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Phil

Phil

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Phil
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  • Hello, Good to hear that you manage to solve that. However, can you tell me what version of WP and Betheme did you have when this issue occurred, please? Thanks
    in Error while importing data Comment by Phil November 2022
  • Hello, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/wordpress-6-1-update-issue/ There you will find out how to resolve that problem. Thanks
    in Error while creating template for Mega Menu Comment by Phil November 2022
  • Hi, This could mean that your betheme package could not be fully installed. Please download the newest package from ThemeForest, install it on your website, and check if the icons appear. Also, please check the browser console (F12), and see if you …
    in The lack of icon in Social Media Comment by Phil November 2022
  • Breadcrumbs as a builder item can be placed only in the Single Product templates currently. If you would like to see this item on pages too, please, let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-sugges…
    in Header Templates not showing after update Comment by Phil November 2022
  • Hi @Oceans247, Please, do not create duplicate comments on the forum. I will answer you in the discussion you created. https://forum.muffingroup.com/betheme/discussion/66056/content-block-background-image-not-showing-in-live-site-but-does-in-editor-…
    in Background Image Not Displaying Comment by Phil November 2022
  • Hello, Please, check the following link: https://support.muffingroup.com/faq/server-error-503-service-temporarily-unavailable/ There you will find out how to resolve this problem. Thanks
    in Content block background image not showing in live site (but does in editor mode) Comment by Phil November 2022
  • Hi, Every page has its own to hide the Subheader, which can be found under the Page Options. https://forum.muffingroup.com/betheme/uploads/740/GZJ5NW9T32OK.png So you can hide it on the Home page, and build the hero slider with the builder. Best re…
    in Header homepage / rev slider alternative Comment by Phil November 2022
  • Sorry, but I cannot see a section with these images on your website. Can you send me a direct link to that page, please? Thank
    in Issues with 1/3 columns Comment by Phil November 2022
  • Hi, To achieve that in the tabs you will have to use the shortcodes dividing columns. https://forum.muffingroup.com/betheme/uploads/756/JK7YW2UFMLIG.png You can find the shortcode structure here: https://muffingroup.com/betheme/elements/column/ Bes…
    in Tabs – Adding columns Comment by Phil November 2022
  • After WordPress changed the display of the widgets area sometimes it is hard to remove all blocks, and you might have some empty ones there. I suggest installing the Classic Widgets plugin because it brings back the previous view of this area, and w…
    in How to hide page title and footer Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Revolution Slider not disabled Comment by Phil November 2022
  • Hello, Function unserialize is potentially unsafe if it is used for untrusted user input. In that case, data are not put by a user, but they are generated by our builder, so they are completely safe. Best regards
    in Suspected security holes PHP exploits files? Comment by Phil November 2022
  • Hello, To achieve that, you need to use the Header Builder, add a description to the icon, and set its position to the left. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://forum.muffingroup.com/betheme/uploads/939/95BPZS…
    in title beside login icon Comment by Phil November 2022
  • Hello, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/responsive-editing-in-bebuilder/ There you will find how to adjust your mobile display. Thanks
    in Responsive Layout doesn't fit Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Header Builder Burger Icon Comment by Phil November 2022
  • Hello, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/wordpress-6-1-update-issue/ There you will find out how to handle this problem. Thanks
    in BeTheme CMS not working Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Woocommerce Sorting options have disappeared. Comment by Phil November 2022
  • When you have enabled the Mobile header enabled in the Header Options. When it is enabled, the mobile header has its own section which is not taken from the desktop view. https://forum.muffingroup.com/betheme/uploads/658/5RUCXK23846K.png So for the …
    in Responsive visibility filter not working properly Comment by Phil November 2022
  • If this will happen again, please contact your hosting provider to ensure that you do not have any cache built into your server, and if you have it, disable it. Thanks
    in betheme import problems Comment by Phil November 2022
  • Do you have any cache enabled on your server? We imported this demo again, and the images appeared.
    in betheme import problems Comment by Phil November 2022
  • We are currently investigating the source of the problem on your website. Please, do not modify anything at the moment. Thanks
    in betheme import problems Comment by Phil November 2022
  • You need to only install it again. Thanks
    in betheme import problems Comment by Phil November 2022
  • Did you import this demo again? If not, please, do that, and check if it persists. Thanks
    in betheme import problems Comment by Phil November 2022
  • Sorry for the late reply. I could not check that during the weekend. You have to turn on the file_get_contents() on your server. Currently, it is disabled, and it is causing this problem. Please, contact your hosting provider to enable that, and eve…
    in betheme import problems Comment by Phil November 2022
  • Each demo has its theme options which are global for the website, and if they were imported, they would change the display of your whole website. The images cannot be imported because the single page import works like Import/Export feature, it copie…
    in Single Page Not Import Comment by Phil November 2022
  • Please, go to Betheme -> Theme options -> Responsive -> Header, and change the Header height to zero. https://forum.muffingroup.com/betheme/uploads/886/73597HPCF2LK.png If this will not help, I will need you to turn off the coming soon for …
    in Padding in mobile Header Comment by Phil November 2022
  • Hi, While editing the element, go to Advanced -> Border, and there you will be able to add the shadow. https://forum.muffingroup.com/betheme/uploads/473/JY0MX6K3WFFR.png Thanks
    in Add a drop shadow to an element? Comment by Phil November 2022
  • You have a low max input vars value on your server. https://forum.muffingroup.com/betheme/uploads/526/EAO3C3JE6ZT9.png Please, contact your hosting provider to increase it to at least 5000, and the problem will be gone. Thanks
    in BeBuilder delete himself object on page Comment by Phil November 2022
  • 1a) Go to Betheme -> Theme options -> Blog & Portfolio -> Blog, and hide, the the Author box. https://forum.muffingroup.com/betheme/uploads/387/COPJASDUX4PW.png 1b) Go to Betheme -> Theme options -> Blog & Portfolio -> Gene…
    in delete bug on the theme BeTheme Comment by Phil November 2022
  • Hi, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. At the top of the message, please, w…
    in Edit Page is loading endless since latest update Comment by Phil November 2022
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