ There you will find a possible reason and solution for that problem. If this will not help, please, attach screens…
    in Changes in preview and bebuilder not being published. Comment by Phil December 2022
  • Hi, This logo is placed in a header template. You need to edit it with the Header Builder. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in Where to change logo in prebuilt theme? Comment by Phil December 2022
  • I have set it up for your header, and everything works correctly. Please, check that. https://forum.muffingroup.com/betheme/uploads/628/6JEOZ7Z2VZ3Q.png https://forum.muffingroup.com/betheme/uploads/359/FPBH3M00NWMG.png https://forum.muffingroup.com…
    in Help Setting Mobile Breakpoint Comment by Phil December 2022
  • Glad I could help. ? If you have any other questions feel free to ask. Best regards
    in text color Comment by Phil December 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Ensure you send all the required inf…
    in Unable to install Demo Theme Comment by Phil December 2022
  • These buttons are translated automatically by WooCommerce, and we do not have an impact on them. If you would like to change them, you would have to modify the WooCommerc files, but we do not provide help with such customization. Best regards
    in Cart options for quick sales Comment by Phil December 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason. Notice! Please attach a link to this forum discussi…
    in Footer Templates bug with 1/6 columns Comment by Phil December 2022
  • The excerpt length works only for the content from Gutenberg. The excerpt in the field on the right panel is not limited. Best regards
    in Missing auto excerpt Comment by Phil December 2022
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